Posted Aug 25, 2016
Just over midway through our stay, our son noticed bugs walking across a book he was reading. He flicked one and it exploded into a red mess. He awoke us at 2am and alerted us that he thought he'd killed a bed bug. We googled pictures of bed bugs confirming it. We inspected the side of our mattresses. Discovered lots more bed bugs. We called the front desk, but at 2am they told us the hotel was virtually booked. There was only one room available: a room with 1 king size bed for me, my wife and three kids. We slept like sardines and prayed this room was bed bug free. The hotel washed our clothes and offered to replace our luggage. During the washing of our clothes two nicer pieces of our luggage "disappeared," which contained my daughter's favorite swimsuit and shoes. Management replaced our luggage and the lost/stolen items, but something of real sentimental value was forever gone. Management ultimately moved us to a room with a better view and offered to refund our stay up to the point when we discovered the bugs. Though a fitting gesture, we asked to be refunded our ENTIRE stay (they refused). Why ask for all? Well, my wife, kids and I were thoroughly traumatized and covered in bites. We also had to spend a day in our room while our clothes were washed and wasted an afternoon shopping for new luggage. The remainder of our stay was unpleasant. Further, after our departure, the Assist. Gen. Mgr totally my calls regarding the specific timing our refund.