Ratings based on 1,133 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

The worst hotel I've ever been to

Posted Jul 24, 2016
The worst hotel I've ever been to I would not recommend this hotel to anyone the price is not conducive it is overpriced is dirty I had the worst time how only stayed for four hours and I left
2 out of 5
by A verified traveler

Hotel on beach

Posted Jul 20, 2016
Pros: Great beach and pool area
Cons: Customer service and meeting special requests noted at time of booking instead of making excuses at check in.
I made my reservation a few weeks ago and at the time I was doing so I made several requests that were noted in my file re the location of my room, an early check in time etc. When I arrived and checked in around 10 a.m. on Saturday, I was told that no rooms were ready, despite watching the people in front of me receive an early check in. When I was finally called to tell me that my room was ready a couple of hours or so later, I went to the front desk and was given the wrong type of a room key, requiring me to call the front desk...only to be told that I had to walk back there to get another type of key since clearly the lock mechanism on my room had been changed to a card swipe and the front desk was not informed of that. This process took an extended period of time, costing me time on the beach with my family. I did not find the front desk staff to be particularly helpful or concerned. When I finally got into my room, it was immediately clear that I did not get a room meeting any of the requests that I had noted in my file when booking my reservation, so I called and talked to Anna, who said nothing else was available and that other guests were already assigned their rooms and no changes could be made. When I noted that I had to have been one of the first guests to check in at 10 a.m. in the morning, she made a snarky comment and tried to shuffle me off the phone, telling me that she would contact her manager to see if something could be done and then promised to ca
5 out of 5
by A verified traveler from Puerto Rico

Excellent, recommended. Top quality services.

Posted Jul 15, 2016
Extraordinary hotel. Excellent conditions and amenities. Restaurants and menu very well presented. Friendly staff. Pool and beach area in extraordinary conditions. Very clean. Close to museum, restaurants and stores.
Comment from Hotel Management
Jul 18, 2016 by Jeff A., Hotel Management
I am delighted to hear what an excellent stay you had with us! I'm glad that you truly enjoyed all that we have to offer! Thank you for your kind words about our friendly staff, I will be sure to share your compliments with the rest of the team! I hope that we are able to welcome you back again soon! Best,
4 out of 5
by A verified traveler from St. Louis

Honeymoon Bliss

Posted Jul 14, 2016
Pros: How comfortable the beds were and walking right onto the beach.
This was a great hotel to be at for our honeymoon. The only real complaint was the terrible View of the first room, I'm mean terrible! When I went to get a different room explaining it was our honeymoon, they upcharged me for the room, which I know hotels do. However, I thought they could work Something out for us to make it special.
Comment from Hotel Management
Jul 18, 2016 by Jeff A., Hotel Management
I am happy to hear that your stay was filled with honeymoon bliss! I'm glad that you enjoyed your comfortable accommodations as well as our beachfront location! I hope that we are able to welcome you back again soon! Best,
5 out of 5
by A verified traveler from Florida

The Don Remains the Grand Dame on St. Pete Bech

Posted Jul 5, 2016
Pros: The amenities of the hotel are wonderful.. The experience of lounging on the beach for hours and having someone bring food is terrific!!
Cons: The major issue is the room and bathroom size. Each could be much larger. As much as I enjoyed my stay, navigating a tiny bathroom is not pleasant.
Location: The location is the best. There are so many places nearby- just get in your car and go!
My recent stay at the Don CeSar was a gift to myself for much needed rest and relaxation. I wish I could've stayed even longer!! The accomodations have been recently updated, but the bathrooms remain incredibly small. The room itself was lovely, but again, incredibly small. If each room had added a foot to its space, what a difference it would make!! I really enjoyed the bed and bedding-- --wish I could just place them in my car and take them home ----so incredibly comfortable!! The hotel staff was delightful. A special shout out to Christina in the Lobby Bar who really took care of us. I have spent time at this property several times over the years, and this stay was the best, by far. I hope to return very soon!!
Comment from Hotel Management
Jul 5, 2016 by Jeff A. , Hotel Management
I am thrilled to hear what a wonderful stay you had with us! I'm glad that you were able to enjoy some much needed rest and relaxation on our beautiful beach! Thank you for your kind words about our delightful staff, I will be sure to share your compliments with Christina and the rest of the team! I hope we are able to welcome you back again soon! Best,
5 out of 5
by A verified traveler

Awesome hotel right on the beach!

Posted Jul 4, 2016
This hotel was perfect and very accommodating to families with small kids. They had something for everyone and you never had to leave the resort. We will be going back!
Comment from Hotel Management
Jul 5, 2016 by Jeff A., Hotel Management
I am elated to hear what an awesome stay you had with us! I'm glad that you and your family enjoyed the many amenities and activities we have to offer! I look forward to welcoming you back again soon! Best,
5 out of 5
by A verified traveler from Secaucus, NJ

Great hotel...right on the Gulf

Posted Jul 4, 2016
Everything I expected and more! Hotel staff couldn't be any friendlier or helpful. Room was a very comfortable size.
Comment from Hotel Management
Jul 5, 2016 by Jeff A., Hotel Management
I am delighted to hear that your stay with us exceeded your expectations! I'm glad that you enjoyed your accommodations and our beachfront location! Thank you for your kind words about our friendly staff, I will be sure to share your compliments with the rest of the team! I hope that we are able to welcome you back again soon! Best,
4 out of 5
by A verified traveler

Overrated, overpriced and won't use again

Posted Jun 29, 2016
Pros: Beach location
Cons: Clients shouldn't be charged fees for facilities they did not want or use, at check-out.
I paid $270+ for a room much smaller than a normal hotel room with a supposed view (of houses?) and further charged on check-out for Resort facilities I didn't use or want. As mentioned above, I won't use the Don again, or Expedia.
Comment from Hotel Management
Jul 1, 2016 by Jeff A., Hotel Management
I am sorry to hear that your stay with us was not up to your expectations and I appreciate your feedback.
4 out of 5
by A verified traveler

Lovely historic hotel

Posted May 1, 2016
Nice pools and right on the beach. Hotel has lots of character. Rooms nicely appointed and recently renovated but small. Bathroom is tiny. Surprised they charged for chaises on the beach. Overall seems like the best option in the area if you are looking for a luxury hotel.
Comment from Hotel Management
May 3, 2016 by Jeff A., Hotel Management
I am delighted to hear what a lovely stay you had with us! I'm glad that you were able to enjoy the beautiful weather poolside as well as on our beach! I hope that we are able to welcome you back again soon! Best,
5 out of 5
by A verified traveler

Nice ocean view room

Posted Apr 23, 2016
The rooms are small but the atmosphere and location is great. There's tons of amenities and some are free, just check their schedule.
Comment from Hotel Management
May 28, 2016 by Jeff A., Hotel Management
I am delighted to hear what a great stay you had with us! I'm glad that you enjoyed our great beachfront and awesome amenities! I hope that we are able to welcome you back again soon! Best,