Ratings based on 360 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Whistler, BC Canada

Clean hotel with wonderful staff

Posted Apr 2, 2017
Pros: I liked the friendly staff and the hotel's daily breakfasts.
We had a comfortable, spacious, clean room with daily housekeeping. The staff were very helpful with city directions during our stay, and ordered our airport taxi for us when we had to leave at 4 am. They even provided a lunchbox for us because we would be missing the breakfast that morning. The breakfast buffet that was included with the room was excellent.
Comment from Hotel Management
Apr 16, 2017 by Vera Fisher, Hotel Management
Dear Guest, Thank you for your comments, particularly about our staff. We try our best to make our guests comfortable during their stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

Wonderbar

Posted Feb 15, 2017
Pros: Clean and safety, very friendly staff
Excellent value, great breakfast. Beautiful building, elegant interior.
Comment from Hotel Management
Feb 21, 2017 by Vera Fisher, Hotel Management
Dear Matt, Thank you for your feedback and we're glad that you enjoyed your stay. We do our very best to take care of our guests! Thanks Vera
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay in the city

Posted Sep 17, 2016
Amazing staff and clean rooms. Great place to stay with family.
Comment from Hotel Management
Sep 21, 2016 by Vera Fisher, Hotel Management
Dear Guest, I'm glad that you enjoyed your stay. I only wish you had given us a bit more feedback that would further explain why you scored us 4/5.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield, UK

Great hotel with exceptionally helpful staff

Posted Jul 27, 2016
Pros: Good location - near Nevsky Prospect and good transport facilities. Excellent staff - very friendly and helpful. Comfortable, quiet room.
Cons: Double bed could be a little bigger.
Location: Historic Heart within easy striking distance with main attractions, Palace Square, Hermitage, Russian Museum, Church of Spilled blood etc.
We spent 5 nights at Hotel Vera. Excellent location within 10 - 15 minute walk of Nevsky Prospect and Metro station (trolley bus stop outside if don't want to walk). Extra helpful/ friendly staff. Good buffet breakfast. Room comfortable and very clean. Double beds a little on the small side but can be managed. Fantastic time in St Petersburg, easy to get around and loads to see. Hotel provides lots of information.
Comment from Hotel Management
by Vera Fisher, Hotel Management
Dear Alison, Thank you for your feedback, especially about our staff. We do our best to take care of our guests. I understand your comments about the bed, but you stayed in a room with two beds. If there was a DOUBLE bed in your room instead of two beds, it indeed would have been larger. But we do appreciate your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic staff

Posted Jun 21, 2016
Very helgul and knowledgeable staff Great place for public transportation to tourist areas - very economical No amenities like shower caps like a 3 star hotel should have or coffee treapot No English news station on TV like BBC or CNN
Comment from Hotel Management
Jun 27, 2016 by Vera Fisher, Hotel Management
Dear Guest, Thank you for your feedback, especially your comments about our staff. As far as everything else, unfortunately, you are misinformed. The folder on the desk in each room contains a description of services that are available in the Hotel. In particular, it mentions that the toiletries (shower cap included) are available free of charge at the desk and will be brought to your room as soon as the desk receives your request over the telephone. This folder also lists available TV channels: BBC is included among the over 40 selection of channels, so that it is not easy to find the channel you are looking for without a reference guide. We do not provide tea/coffee facilities in the rooms but hot water is available 24/7 from multiple drinking water coolers in the hallways, located within a short distance from any room.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Nice Hotel, Great location.

Posted May 29, 2016
Pros: The staff spoke English and were very helpful. The location was great for me. It was close the Moscow Railway and Nervesky Prospect
Location: Hop on the trolley and ride up Nervesky Prospect. This is the main street in St. Petersburg. This is the Cultural and Arts location. Many Cafés
My stay at the Vera Hotel was very pleasant and comfortable. My room was clean and comfortable and room service was excellent. I also recommend eating at the Vera Cafe inside the hotel, the food was great. The staff there were very helpful in everyway. Hotel Vera was very close to the trolley stop. The trolley was very easy to find and use and they come within 15 minutes.
Comment from Hotel Management
Jun 7, 2016 by Vera Fisher, Hotel Management
Thank you for your feedback. We're glad that you enjoyed your stay, and we really appreciate your comments about our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel close to nevski prospect

Posted May 27, 2016
The staff could not have been more helpful Translating Russian to English and securing a booking to Russian traditional folk evening.
Comment from Hotel Management
Jun 7, 2016 by Vera Fisher, Hotel Management
Thank you for your comments and we're glad that you enjoyed your stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Qc

Really nice hotel, friendly staff, good food.

Posted Apr 29, 2016
I really did love staying at hotel Vera... An excellent customers service.
Comment from Hotel Management
Jun 7, 2016 by Vera Fisher, Hotel Management
Thank you for your feedback and we're delighted that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nevada, USA

Hotel Vera is the place to stay.

Posted Nov 20, 2015
Pros: We liked the staff, the food, the comfortable bed, and clean bathrooms. The water bottle in the hall has hot or cold water for drinking in your room.
Cons: The noise from traffic in the street below is loud when the window is opened.But the hotel cannot help that. Ask for an inside room if it bothers you.
Location: Hotel Vera is well situated for visiting the shops on Nevsky, just a quick 3-5 minutes away on the trolley or bus. A little park is at the corner.
Hotel Vera has an extremely friendly, helpful staff. The desk clerks are knowledgable about places to visit in the city, transportation to all the sites and museums, and evening events. They helped with website purchase of opera tickets at the Mariinsky Theater. Also directions on where to get the City Tour bus. There is easy access by public transportation to the city center, the metro, and large shopping areas. Nearby are many cafés and a few coffee shops, but the food at Vera Cafe is delicious and reasonable. My mother cannot walk very far, so we ate most of our meals at the hotel. The fixed price lunch and dinner menus are reasonable, varied, and delicious. The buffet breakfast is included with the room price and the food is wonderful. I highly recommend this hotel as a place to stay. It is the third visit to St. Petersburg for my husband and myself, and we have stayed here all three times. The rooms are clean, comfortable, and well- maintained.
Comment from Hotel Management
Jun 7, 2016 by Vera Fisher, Hotel Management
Thank you for your very detailed feedback and we're glad that you enjoyed your stay. We hope that you will stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 27, 2015
Hotel staff were amazing...They went out of their way to help me....I went to the St Petersburg Tennis Open on my last day....They found out all the details, costs, how to get there etc. I was leaving at 8pm the same night and when I got back to hotel at 1/4 to 7 there was a taxi waiting for me....Everybody was friendly and helpful and I enjoyed the hotel.