Ratings based on 54 Verified Reviews

4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, CANADA

Very Good Hotel and Location

Posted Sep 18, 2016
Pros: Very clean, well maintained, secure. Very courteous and friendly staff.
Right in the Center of Saint Petersburg, 10min walk to the Hermitage, 5 min walk to metro that takes you anywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tivinet

Location Location

Posted Aug 15, 2016
Great location! Great staff, English spoken, clean and quiet rooms. Breakfast included (very nice and healthy). feel very secure. Comfy bed! Luggage storage post check out. tea, coffee and cookies 24hrs. Great internet. Very good hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Comfy hotel right in the centre of St. Petersburg

Posted Jul 30, 2016
The hotel is perfect for the casual tourist - comfortable, clean, courteous staff, and in the very centre of St Petersburg. Walking distance to Nevskiy Prospekt, Neva, Bronze Horseman, Kunstkamera, Hermitage, etc etc. There is a metro stop two blocks away, and a 24hr supermarket across the street. The rooms were comfortably sized, AC-ed (important for muggy Petersburg summers), the bathrooms clean and spacious. Though the hotel is on a somewhat busy central street, the rooms were not noisy. Don't expect any royal treatment or exquisite decor - it's just a great and affordable place to sleep and take a break after a day of exploring the beautiful city. Breakfast is served 8-11am every day - it's buffet style standard Russian fare - grechka, bread, salami, cheese, veggies, coffee, tea, and cookies.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, Md

Excellent location. Near the major attractions.

Posted May 8, 2016
Simple, clean hotel, friendly staff. The best thing about this hotel is its location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado mountains

Central location, top-notch front desk personnel

Posted Nov 28, 2015
Pros: Superb, helpful, customer-friendly front desk staff. Great central location that enabled us to walk to all major sites and venues.
Cons: A bit more day-to-day variety with breakfast offerings.
Location: Superb central location. We walked to all major sites and venues: Mariinsky, Hermitage, Nevsky Prospect, great restaurants, St Isaac's Cathedral, etc.
Superb location (we walked to all major venues... Mariinsky, Hermitage, Nevsky Pr., etc.); Superb front desk personnel (top English comprehension, extremely helpful, competent/intelligent); Very clean throughout. Just 2' walk to Metro. Excellent restaurants nearby. Our bedroom and bathroom were small, but clean and quite adequate. Room was not elegant, but quite functional. Breakfast was OK, but not great-- particularly over 14 days.
Comment from Hotel Management
Jun 5, 2016 by Natalie Stepanova, Hotel Management
Dear JD, On behalf of the hotel team I would like to thank you for your stay with us and warmest review. We do hope to welcome you again and again Yours sincerely, Natalia Stepanova Managing Director
3 out of 5
Recommended
for Business Travelers
by A verified traveler

good hotel for short stay in St Petesbug center

Posted Nov 7, 2015
Pros: location, rooms size, sleeping comfort
Cons: bathroom, shower, minibar should be installed
Location: very good
the hotel is good but bathroom and amenities should be improved; prefer Comfort located in the same building
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

End of July, 2015 visit

Posted Aug 2, 2015
Pros: Since I walked most of St Petersburg, I like the location. It is easy to find, even at night!
Cons: It is time to change out the towels. This was my only complaint.
Location: You are within 20 minutes of visiting the Winter Palace, Summer Gardens and St Isaacs Cathedral. For night life, Nivesky street is close by.
The staff are friendly and go out of their way to assist you. My Russian is very limited but most of the staff spoke English so communicating was not an issue. I found everyone to sincerely care that my stay there was enjoyable. The Wi-Fi worked so keeping up on things was not a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler from Malvern, UK

Ideally located in the centre of St Petersburg

Posted Jun 30, 2015
Pros: Central location
Cons: Breakfast
Location: Near the winter palace, cathedral, river and main shopping areas
Herzen House is a small hotel, but ideally located within walking distance of many of the popular tourist sites of the city. Staff were particularly helpful and spoke English. The room was comfortable and air conditioned. The only fault was the rather minimalist breakfast, but otherwise Herzen Hotel is highly recommended for a short stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted May 1, 2015
Pros: location, helpful staff
Location: the hermitage, st. issac cathedral, Nev. Pro,
staff are helpful, great location, clean and spacious room
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Nice small hotel, Very central

Posted Dec 28, 2014
Pros: LOCATION and friendly staff
Cons: rooms are too small
Location: 5 minutes walking to Winter Palace, Izaak cathedral, Admiralty, Nevsky prospect, metro, ...
stay for a week, very nice and clean hotel, pleasant staff, very close to everywhere. rooms are small