Problems not addressed by hotel management
Posted Mar 2, 2017
On the first day of our stay, our room was not made up. We had no clean towels or bed linens. As instructed to do so by the "satisfaction guarantee" card left in the room, we contacted the front desk to have the problem corrected. There was no one at the front desk to speak with so (as instructed to do so) we left a message detailing the problem and requesting a response. We received no response to our request. After waiting for 2 days for a response, I went to the front desk clerk and expressed our displeasure. He apologized for the mistake, waived our valet parking fees and said that he would leave a note for the manager with a request that he contact us. We were not contacted. It seems that the "satisfaction guarantee" does not include personal contact to resolve problems. We were NOT satisfied with the lack concern to address our issue.