great location, but extra surprising fees
Posted Aug 1, 2016
I have booked the hotel for 2 adults and 2 kids and once there, they told me that i booked only for 2 adults and there will be extra fees for kids to open up the sofa bed. they also charged me for immigration registration fees, although i have already registered at the airport and asked for extra fees for registration. overal i overpaid $25 for an $80 room that was not worth it. it is also a walk up (4 flights) and not recommended for those with heavy luggage. we had 2 tired kids on top
Comment from Hotel Management
Sep 11, 2016 by Kristina Ozhelskaya Hotel Manager , Hotel Management
Thank you very much for your visit to the hotel "Grifon" in St. Petersburg.
Please find our comments below.
A building where the hotel is located is really ancient with its own unique history and is protected by State. It was designed by the architect Keiser and raised in 1879.
The information about elevator absence and specific location of the hotel is available through all sources and is not hidden from our guests.
Your booking was made for two persons, and all the extra fees are mentioned on our page.