Great Hotel with Beachview rooms. Unfriendlly
Posted Feb 14, 2017
Request upper floors when booking so you have the best views of the Gulf. Don't order food from their "separate entity" restaurant. They are owned by the same person but don't interact with one another. The staff at the restaurant could not phone the hotel and they also are all undertrained. The food was gross with the exception of the She Crab Soup. If you don't know the menu you should not be serving. The manager of CK's could not be found until I sent me pizza back, then when we asked for it to go, they served it at the table still. Got to our room and the pizza had no doubt leftover meat on it. The cheese was not even a little brown like I asked. I ended up paying $12.00 an only ate one piece. Fed up with the restaurant, I brought the food to the front desk. A manager was to phone my room at 8:30 the next morning, never did and when I expressed my dissatisfaction the Front Desk Clerk said we are different "enitities", Passed me a card of their GM and sent me on my way. Terrible customer service. They do not like to hear negative feed back and interrupted the whole time with excuses. I was quite offended.