Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Chicago

Comfortable stay at good location

Posted Aug 30, 2016
Pros: Since we spoke no Russian, it was great to see the hotel staff was very proficient in English.
Cons: It's a historic old building, but it was always very crowded in the lobby -- a little bit small for the number of guests flowing through
Location: lots of restaurants, souvenir shops, banks etc. The historic area is a short 15-20 minutes walk straight up Nevsky Pr.
We booked this hotel based on ratings from other guests, and it's location. Since we wanted a chance to thoroughly see St. Petersburg we stayed 5 nights. Check-in was quick, hotel staff spoke English very well, and the room was nice and quiet. Location is good, close to many restaurants, banks, stores and within a 15-20 minute walk of the main historical area.
Comment from Hotel Management
Aug 31, 2016 by Hotel Management, Hotel Management
Dear Jan! A massive thank you for taking the time to share your positive experience with us and for your lovely review! Your kind words inspired us for even better performance! We are more than happy to know that you had a pleasurable stay with us and enjoyed visiting the very historical city center! We will certainly look forward to your next visit! Happy Travels! With much appreciation,
3 out of 5
by A verified traveler

5stelle non meritate

Posted Aug 23, 2016
Pros: Ottima la prima colazione. Stanze molto silenzione
Cons: Manutenzione e accoglienza
Location: Posizione comoda vicina alla metropolitana, il piu vicino punto di interesse è il museo russo.
Hall piccola e con poco personale che parla un inglese approssimativo. Manutanzione molto scarsa: nel corso della notte ha cominciato a gocciolare acqua dal soffitto, dall'impianto di aria condizionata. Abbiamo dovuto cambiare stanza e ci hanno dato una stanza piu piccola della precedente.
Comment from Hotel Management
Aug 24, 2016 by Hotel Management, Hotel Management
Dear Guest! A massive thank you for the time taken to share your honest feedback with us! It is dissapointing to hear that the hotel did not meet your expectations. It is a shame to hear about your issue with the room. Your comments were shared with the team to avoid such occasions in the future! Please accept our sincere apologies for the inconvenience caused to you! We do hope we will have a chance to host you again in the future and show you that your experience is not the norm here. With much appreciation,
3 out of 5
by A verified traveler

Posted Jul 16, 2016
スタンダードタイプだが、5星ホテルとしてはベッド(キングサイズダブル)が狭い。室料も高い。朝食は別料金だったが、高い。
Comment from Hotel Management
Jul 19, 2016 by Hotel Management, Hotel Management
お客様へ この度は当ホテルをお選びいただきまして、誠にありがとうございます。 お客様のご感想をお聞かせ頂きありがとうございました。 顧客満足度100%を目標にしております私共には、大変貴重なご意見を頂きました。お客様のご期待に応えられなかった事は、とても遺憾に存じます。 お客様にご満足いただけますように、従業員一同精進してまいりますので、是非、次回も当ホテルをご利用いただけますよう、お客様のお越しをお待ち申し上げております。      よろしくお願い致します。
4 out of 5
by A verified traveler from Moscow

Relaxing hotel on Nevsky Prospekt.

Posted Jun 18, 2016
Pros: Warm, cosy, close to transport, well appointed rooms, very nice bathrooms and toiletries.
Cons: Staff on reception were extremely young, did not have very good English and were unable to provide adequate direction. There were not enough umbrellas
Location: Moscow railway station, on Nevsky Prospekt, bus outside the door, heaps of restaurants and cafes nearby.
While the summer weather had been replaced by cold, wet and blustery conditions the hotel was warm and welcoming with spacious, well appointed rooms. The bed was extremely comfortable with an excellent range of pillows. Tea and coffee facilities were provided and the range also included lovely thick hot chocolate which helped after a day out in the cold sightseeing. Buses were right outside the door and the train station Sapsan comes to is very close by - certainly close enough to walk with a small suitcase.
Comment from Hotel Management
Jun 22, 2016 by Hotel Management, Hotel Management
Dear Carole! We appreciate you have taken the time to share your valuable comments with us. Thank you very much for such a high rating and for pointing out comfortable beds and tea facilities. We were happy to learn that in general you had an enjoyable stay! It means a lot to our team! Let me please assure you that our staff is mature enough. Yet we have few novices. I am sorry you had communication problems with them. Your comments were passed over to Front Office Manager in order to organise additional orientation trainings and pay extra attention to personnel's English. We do hope that this moment has not spoiled your impression of the trip to St Petersburg and you managed to make a lot of memorable photos of our city. Looking forward to welcoming you back! Happy Travels!
5 out of 5
by A verified traveler from München

Bestens gelegen

Posted Jun 18, 2016
Pros: Die Lage
Cons: dazu fällt uns eigentlich nicht viel ein - nur Russland sollte die Visa Bestimmungen lockern
Location: in der Nähe aller berühmter Sehenswürdikeiten
Alles war wunderbar - von der Abholung am Flughafen - der Empfang an der Reception mit freundlichstem Personal - saubere schöne neue Zimmer - gutes Frühstück - hilfsbereiter Concierge
Comment from Hotel Management
Jun 22, 2016 by Hotel Management, Hotel Management
Dear Guest! Let me please take this opportunity to thank you for the time taken to share your positive review with us! We highly appreciate your valuable comments! We always strive to 100% guest satisfaction and we are mostly delighted to know that you had an enjoyable stay at the Radisson Royal, St Petersburg! It would be a pleasure to welcome you back in the nearest future! Happy travels!
5 out of 5
by Anders B from Copenhsgen

Lovely hotel

Posted Jun 17, 2016 on Hotels
Succesful business trip
Comment from Hotel Management
Jun 20, 2016
Dear Anders! I appreciate you have taken the time to share your positive experience with us! Thank you very much for such high marks! It is a great pleasure to read that in your occasion we were able to meet your expectations! Looking forward to meet you again! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal Team
5 out of 5
by A verified traveler from München

Perfekte Lage zu allen Sehenswuerdoigkeiten

Posted Jun 14, 2016
Pros: Das Personal war immerzu aeusserst freundlich und hilfsbereit
Cons: eigentlich faellt uns nichts ein
Location: perfekte Lage zu allen Sehenswürdigkeiten
Einfach traumhaft - Abholung am war bestens organisiert - freundlicher Empfang an der Reception - saubere schoene Zimmer - gutes Frühstück - nichts zu klagen
Comment from Hotel Management
Jun 18, 2016 by Hotel Management, Hotel Management
Dear Guest! Thank you for your kind words! We are mostly delighted to know that you had a wonderful stay! It means a lot to our team, thank you for your feedback! We would love to see you again soon! Happy Travels!
4 out of 5
by A verified traveler

Posted Jun 13, 2016
Good hotel Good amenities Nice Place to stay 2 days
Comment from Hotel Management
Jun 15, 2016 by Hotel Management, Hotel Management
Dear Guest! Thank you for the time to share your positive feedback! It is great to hear that you had a great stay! We do hope to welcome you back in the nearest future! Happy travels!
4 out of 5
by Kim

Posted May 24, 2016 on Hotels
Comment from Hotel Management
by John, Hotel Management
Dear Kim! Thank you for your feedback and for taking the time to write about your experience. We do hope to welcome you back in the nearest future! Happy travels! With much appreciation, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal team
4 out of 5
by A verified traveler from Staffordshire England

Well positioned hotel on Nevsky Prospect,

Posted May 16, 2016
Pros: Good and pleasant staff with good English spoken. The bar man makes an excellent G&T.
Location: Very well positioned hotel for walking to all the important sites and galleries. Although on the Nevsky Prospect no noise was heard.
Delightful staff on reception. Room very comfortable, with excellent bedding and good beds. Generous size and very good bathroom.
Comment from Hotel Management
May 20, 2016 by Lisa V, Hotel Management
Dear Guest! Let me please take this opportunity to thank you for your wonderful feedback on your recent stay with us! Thank you for your high rates of our service! It is a pleasure to know that you enjoyed your stay in general and staff performance in particular. We are always striving to make our guests feel at home far away from home. We do hope we managed to do this while your stay as well! looking forward to welcome you back! Happy travels! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal, St Petersburg