Bar (on property)

Reviews of Treasure Bay Resort & Marina

3 out of 5
Treasure Bay Resort & Marina
11125 Gulf Blvd, Treasure Island, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 422 out of 1047 reviews" "
Rating 8 - Good. 322 out of 1047 reviews" "
Rating 6 - Okay. 171 out of 1047 reviews" "
Rating 4 - Poor. 74 out of 1047 reviews" "
Rating 2 - Terrible. 58 out of 1047 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not as nice as the Expedia reviews have you believe. We checked out two days early because the hotel is run down. The staff was very friendly though.
Stayed 3 nights in Mar 2024

6/10 Okay

Jody

Traveled with group
Disliked: Property conditions & facilities
The staff seemed to be overwhelmed and when I had canceled my third night the first day I was there I kept getting a run a round and still have not received it… also my room was on the third floor and the elevator was broke the whole time I had to carry luggage all the way up the stairs with a injured knee with no help from staff
Stayed 3 nights in Mar 2024

6/10 Okay

Scott Glen

Stayed 7 nights in Mar 2024

6/10 Okay

Luz

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pretty nice view, generous size of rooms. Clean, utterly unfriendly staff, horrible people.
Stayed 2 nights in Mar 2024

6/10 Okay

Bryan

Liked: Staff & service
Elevevator was broke.
Stayed 3 nights in Mar 2024

10/10 Excellent

steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff their were all very nice. If we needed anything they were there to help. All the rooms were redone not to long ago we were told. Our room had a king bed and it was so comfortable, the pillows and comforter were just as soft. We also had big wall mount TV that was nice. We stayed on the 2nd floor with the marina view and saw some Dolphins even. There is a bar up on the roof from the 2nd floor that was real cool, ( open weather permitting ). The General Manager Amanda, made sure everything was good. We go to to Treasure Island ,Florida often, and we will stay there again !
Stayed 7 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 24, 2024
Thank you for your review and we hope to see you again.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

david

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rude and didn't use my deposit from expedia. And charged me full boat and above what i was quoted from expedia before i arrived and without my approval.
Stayed 3 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 24, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the last day housekeeping came into clean and took what toilet paper we had, didn't replace any, and asked the desk 4 times, never got any....
Stayed 6 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 24, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 4 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 24, 2024
Thank you for your review.

2/10 Terrible

Sharon

Stayed 3 nights in Dec 2023
Response from FD/BAR Manager Amanda on Mar 24, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

John Clark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great: Loved the marina rooms. Beach was conveniently close across the street. Waffle House next door was great - staff very nice. Outdoor pool and hot tub were pristine and housekeeping cleaned very well. Not so great: 1. I was not aware of the $15/day parking fee until check in. Did not remember seeing it mentioned on Expedia when I booked. 2. Young (teens/20s) housekeeper who spoke Spanish was fairly rude to us after we spoke Spanish to her to request something. We only spoke Spanish to her because the other housekeeper did not understand English and gave us the wrong item initially. We did our best to remedy the communication problem but got rudeness in return.
Stayed 6 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 25, 2024
Thank you for your review and I will address your concerns with staff immediately.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time there would book again friendly staff clean rooms 👍😎
Stayed 7 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 24, 2024
Thank you for staying with us.

6/10 Okay

Aleasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and in good walking distance to the beach and area entertainment/restaurants. The rooftop bar was nice, but way over priced. The hotel overcharged me and added in extra taxes from the original price and refused to explain the extra cost or reimburse. Then they charged me an additional $107.00 for not turning my room keys in, which I did and explained to them the exact time and front desk employee I had turned them in to.
Stayed 3 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 25, 2024
I'm very sorry for the miscommunication but the 107 charge was for not returning your pool towel cards, not the room keys.

6/10 Okay

Melody

Traveled with family
Liked: Cleanliness, amenities
Check in guy was very nice as was MOST of the front desk staff. One front desk gal had an excuse for everything. Location was perfect. Room had everything we needed but had an odor when we arrived. Had to buy some fabreze. Elevator was out the whole week we were there so we had to haul our things up to the 2nd floor. Cleaning staff was not friendly at all. Wouldn't even speak when we said hello to them.
Stayed 6 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 24, 2024
Thank you for your review, I will address the issues stated with staff.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOWING-- AINT PLAYING-PUT PARKING PASS VISIBLE ON DASH. They go by Parking Pass, not Car plate. Paid for 3 nights parking, drove car, forgot to put Pass back on dash.
Stayed 3 nights in Mar 2024
Response from Front Desk- Ariana on Mar 21, 2024
Thank you for still giving us a good rating, unfortunately the towing company is strict and do their nightly rounds to ensure that all guests that have paid have a pass. Thank you again, hope to see you again next year!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
For the price this was a nice place to stay. We had a gulf view room with a small balcony which was great for watching the beautiful sunsets. If you are looking for high end accommodations this place is not for you but if you’re looking for a decent affordable place to stay this is a great option. The only complaint was the elevator was out of service for our whole stay.
Stayed 5 nights in Mar 2024
Response from Brenda Nila on Mar 21, 2024
We are thrilled to hear that you enjoyed your stay and that it was affordable. We hope to have our elevators up and running soon as we have major upgrades pending to provide better service in the future.

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
I feel like the cleaning staff avoided my room until last hoping I didn’t want them to clean it because I was there for almost 2weeks. No I didn’t need it cleaned everyday but on the days I did, I would be gone for 5 hours and come back and not cleaned. Otherwise I liked the property.
Stayed 12 nights in Mar 2024
Response from Front Desk- Ariana on Mar 21, 2024
Hello, we will speak to the staff about the issue of skipping your room. Thank you for your understanding and we hope to see you again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the overall experience for the price. Since you're asking for dislikes...pool towels were too small. Add more hanging hooks in room for bath towels to dry and reuse.
Stayed 5 nights in Mar 2024
Response from Front Desk- Ariana on Mar 21, 2024
Thank you for your honest feedback, we have yet to hear that our towels are too small put we will definitely look into this and the suggestion of adding more hooks. We hope to see you again soon.

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is was was awsome untill they packed up all our belongings and told us we had to leave. Funny thing is we had Reservations through Sat. Check out was 10am and they called us at 2:30 If they called at 10 or 10:30 we could have solved the issue without and argument! The Manager can’t remember her name was unhelpful ! She was Rude,Mean,Nasty No Customer concern what so ever! Tiffany was an amazing person to work with on check in she should be the manager !!! We will never return and I only say it’s a great place as long as you don’t have to deal with the Female Manger !! Beware !!!!
Stayed 1 night in Mar 2024
Response from FD/BAR Manager Amanda on Mar 18, 2024
Thank you for your review, unfortunately some miss communication happened with your room, and no one relayed that you had another reservation once we realized what happened we tried to fix the problem as soon as possible I deeply apologize if you feel I was rude in anyway and didn't mean to come off as such. I would love for you to come visit us again and when you do I have a free drink with your name on it at our bar.

6/10 Okay

Alecia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very walkable to the beach and dining options. The room itself was outdated and Needed to be cleaned more. we unfortunately had rowdy neighbors all night with yelling and arguing.
Stayed 3 nights in Mar 2024
Response from FD/BAR Manager Amanda on Mar 18, 2024
Thank you for your review. We are currently in the process of a continual renovation of the property and do plan to update the rooms more, we have already replaced all beds, TV's, flooring, and updated bathrooms. As for the neighbors being loud, I apologize for that but hope you come back to stay with us again.

10/10 Excellent

April, Lakeland

Traveled with family
Liked: Cleanliness, staff & service, amenities
Jacuzzi was full of chemicals. It hurt your skin.
Stayed 1 night in Mar 2024
Response from AMANDA FD MANAGER on Mar 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Tsunehiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AMANDA FD MANAGER on Mar 16, 2024
thank you for your review

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was s nightmare….
Stayed 5 nights in Mar 2024
Response from amanda fd manager on Mar 15, 2024
Thank you for your review

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, right next to a Waffle House, ice cream ahop and Dunkin. Across the street from public beach entrance. Very good staff!
Stayed 2 nights in Mar 2024
Response from amanda fd manager on Mar 15, 2024
Thank you for your review

10/10 Excellent

Keaton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and hot tub area.
Stayed 4 nights in Mar 2024
Response from amanda fd manager on Mar 15, 2024
Thank you

6/10 Okay

Diane

Traveled with partner
Would have liked a breakfast offer.
Stayed 2 nights in Mar 2024
Response from amanda fd manager on Mar 15, 2024
Thank you for review sorry we dont offer breakfast

10/10 Excellent

Yasushi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the middle of Treasure Island! Easy parking and great access to the beach.
Stayed 1 night in Mar 2024
Response from amanda fd manager on Mar 15, 2024
Thank you for your review

10/10 Excellent

lori

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everingting
Stayed 2 nights in Mar 2024
Response from Front Desk/Bar Manager Amanda on Mar 11, 2024
Thank you for your response we hope you visit us again

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an additional charge to park at hotel. Thought that was ridiculous.
Stayed 1 night in Mar 2024
Response from Front Desk/Bar Manager Amanda on Mar 11, 2024
sorry you felt this way but we don't charge resort fees and only charge parking if you have a car this is a required fee

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Good location to easily walk to bars and dining. Shower in room was broke and poorly designed
Stayed 1 night in Mar 2024
Response from Front Desk/Bar Manager Amanda on Mar 11, 2024
thank you for your review we are fixing

2/10 Terrible

Shayne, Machesney Park

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is good . My reservation was messed up for our second day and we received a call while we were hours away on an excursion. They had said they were going to pack our items and hold them for us . I said I would still stay there and would handle everything when we returned. They said ok and they would call back to confirm. When got back they did not hold us a room nor did they call back .We were stuck with no place to go as they said they were now booked out .The General manager Brenda had left instructions that we would be called later and partially refunded for the parking and deposit. We are still waiting for the call and refund.
Stayed 1 night in Mar 2024
Response from Front Desk- Ariana on Mar 21, 2024
Your message has been shared, thank you

2/10 Terrible

Wanda

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Drove all the way to the property with a booked reservation and they said they were booked and turned me away
Stayed 1 night in Mar 2024
Response from Front Desk/Bar Manager Amanda on Mar 11, 2024
sorry for the inconvenience but unfortunately the hotel got overbooked and we had no rooms your money was refunded

10/10 Excellent

Barry Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, however Hot Tub was broken and Pool was freezing. Tiffany at the front desk was AMAZING!!
Stayed 1 night in Feb 2024
Response from amanda fd manager on Mar 15, 2024
thank you

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Feb 2024
Response from amanda fd manager on Mar 15, 2024
thank you

2/10 Terrible

Carmelo

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Because I have limited use of my right knee we called the hotel on Thursday, the29th we specifically asked if there is an elevator before making a reservation.. They assured us there was. When we arrived on on Friday 3/1 at 8pm or so, we were told the elevator is being renovated, and not in use. On the desk was a posting saying it would be out of service from the 1st to the 7th. Since it was late, we decided to stay there, having nowhere else to go. We told the desk clerk we would check out in the morning, and expect a credit. We were told to contact Expedia since the reservation was made thru them. We deserve a refund for two nights since Treasure Bay Resort and Marina did not live up to their promise, specifically no elevator.
Stayed 3 nights in Mar 2024
Response from AMANDA FD MANAGER on Mar 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Alan, Saratoga

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Resort is an overstatement. This is a motel. The room was spacious, and the king-size bed was comfortable. There was no restaurant, but Waffle House is next door and there's a Dunkin' a minute walk away. There's a pool bar on the second floor, but it was only open one night while we were there. If you're looking for a place to hang out by the pool with an occasional cocktail and snacks, this is not the place. But it was fine to use as a base for visiting friends in the area.
Stayed 4 nights in Feb 2024
Response from AMANDA FD MANAGER on Mar 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Kayla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived for our vacation a day earlier than expected. We couldn’t get into our already booked room (at a different place) early, so I found this place the night before. It was affordable, & we ended up getting a room with the marina view which was beautiful!! Would definitely stay here again!
Stayed 1 night in Feb 2024
Response from AMANDA FD MANAGER on Mar 16, 2024
THANK YOU FOR YOUR REVIEW

4/10 Poor

Marie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Tvdidnt work..bathroom door got stuck trapping me in..sliding glass doors tjat led to balcony would not lock..dangerous as I was on the second floor...Surrounding area was ugly..pool.bordered directly on highway...Room was clean
Stayed 3 nights in Feb 2024
Response from AMANDA FD MANAGER on Mar 16, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Florence

Liked: Cleanliness
Disliked: Property conditions & facilities
This property definitely needs a remodeling/renovation. They were out of some complimentary items. The towels were so rough on the skin. Not worth the money.
Stayed 3 nights in Feb 2024
Response from Front Desk/Bar Manager Amanda on Mar 1, 2024
Thank you for your review , we are currently in the process of remodeling our property and hope you come back to see us.

2/10 Terrible

Ayan

Disliked: Cleanliness, staff & service, property conditions & facilities
I had booked for 3 days. The room was dimly lit with only one light. The wifi did not connect. The room floors were not the cleanest. This does not look like a 3-star hotel. They were charging upwards of $350. It's not worth the cost. I checked out immediately. They said that they would refund 2 of the 3 nights. I am waiting on the refund to get processed.
Stayed 3 nights in Feb 2024
Response from Front Desk/Bar Manager Amanda on Feb 28, 2024
Thank you for your review, we will address issues stated.

6/10 Okay

Anastassia

Traveled with family
Liked: Cleanliness
Though room towels were changed often, changing bed sheets it was upon request. I needed to ask directly to the cleaning lady to come and change the bed sheets on the 5th day of our staying.
Stayed 6 nights in Feb 2024
Response from Amanda FD manger on Feb 24, 2024
thank you for your review

10/10 Excellent

Susan

Traveled with family
Walking distance to several restaurants, Walgreens. Across the street from public beach. Negative was that heater was broken for pool & whirlpool
Stayed 1 night in Feb 2024
Response from Amanda FD manger on Feb 24, 2024
thank you for your response

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Walk out to pool was great roof top bar was nice but beers were very expensive
Stayed 2 nights in Feb 2024
Response from Amanda FD manger on Feb 24, 2024
thank you for your review

8/10 Good

Sarah

Stayed 1 night in Feb 2024
Response from Front Desk- Ariana on Mar 21, 2024
Thank you for staying with us!

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an outside bar
Stayed 5 nights in Feb 2024
Response from Amanda FD manger on Feb 24, 2024
thank you

8/10 Good

Sarah

Traveled with pets, Traveled with family
Liked: Cleanliness, property conditions & facilities
This place was amazing, it was clean, and convenient, it’s also adorable considering the grounds and space they have. A very quaint but clean pool and hot tub, clean check in waiting area, rooms are very clean and ocean side rooms are really great to sun on the balcony during the day. Overall for the price you CANNOT beat this place. The parking fee was a bit of a surprise but I booked on expedia so it’s more their fault for not mentioning it. My only is issue was the one girl at the front desk was incredibly incompetent, and the hot tub was a bit cold. I get it, good help is hard to find. The grounds are very clean and cute though and it’s pet friendly! I had room for my dogs crate and I felt very safe leaving her there. I even left the slider open so she could relax and have sun while we went out. Overall from an avid vacationer, 8/10 for price, cleanliness and comfort considering it’s a small resort.
Stayed 3 nights in Feb 2024
Response from Amanda FD manger on Feb 24, 2024
thank you for your review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Amanda FD on Feb 24, 2024
Thank you for your review

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub!!!
Stayed 2 nights in Feb 2024
Response from Front Desk Amanda on Feb 21, 2024
Thank you for your response

10/10 Excellent

cynthia, NEW WATERFORD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gulf Blvd is between resort & public beach. I was concerned about traffic noise but didn't notice it. The SCBT stops everywhere easy to get around w/o a car. It takes you from St Petes to Clearwater. You can even transfer to go up to Tarpon Springs. The resort is a little older but not bad. Beds/pillows comfy. Breakfast was just some cold cereals & coffee, no tea. Pool water was on the cool side but sparkling. Was told hot tub very warm but it looked a little green for me. Dunkin Donuts, Waffle House right next door & ice cream shop too! Charged for parking car & you had to have a "towel card" for the beach towels you borrowed. We weren't supposed to have our room cleaned everyday but housekeeping came everyday 1 day they only made 1 bed & didn't sweep the floor, not sure what that was about. There is no access to the rooftop bar ($8/beer) after it closes. Would've been nice to sit there when it finally stopped raining or in the morning. Not much to do if raining-it rained all weekend for us. Trolly takes you to Johns Pass-lots of shopping & food. Sweet Sage Cafe a WONDERFUL breakfast/brunch place. Go early! They are only open til 1 or 2 p.m. But ooohhh so good! Britts pizza is close, very good as well. The beach is very clean. Beach view is so so. The beach is very wide so even w/o the taller hotels across the street, you wouldn't see a whole lot of the water. Overall, I would most likely stay here again. Staff was friendly.
Stayed 3 nights in Feb 2024
Response from Front Desk Amanda on Feb 21, 2024
Thank you for your review