Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by I.I from 日本

風情に富みロケーションもよい

Posted Aug 31, 2016 on Hotels
クラシックな感じのいいホテルです。スタッフの愛想もよいです。朝食は高くコストパフォーマンス的には?ですが、元々ミニ劇場だったと思われるレストランは天井にステンドグラスが嵌め込まれており風情いっぱい。場所代込みと思えばなんとか。時間帯によりピアノの生演奏をしてます。ちなみに大変美味しいです。ホテルから歩って2-3分のところにペテルゴフやエカテリーナ宮殿などへの現地バスツアーの出発場所がありチケットも買えます(コンシェルジュに教えてもらいました)。私の部屋ではWiFiの感度がイマイチで、隣のホテルのレストランの方が入りがよかったです。敢えて言えばエレベーターが若干狭くて遅いぐらい。
5 out of 5
by Janet

Posted Aug 30, 2016 on Hotels
Lovely hotel, comfortable rooms, great location, great service.
5 out of 5
by A verified traveler

Grand Hotel Europe Belmond

Posted Aug 29, 2016 on Hotels
L'Europe was a great restaurant for an elegant dinner. Cavier Bar was an adventure with Vidka. This is a very famous hotel with tradition
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to share your review. On behalf of the entire Belmond Grand Hotel Europe team, I would like to pass our appreciation for your warm comments about your experience with us. Best regards, Sjefke Jansen General Director
4 out of 5
by A verified traveler from Bayern

sehr gutes Hotel in optimaler Lage

Posted Aug 20, 2016
Pros: Lage
Cons: Kaffee
Location: sehr zentral, U- Bahn, 3 Minute zu Fuß,Transport zum Flughafen anstatt 70 Euro, 6 Euro
Frühstück das Geld nicht wert. Kaffeequalität sehr niedrig, Empfehlung Kleines Cafe "Mocca" nur 3 Minuten zu laufen.
5 out of 5
by A verified traveler from near London, UK

City centre luxury hotel

Posted Aug 3, 2016
Pros: Its comfortable bedroom, its position so close to city centre attractions, its helpful staff. Despite its city centre position, it was quiet.
Cons: The minibar and inclusive breakfast price is very expensive.
Location: Its city centre location means it is close to many of the main tourist attractions, as well as shops, restaurants and cafes.
We arrived to the offer of a welcome glass of "Russian champagne" and helpful, courteous staff. Customer service throughout our five night stay was exceptional. The hotel is in a handsome classical building situated close to the main tourist attractions - eg: Just off Nevsky Prospekt with its many shops and cafes and close to The Russian Museum, the Church on Spilled Blood, The Hermitage Museum, etc.
Comment from Hotel Management
by Sjefke Jansen, General Director, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedback about the recent experience at Belmond Grand Hotel Europe. We deeply appreciate your valuable comments. We are looking forward to welcoming you back soon to Belmond Grand Hotel Europe! Kind regards, Sjefke Jansen General Director
5 out of 5
by A verified traveler from UK

Fabulous hotel - if a bit pricey on the sundries

Posted Aug 3, 2016
Fabulous service - lovely rooms and brilliant location - though air condition in the bedroom was a bit weak. Prices for extras really are too high though. Breakfast and dinner way too expensive and visibly so to other guest too given how empty the dining areas were. The rest is absolutely top class.
Comment from Hotel Management
by Sjefke Jansen, General Director, Hotel Management
Dear Guest, We sincerely thank you for the comments you've shared with other readers and contributors on Expedia. We are looking forward to welcoming you back soon to Belmond Grand Hotel Europe! Kind regards, Sjefke Jansen General Director
4 out of 5
by Lena

This traveler left a rating score only Posted Aug 1, 2016 on Hotels
3 out of 5
by Alexey

This traveler left a rating score only Posted Jul 29, 2016 on Hotels
5 out of 5
by Jean from New York

A grand Grand Hotel

Posted Jul 28, 2016 on Hotels
The hotel is beautiful and all of the staff (concierge, guest services, reception, doormen) were extremely helpful. The bar is stunning and the drink menu is quite marvelous. The L'Europe restaurant, however, is overrated and kitchy - the food was not exceptional and it seems there is music (piano, chamber, singing and ballet!) every night, not just on Tchaikovsky Fridays.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to share your review. On behalf of the entire Belmond Grand Hotel Europe team, I would like to pass our appreciation for your comments about your experience with us. We are looking forward to welcoming you back soon to Belmond Grand Hotel Europe! Best regards, Sjefke Jansen General Director
5 out of 5
by A verified traveler from N

市の中心地でデパートや劇場も近い

Posted Jul 20, 2016
歴史のあるホテルで素晴らしい!! ルームサービスのアジア料理が大変美味しかった!! 朝食もブッフェですが料理の種類も多くレストランも素晴らしい!! 夕食も食べたかったがフルブックで食べられなかった!!
Comment from Hotel Management
by Sjefke Jansen, General Director, Hotel Management
Dear Guest, We sincerely thank you for the comments you've shared with other readers and contributors on Expedia. We are looking forward to welcoming you back soon to Belmond Grand Hotel Europe! Kind regards, Sjefke Jansen General Director