Ratings based on 258 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Very good. Very friendly staff
Comment from Hotel Management
Oct 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for being our guest,. We are really pleased that you gave us a high mark for you expirience at Novotel St.Petersburg Centre. We are looking forward to welcoming you again in our hotel in future. Best Regards, Alla Ignateva Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Worcester, UK

Good Hotel in a Good location

Posted Sep 23, 2016
Pros: Its professionalism and support in organizing day to day activities.
Cons: The number of lifts, and or the size of the lifts. You could wait for 2 - 3 passes of the elevators before there was space available on a busy morning
Location: Everything we did in the city was within walking distance.
The Hotel was very helpful, pre-arrival with documents to sort out Visa's. Despite being busy the Hotel was everything we needed at the time.
Comment from Hotel Management
Sep 27, 2016 by Alla Ignateva, Operations Manager, Hotel Management
Dear Paul, Thank you very much for being our guest during you trip to St.Petersburg. Its a great pleasure for us to find out that you enjoyed your stay and professionalism of our team. Please accept our apologies for inconvenience related to the elevators. It is true that in peak season sometimes it takes time to use them. Unfortunately we cannot add more elevators to the existing building but we do put all the efforts to make sure that existing elevators work smoothly and efficiently. Thank you again for your comments and we are looking forward to welcoming you again in the future in Novotel St.Petersburg Centre.
4 out of 5
by ENE from Sweden

Good

Posted Jul 3, 2016 on Hotels
The hotel was OK. However the noise due to the reparations was terrible. It was closed to big museums and shopping centers.
Comment from Hotel Management
Jul 13, 2016 by Alla Ignateva, Hotel Management
Dear ENE, Thank you very muc for your feedback. Please accept our apologies if some repair jobs in the hotel disturbed you during your stay. As any building, hotel also needs some repair jobs to be done, but we always try to choose the time of the day when most of the guests are out in city. We are sorry one more time for any noise during your stay. Best Regards. room Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from México city

Nice hotel, clean, excellent draft and location.

Posted Jun 27, 2016
Excellent location, very clean, very confortable rooms, good restaurant.
Comment from Hotel Management
Jun 30, 2016 by Alla Ignateva, Room Division Manager, Hotel Management
Dear Hilda, It's a pleasure for us to find out that you enjoyed your stay and apreciated the location of the hotel, our rooms and cuisine. We hope that during your next trip to St.-Petersburg we will welcome you again in our hotel. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Close to the action

Posted May 27, 2016
Hotel is fine , the restaurant at breakfast is not so good , they don't know how to make scrambled eggs and other deficiency, not worth the money
Comment from Hotel Management
Jun 15, 2016 by Alla Ignateva, Room Division Manager, Hotel Management
Dear Linbuena, Thank you for finding time to leave the comments concerning your stay at Novotel St.Petersburg Centre. Its a pity that not all the services met your expectaions. Please be sure that you comment will be forwarded to our F&B manager and Chef and appropriate measures will be taken. Thank you again and best regards.
5 out of 5
by Alexander from Rome

Perfect

Posted May 5, 2016 on Hotels
Great value for money
Comment from Hotel Management
Jul 23, 2016 by Alla Ignateva, Hotel Management
Dear Alexander, Thank you very much for your positive feedback! Our team is looking forward to welcoming you back to Novotel St. Petersburg Centre! Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth UK

Great hotel - just off the main street so no noise

Posted Feb 11, 2016
Pros: central location and very acceptable prices in the bar and restaurant.....
Cons: Nothing to report
Location: masses -in a very strategic central location close to metro and bus routes. taxis very cheap compared to UK too
top value for money in a major city.......visited in a group of 12 for a wedding. No faults whatsoever reported by any of the group.
Comment from Hotel Management
Mar 3, 2016 by Alla Ignateva. Room Division Manager, Hotel Management
Dear Mike, Thank a lot for your nice comments. We are looking forward to welcoming you back at Novotel St.Petersburg Centre.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Hotel novotel , very good

Posted Dec 31, 2015
Pros: location.
Location: Just behind main st, of Nevsky prospect, with lots of shops and cheap restaurants to choose from.
Hotel situated just off main street of St Petersburg, but in quiet location. Staff very helpful and friendly. Rooms were clean and very pleasant.
Comment from Hotel Management
Jan 15, 2016 by Afanasyeva Natalia, Hotel Management
Dear Rob and Mariane! Thank you very much for your kind feedback. We are glad to know that you enjoyed your stay at Novotel Saint-Petersburg Centre. We are looking forward to seeing you again in our hotel!Best regards, Afanasyeva Natalia, Front Office Manager.
4 out of 5
Recommended
for Business Travelers
by Thomas A.

business trip

Posted Oct 19, 2015 on Ebookers
conference at Gorni Institute. After a decent breakfast, we walked ca. 80 minutes (one way) and did a lot of sightseeing. We never used public transportation, all to spots in walking distance. Nice Hotel, friendly staff.
5 out of 5
by Gorka

Posted Oct 8, 2015 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Alla Ignateva, Hotel Management
Dear Gorka! Thank you very much for choosing Novotel for your stay in St. Petersburg and we are looking forward to seeing you again in our hotel! Best regards,