Ratings based on 1,378 Verified Reviews

3.3 out of 5
65% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Jun 7, 2017
Pros: Staff
I have a son with a brain injury and his assisted living location is nearby. The only thing lacking in my room was a microwave and refrigerator. I do like drinking coffee at night. Your staff is GREAT! From the front desk to the maid.
Comment from Hotel Management
Jun 16, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. I would like to apologize for the inconveniences during your most recent stay with us. We recently took over this property from La Quinta and are currently doing a major renovation which will fix the problems you have encountered during your stay. I would like to invite you back the next time you're in town. Sorry again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Location: There is a 24 hour Denny's right next door.
The staff was excellent and the room was very clean. Nice area and very quiet.
Comment from Hotel Management
May 10, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. We look forward to your hosting next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Rates are awful for a redroof inn!!!

Posted Apr 12, 2017
Love Florida, I have stayed at this property several times....but the rates have gotten out of control!!!!
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
Thank you for your feedback, it is greatly appreciated. We look forward to your hosting next stay.
2 out of 5
by A verified traveler

Room was so smokey we had to move

Posted Apr 12, 2017
Rooms are smoky. No housekeeping services no fresh towels. No garbage pickup
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. I would like to apologize for the hospitable inconveniences during your most recent stay with us.We recently took over this property from La Quinta and are currently doing a major renovation which will fix the problems you have encountered during your stay. I would like to invite you back the next time you're in town. Sorry again.
3 out of 5
by A verified traveler

Was happy the first 2 days of 3 then....

Posted Apr 12, 2017
The staff was great and helpful. The room was very clean except for one thing that I will get back to. Normal check is at 3pm, as with most hotels. I wanted to check in early because I'm disabled. I was allowed to check in Saturday morning promptly and I was very happy about that. Everything was great and going well with the staff and room then, on the last night I thought we had entered hell! All evening the noise level from the room around us was bad, must had been college students. As the evening was coming to end we went to bed as normally. About 2:30 am I awoke iching around my neck area and wash my neck then went back to bed. Maybe 45 minutes later up again iching, then something bit me and I reach up and pull a bed bug off my neck. I put it in a clear trash bag corner and saved the bug. I searched the beds and linens and found no more signs of them. I then went to the office to check out and talk with the manager. She the apologize and refunded us 1 day for the troubles, that's kind but now I suffer with bad welts on my neck. Also we can no end up with them in our home. We washed all our closes and them put them in the dryer on the highest heat for 60 mins. Finally we check all our belongings for the pests. My final note on this subject is, we should have be refunded our full 3 days for the our troubles!
Comment from Hotel Management
Apr 27, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. I would like to apologize for the bug problems you encountered during your most recent stay with us.We recently took over this property from La Quinta and are currently doing a major renovation which will fix the problems you have encountered during your stay. I would like to invite you back the next time you're in town. Sorry again.
1 out of 5
by A verified traveler

Terrible

Posted Apr 2, 2017
It was roaches, construction going on and the rooms with mildew!
Comment from Hotel Management
Apr 12, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. I would like to apologize for the inconveniences during your most recent stay with us.We recently took over this property from La Quinta and are currently doing a major renovation which will fix the bug problems you have encountered during your stay. I would like to invite you back the next time you're in town. Sorry again.
1 out of 5
by A verified traveler

Horrible

Posted Mar 27, 2017
Very run-down, key did not work 3 times back and forth,
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. I would like to apologize for the inconveniences during your most recent stay with us. We recently took the property over from La Quinta and are currently doing a major renovation which will fix the problems you have encountered during your stay. I would like to invite you back the next time you're in town. Sorry again.
4 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017
Thank you for your feedback, it is greatly appreciated. We look forward to your hosting next stay.
1 out of 5
by A verified traveler

Posted Mar 26, 2017
The room smelled terrible - Unfortunately had prepaid through Expedia and did not have the time or patience to find another hotel at the last minute.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated. I would like to apologize for the room conditions during your stay. We have recently taken over this property from La Quinta and are currently doing a major renovation which will fix the problems you have encountered during your stay. I would like to invite you back the next time you're in town. Sorry again.
5 out of 5
by A verified traveler

Posted Mar 26, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017
Thank you for your feedback, it is greatly appreciated. We look forward to your hosting next stay.