A very nice hotel but....
Posted Aug 5, 2016
I was given a room in a MEZANINE to which I could only reach BY STAIRS!!!! how can a first rate hotel give me that room? I had no WIFI signal, so I asked to be changed and also complained about the location (room 206 and later 207) They did not change my location, only my room to another which was in front and had better wifi reach.. But I felt as if I was a non important client, so they sent me to that place. I hated that. Apart from that, I had many clients calling me and the telephonist did not know how to transfer the calls. They had to call 5 times each, and she called me and then when she had to transfer the call told my clients that my line was busy! I complained but they are like this, impossible to deal.
Comment from Hotel Management
Sep 9, 2016 by Anna S Front Office Director, Hotel Management
Thank you for taking the time to leave the review about your stay with us. We do appreciate hearing from our guests, as your comments are vital for us to continue improving our accommodations. We regret to see from your review that we did not meet your expectations. As the Taleon Imperial Hotel is located in the historical building of the 18th century, which consists of three reconnected constructions, some rooms can be reached by stairs only.
Speaking about the telephone calls, we apologize for the bad connection because of the technical problems which now are completely fixed. We have taken measures to prevent а recurrence of similar errors in future and we do really hope that you will give us another chance to make a better impression.