Ratings based on 214 Verified Reviews

4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Comfortable stay at good location

Posted Aug 30, 2016
Pros: Since we spoke no Russian, it was great to see the hotel staff was very proficient in English.
Cons: It's a historic old building, but it was always very crowded in the lobby -- a little bit small for the number of guests flowing through
Location: lots of restaurants, souvenir shops, banks etc. The historic area is a short 15-20 minutes walk straight up Nevsky Pr.
We booked this hotel based on ratings from other guests, and it's location. Since we wanted a chance to thoroughly see St. Petersburg we stayed 5 nights. Check-in was quick, hotel staff spoke English very well, and the room was nice and quiet. Location is good, close to many restaurants, banks, stores and within a 15-20 minute walk of the main historical area.
Comment from Hotel Management
Aug 31, 2016 by Hotel Management, Hotel Management
Dear Jan! A massive thank you for taking the time to share your positive experience with us and for your lovely review! Your kind words inspired us for even better performance! We are more than happy to know that you had a pleasurable stay with us and enjoyed visiting the very historical city center! We will certainly look forward to your next visit! Happy Travels! With much appreciation,
4 out of 5
by John William

Posted Aug 28, 2016 on Hotels
Comment from Hotel Management
Aug 30, 2016 by General Manager, Hotel Management
Dear John! Thank you for the time taken to rate our hotel! We are happy to know that you had an enjoyable stay with us and we will certainly look forward to your next visit! With much appreciation,
4 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Relaxing hotel on Nevsky Prospekt.

Posted Jun 18, 2016
Pros: Warm, cosy, close to transport, well appointed rooms, very nice bathrooms and toiletries.
Cons: Staff on reception were extremely young, did not have very good English and were unable to provide adequate direction. There were not enough umbrellas
Location: Moscow railway station, on Nevsky Prospekt, bus outside the door, heaps of restaurants and cafes nearby.
While the summer weather had been replaced by cold, wet and blustery conditions the hotel was warm and welcoming with spacious, well appointed rooms. The bed was extremely comfortable with an excellent range of pillows. Tea and coffee facilities were provided and the range also included lovely thick hot chocolate which helped after a day out in the cold sightseeing. Buses were right outside the door and the train station Sapsan comes to is very close by - certainly close enough to walk with a small suitcase.
Comment from Hotel Management
Jun 22, 2016 by Hotel Management, Hotel Management
Dear Carole! We appreciate you have taken the time to share your valuable comments with us. Thank you very much for such a high rating and for pointing out comfortable beds and tea facilities. We were happy to learn that in general you had an enjoyable stay! It means a lot to our team! Let me please assure you that our staff is mature enough. Yet we have few novices. I am sorry you had communication problems with them. Your comments were passed over to Front Office Manager in order to organise additional orientation trainings and pay extra attention to personnel's English. We do hope that this moment has not spoiled your impression of the trip to St Petersburg and you managed to make a lot of memorable photos of our city. Looking forward to welcoming you back! Happy Travels!
5 out of 5
by Anders B from Copenhsgen

Lovely hotel

Posted Jun 17, 2016 on Hotels
Succesful business trip
Comment from Hotel Management
Jun 20, 2016
Dear Anders! I appreciate you have taken the time to share your positive experience with us! Thank you very much for such high marks! It is a great pleasure to read that in your occasion we were able to meet your expectations! Looking forward to meet you again! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal Team
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 13, 2016
Good hotel Good amenities Nice Place to stay 2 days
Comment from Hotel Management
Jun 15, 2016 by Hotel Management, Hotel Management
Dear Guest! Thank you for the time to share your positive feedback! It is great to hear that you had a great stay! We do hope to welcome you back in the nearest future! Happy travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from Staffordshire England

Well positioned hotel on Nevsky Prospect,

Posted May 16, 2016
Pros: Good and pleasant staff with good English spoken. The bar man makes an excellent G&T.
Location: Very well positioned hotel for walking to all the important sites and galleries. Although on the Nevsky Prospect no noise was heard.
Delightful staff on reception. Room very comfortable, with excellent bedding and good beds. Generous size and very good bathroom.
Comment from Hotel Management
May 20, 2016 by Lisa V, Hotel Management
Dear Guest! Let me please take this opportunity to thank you for your wonderful feedback on your recent stay with us! Thank you for your high rates of our service! It is a pleasure to know that you enjoyed your stay in general and staff performance in particular. We are always striving to make our guests feel at home far away from home. We do hope we managed to do this while your stay as well! looking forward to welcome you back! Happy travels! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal, St Petersburg
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2016
The hotel is ok, it is dated. The one good thing is the location, very central and convenient.
Comment from Hotel Management
Mar 2, 2016 by Lisa Vorobieva, Hotel Management
Dear Guest! Thank you so much for your review and for sharing your experience at the Radisson Royal Hotel, St. Petersburg! We are happy to learn that you enjoyed your stay in general and appreciated our location. We are sorry we could not meet all your expectations. We are commited to providing outstanding service and do our utmost to make guests' stay comfy and homy. We would be most delighted to welcome you back when you are in St Petersburg next time! Happy travels! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of Radisson Royal, St Petersburg Team
5 out of 5
by Vahram

Posted Feb 24, 2016 on Hotels
Comment from Hotel Management
Apr 30, 2016 by John, Hotel Management
Dear Guest! Thank you so much for choosing the Radisson Royal Hotel, St. Petersburg! We are happy to learn that you enjoyed your stay and very grateful that you rated us 5 stars! We do hope we could create nice memories for your stay in St. Petersburg and the entire hotel team is looking forward to welcoming you back soon! Have a lovely day! Best and kindest regards, Lisa Vorobieva, PR Manager on behalf of the Radisson Royal, St Petersburg team
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 25, 2016
Excellent location, good rooms, excellent staff, superb breakfast
Comment from Hotel Management
Jan 28, 2016 by Lisa Vorobieva, Hotel Management
Dear Guest! Let me please take this opportunity to thank you for your feedback about your positive experience at the Radisson Royal Hotel in St Petersburg! We are glad you enjoyed our rooms, location and breakfast! A massive thank you for acklowledging our staff's work! It would be our pleasure to host you again next time you are here! Happy travels! Lisa Vorobieva, PR Manager on behalf of Radisson Royal Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, excellent staff and service.

Posted Sep 11, 2015
Pros: The staff was very professional, yet friendly and the service was excellent. The hotel has a GREAT breakfast, aptly called "SUPER Breakfast".
Cons: The lobby is small compared to other hotels, and when large groups arrived or departed it was crowded, but we didn't spend too much time in the lobby.
Location: Location was walking distance to all major St. Petersburg center historical monuments and museums. Many restaurants and shopping were just doors away.
Our recent stay at the Radisson Royal in St. Petersburg Russia was one of the best traveling experiences our family has ever had. From the time I made the booking, I was very impressed with the immediate attention and response from the reservation team with Visa support, and with the superb concierge services, who helped us book private tours and transportation during our stay in St. Petersburg. The Radisson staff made everything possible to accommodate our party of 6 travelers. They offered my family of 4 (2 grown ups, and 2 young adolescent girls) a business room (which is enormous by European, and American standards) and accommodated one King Size, and 2 double beds, and the room still had space for a desk, and a sitting area. The bathrooms have all been beautifully renovated and they have all the comforts of a 5-star hotel. The rest of our party included my 19-year old nephew, and my 88-year old mother, they each had a standard room with king size bed, still very spacious, and with fully renovated bathrooms. The Radisson offered us, at no extra cost, a wheelchair for my mother to use throughout the whole time we were there. The Concierge Services were the best part of the trip, their prices were better than other American-based companies I had researched for private tours, and the service was excellent, we had a luxe minivan and a wonderful driver very day (Edouard) and two wonderful tour guides (Lena for 1 day, and Lilia for 6 days). Staff went above and beyond for us.
Comment from Hotel Management
Oct 24, 2015 by Regards, Radisson Royal Hotel team, Hotel Management
Dear Alejandra, Thank you so much for your review and for sharing your experience at Radisson Royal Hotel, St. Petersburg! We love feedback and are pleased to hear that you enjoyed your time with us. We do hope we could create nice memories for your family holiday in St. Petersburg and the entire hotel team is looking forward to welcoming you back!