Ratings based on 581 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Dec 30, 2016
Don't like extra $25.00 per day charge added on just to use the pool. The price already is high because it is a luxury hotel. It's not like it is an option. Along with all the other perks you feel like you are being nickel and dimed. Why not just add it into original price of hotel? For example the extra $ 25 included 2 bottles of 50 cent bottled water each day in your room and half the time the staff forgot to leave it. Also each day different towels were left . Some days they forgot to leave bath towels, other days they forgot to leave wash Cloths . Adding the extra $25 per day for these things added an extra $300 onto my bill and I found it to be tacky and irritating. I used the semi private beach but never used the pool where the kids used the pool as a toilet and you were harassed to buy drinks every 10 minutes. Room too small. Bathrooms tiny. Otherwise, love the grandness of a historical hotel. Visually pleasing. Loved the "sugar sand",water, sunny days,perfect weather, great mattresses for restful sleep.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
What beautiful photos! I am happy to learn of your admiration for our iconic Pink Palace and beautiful beach! I appreciate you taking the time to share your feedback with us. Best, Courtney L. Loews Don CeSar Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Dec 27, 2016
Pros: The beach is gorgeous. Stunning sunsets.
Location: Downtown is about 10-15 min drive. Plenty of choices for food, drinks. Nice movie theater too.
We loved our stay here. Relax, clean, calm, and excellent service.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am happy to hear what an excellent stay you had with us! Thank you for your kind words about our wonderful team members, I will be sure to share your compliments with them! I hope that we are able to welcome you back again soon! Best, Courtney L. Loews Don CeSar Hotel
1 out of 5
by A verified traveler from New York

Hotel Doesn't Care

Posted Dec 27, 2016
Great until final morning. No hot water at 7:10am called front desk said" someone else just called I'll sent maintenance up." Waited until 9:00am or so no follow up no maintenance no nothing. So we left. Sent a complaint email and got a stupid generic response "it was less than an hour" never apologizing for the terrible follow up or inconvenience. Staying in their most expensive room you would think they would at least try to pretend to care. When we were leaving others were complaining about room service, maid service, etc. Think the chain just doesn't care.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am sorry to hear that your stay with us was not up to your expectations and I appreciate you taking the time to share your feedback with us. Best, Courtney L. Loews Don CeSar Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Arvada, CO

Beautiful hotel!

Posted Dec 27, 2016
I stayed here 12/19 to 12/22/16. Great food, great service. Right on the beach. Two very nice pools.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am delighted to hear what a wonderful stay you had with us! Thank you for your kind words about our team members, I will be sure to share your compliments with them! I hope that we are able to welcome you back again soon! Best, Courtney L. Loews Don CeSar Hotel
1 out of 5
by A verified traveler from Jupiter, FL

Nice Hotel Terrible Management

Posted Dec 26, 2016
Nice stay until final morning. No hot water called front desk at 7:20a. Desk tells us "you are second person to call we will check with building maintenance." We finally decide to leave at 9a with no word. Send an email to their customer service who sent bill and get a generic response claiming they had a water problem for less an hour but fixed it. Other than that everything was okay according to Loews. Not communicating with us what was going on (plus it was way over an hour) and not acknowledging fall down of front desk in following through shows they really don't care. We stay at a hotel for two primary reasons: a good bed and bathing facilities. They definitely don't show much concern about guest problems.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am sorry to hear that your stay with us was not up to your expectations and I appreciate you taking the time to share your feedback with us. Best, Courtney L. Loews Don CeSar Hotel
2 out of 5
by A verified traveler from orlando fl

The hotel staff is not good service

Posted Dec 23, 2016
Pros: I like the view and the pool
Cons: The service,especially the clearning staff
Location: The location is more quite than other beach,not much thing to do around there.
The hotel nice and private place to enjoy the view and relax,but the staff there service is not good. they are not friendly and welcome.Also when we check in they give us the room with no view,while we did pay extra money for the partial view,we have to request them to change. The clearning staff is not doing a good job,before we went out for lunch we put up the sign made up room,when we came back it not clean yet,so we have to call the front desk request them for the cleaning,so we have to leave the room go to the beach and to the pool,but when we came back the room is not finish cleaning,we have to wait out side the room at list 10 to 15 minute. I am not happy with their service,so how can I recommend to my friend.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am happy to hear that you enjoyed relaxing in our quiet beachfront atmosphere. I'm sorry to hear that your experience with our team members was not up to your standards and I appreciate you taking the time to share your feedback with us. Best, Courtney L. Loews Don CeSar Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Would stay here again!

Posted Dec 18, 2016
Beautiful hotel, services and beach. Nicest hotel in the St. Pete area!
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am thrilled to hear what a wonderful stay you had with us! Thank you for your many kind words, I hope that we are able to welcome you back again soon! Best, Courtney L. Loews Don CeSar Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Old time feel...

Posted Dec 6, 2016
Pros: Friendly and helpful staff
It is nice to go to a hotel that exudes class in every way. From the moment we stepped on property, our experience was great.
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am delighted to hear what an excellent experience you had with us! Thank you for your many kind words, I hope that we are able to welcome you back again soon! Best, Courtney L. Loews Don CeSar Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best Birthday celebration!!

Posted Dec 2, 2016
The Don is the place to be in st Pete! Wonderful hotel, on the beautiful white beach, The pool area is very relaxing! But most of all, the Staff is so attentive! Couldn't have been nicer, so professional yet warm and welcoming! All the restaurants are delicious! From bfast to fine dining! If coming to that area, don't miss the Don!
Comment from Hotel Management
Jan 12, 2017 by Courtney L., Hotel Management
I am thrilled to hear that you had the best birthday celebration with us! Thank you for your many kind words about our friendly team members and the attentive service they deliver, I will be sure to share your compliments with the rest of the team! I hope that we are able to welcome you back again soon! Best, Courtney L. Loews Don CeSar Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from US

beautiful hotel right on the beach

Posted Nov 30, 2016
hotel was beautiful and clean. I felt the bathroom could use some updating. Everything was extra. you had to pay for parking. you had to pay to use a chair or lounger at the beach. The pool loungers were free. The restaurants were very pretty but a glass of orange juice cost 6.00. You never really have to leave the hotel because it has everything there. Over all I would recommend the hotel if you are not on a budget.
Comment from Hotel Management
Dec 2, 2016 by Courtney L., Hotel Management
I am delighted to hear what a great stay you had with us! I'm glad that you enjoyed much of what we have to offer and I hope that we are able to welcome you back again soon! Best,