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Reviews of Le Mas de Valrugues

3 out of 5
Le Mas de Valrugues
Chemin Canto Cigalo, St.-Remy-de-Provence, Bouches-du-Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 85 reviews" "
Rating 8 - Good. 41 out of 85 reviews" "
Rating 6 - Okay. 13 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property close to town. Was just passing through, so only one night. Was nice to eat in with the small kitchenette. Very friendly staff.
Stayed 1 night in Aug 2019
Response from Philippe on Aug 20, 2019
Hello Kara, thanks for your nice comment. Hope to see you soon. Philippe.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities in apartment were excellent. Only thing missing is provision of a dish towel for the kitchen
Stayed 5 nights in Jun 2019
Response from mdv on Jul 3, 2019
Bonjour, Merci pour votre retour. Nous espérons vous revoir bientôt.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Perfect for a family
The hotel was exactly what we needed with a toddler as lots of room to run around. The surrounding area was beautiful also.
Stayed 4 nights in Sep 2018
Response from Philippe on Sep 26, 2018
Hello, Thank you for your return. Hope to see you soon. Philippe.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Great stay and enjoyed the welcome from the owner
Stayed 1 night in Aug 2018
Response from Philippe on Aug 22, 2018
hello and thank you for your comments. best regards.

6/10 Okay

June L.

Some good features but not enough for cost.
This property is not a charming place that provides a sample of living in Provence. It had three good features: nice underground parking, a truly nice terrace and the AC was excellent. On the down side, the inside looked like a men's dorm. The furniture was ugly, cheap and uncomfortable. (Neither the sofa nor the bed offered a moment's comfort.). The pillows were terrible. There were no paper towels or dish towels. The kitchen was minimally equipped and badly lit. There was no oven and the microwave took five minutes to heat one cup of water. This was the most costly of the three properties I stayed in in France (the other two being in Paris and Avignon). It was overpriced by at least one third according to other Home Away experiences. I will go elsewhere the next time.
Stayed 9 nights in Jul 2018

6/10 Okay

Kanika

Disliked: Cleanliness, room comfort
The air conditioner was not working. The staff was not courteous or apologetic about the fact that we had sleep in this hot weather.
Stayed 2 nights in Jun 2018
Response from Philippe on Jun 22, 2018
Hello, the fact that the air conditioning is not the fault of the staff. and the air not working is a big problem for us and I am sure that I (Philippe) did apologize for it. I am sorry again for the inconveniant.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Philippe on Sep 9, 2017
merci pour votre retour. Philippe

8/10 Good

Caroline , Angels Camp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to St. Remy and Les Baux
We enjoyed the pool. It was close to town, local sites and wine tasting. Basic amenities in the room and parking on site. WiFi was weak.
Stayed 2 nights in Aug 2017
Response from Philippe on Aug 28, 2017
un grand merci pour votre commentaire. Cordialement,

6/10 Okay

Verified traveler

6/10 Okay

Verified traveler

Disliked: Staff & service

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not a hotel..
It is not eligible to call hotel, the main gate kept opened for whole night, our rooms just located in front of a muddy yard, there was no staff at 9, the hotel left the keys on the reception door, the rooms were dirty and smelly...
Response from Philippe on Jul 5, 2016
hello, you are right, this is not a hôtel, this is a résidence. we have reception hours and everything is explained in your reservation. as far as the apartment, dirty and smelly, that's a surprise, it would be better to tell those things to the manager when you are in place. I am really sorry that your stay was not perfect. best regards. .

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

c j

Liked: Property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Excellent option, well equiped and grest location. Management very frindly.

8/10 Good

Graeme, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aussie in Provence
Good value apartment style accomodation close to the old town centre. Friendly and helpful manager. WiFi needs to be extended to individual apartments not just confined to the office/pool area. Given that the accomodation is mainly for holiday makers it would be nice to have at least a couple of TV channels in English

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ample modem space
The hotel is well located and clean. Being an apartment configuration, It provided quite ample space for us. very modern nice break from the previous old European hotels we occupied. Manager was quite helpful.

10/10 Excellent

Seth, Paris via Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice alternative to small hotel rooms
Off-season visit (March 2015) and just for one night. That said, this is a very pleasant property, quiet, easy parking access. And the rooms are spacious, comfortable, and appear recently renovated -- new appliances, immaculate kitchenette, etc. So a heads up for summer 2015. We arrived late, but the manager left the keys for us to each of two apartments, and he came by later to make sure we got in alright. Since we only stayed one night and were gone early the next morning, it's hard to give a thorough review. So right to the bottom line. Very nice apartments, fantastic bathrooms, could easily sleep four per unit. Close to St. Remy, which is not lacking for charm itself. Great for a couple or family staying for at least a few days.

8/10 Good

charlie, sydney and nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fun
very nice but no iron problem as going to wedding but we survived

6/10 Okay

Verified traveler

Liked: Cleanliness

4/10 Poor

dark rider

Liked: Cleanliness
Disliked: Staff & service, room comfort
Better call them in advance
We booked room for 4 people and were checking in after 7pm (hotel reception was already closed). Luckily, they left us a key for the room. However, in the room we only found linens for one bed, and we weren't able to get in touch with anyone to fix that. Internet (wi-fi) was only working in the reception area, not in the rooms. I guess you get what you pay for :-)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JA, US

Liked: Cleanliness, property conditions & facilities
great for the price, perfect for St. Remy
There is a high end, high priced hotel less than 50ft away that actually shares a border fence. We pulled in there by mistake, and upon hearing it was not our hotel I was anticipating ours would not measure up. I was happily surprised to find a large well designed modern apartment. My wife loved the tub and we loved the location, so close to town and to the Van Gogh hospital. Easy parking a plus. The cons were minor: internet only at reception, not enough blankets and I don't like being told that I need to leave the kitchen clean. I know there is a cleaning person, so for the price I expect someone to clean the kitchen

10/10 Excellent

Jason, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Aaprtments!
Had a great stay here and the staff was very helpful and hospitable! Would enthusiastically recommend.

4/10 Poor

Verified traveler

Traveled with family
Decevant
Pas de piscine or qu'elle était mentionnée et en photo quand nous avons réservé. Le propriétaire nous a dit que sur le site de l'hotel il était indiqué qu'elle était en réparation mais nous n'en avons été informés qu'à l'arrivée. L'appartement était propre mais il manque de déco donc un peu froid. Il n'y a pas de clim dans la chambre, juste dans la pièce à vivre. Sinon il est très bien situé, au calme et à 15 mins à pied du centre de St Remy. Le propriétaire a été plutôt désagréable quand nous sommes partis. Nous avons demandé si nous pouvions repousser notre départ juste le temps d'aller à la pharmacie au centre ville et il a catégoriquement refusé.
Stayed 2 nights in Jun 2022

8/10 Good

AURELIA, VILLENEUVE DE LA RAHO

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Appartement très bien situé dans résidence calme, Centre ville à pied en 15 minutes. Le moins, appartement sale, sols et vaisselles , assiettes sales, tasses.....
Stayed 1 night in Apr 2022
Response from Philippe on Apr 12, 2022
Bonjour, Désolé d'apprendre votre mécontentement au niveau du ménage. Nous nous efforcerons d'améliorer cet aspect. Cordialement

6/10 Okay

Dominique

Stayed 1 night in Mar 2022
Response from Philippe on Mar 22, 2022
Bonjour Merci pour votre retour, nous ferons mieux la prochaine fois

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Calme, amabilité du boss Piscine
Stayed 6 nights in Aug 2021

4/10 Poor

Jean Claude

Disliked: Room comfort
Totale déception
L'appartement sans décoration-la canapé sale-Le confort de la chambre(absence de meubles)-_l'état des sols(dégradés)-des prises de courant hors d'usage-les transats de la piscine vétustes
Stayed 3 nights in Aug 2021

8/10 Good

Eléonore

Disliked: Cleanliness
Stayed 2 nights in Jul 2020
Response from Philippe on Jul 29, 2020
Bonjour Merci pour votre avis favorable. Nous espérons vous revoir bientôt. Mas de Valrugues

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial personnel top et emplacement ideal . Piscine sympas
Stayed 2 nights in Aug 2019
Response from Manager on Aug 9, 2019
Thank's for your return Hope to see you again. Philippe

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nous sommes venus par temps de grosse chaleur et la configuration de la terrasse fait qu'il est impossible de se tenir dehors (impression d'étuve). La propreté de l'appartement était vraiment à désirer... Sinon la situation est super, possibilité d'aller au centre-ville à pied. Le parking souterrain protège les véhicules de la chaleur.
Stayed 3 nights in Jun 2019
Response from mdv on Jul 11, 2019
Bonjour, Nous sommes désolés que votre séjour ne se soit pas passé comme vous l'espériez. Effectivement en été il fait très chaud en Provence. Quand à la propreté de l'appartement, il fallait nous le dire et nous aurions refait le ménage. Cordialement Le Mas de Valrugues.

2/10 Terrible

Verified traveler

Stayed 4 nights in Jun 2019
Response from mdv on Jul 1, 2019
Bonjour, Pourriez vous être plus spécifique. mdv

4/10 Poor

franck, lyon

Disliked: Cleanliness, property conditions & facilities, room comfort
Pas propre
Pas propre eau de piscine trouble canapé lit cassé piqué la nuit par des puces sur tous le corps sûrement les couvertures
Stayed 1 night in Aug 2018
Response from Philippe on Sep 26, 2018
Bonjour, l'eau de la piscine est trouble quand nous utilisons le robot, il faut attendre quelques heures avant que la filtration fasse son travail. Je vous rappelle que nous effectuons des tests piscine deux fois par jour et que les mesures de chlore et de Ph sont toujours bonnes, sinon la piscine serait fermée.Nous n'avons pas de puces dans la résidence mais comme partout des moustiques. Malheureusement, je vois toujours des appartements avec les fenêtres ou portes ouvertes. Nous espérons vous revoir prochainement dans notre résidence. Cordialement, Philippe.

6/10 Okay

Verified traveler

Disliked: Room comfort
Rapport qualité prix médiocre
Lieux basics, literie fatiguée, canapé lit ultra fatigué !!! Et ayant déjà beaucoup servi ... cher pour ce que c est !!! Hôtels dans la ville de St Rémy au même prix , et mieux placé.
Stayed 2 nights in Jul 2018
Response from Philippe on Aug 24, 2018
Bonjour, nous sommes désolés de ne pas vous avoir satisfait pleinement, nous espérons vous revoir prochainement. Cordialement,

8/10 Good

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
endroi tres bien situe

8/10 Good

CLARA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2017

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa estancia en Saint Remy!
Muy lindo y limpio el apartamento! Y el trato del Sr en recepción excelente!! Sin duda regresaremos a éste lindo lugar!!
Stayed 1 night in Nov 2017

6/10 Okay

ek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bien
Bien pour un court séjour. Ok avec un tarif hors saison, mais un peu cher au tarif normal.
Stayed 2 nights in Oct 2017

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement calme, propre, neuf
Parking gratuit, appartement spacieux même avec le canapé deplié. Linge propre et en bon nombre. Manque seulement un linge de cuisine pour. Essuyer la vaisselle. Cafetière un peu petite et légère. Tout le reste est parfait.
Stayed 1 night in Oct 2017

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017
Response from Philippe on Sep 16, 2017
merci pour votre retour. a bientôt Philippe

8/10 Good

marion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres moyen
apart hotel correct attention a la propreté, le service est tres en dessous de ce que propose le site habituellement. la piscine est petite le materiel veillissant. la reguon très sympa
Stayed 1 night in Aug 2017
Response from Philippe on Sep 9, 2017
Bonjour, pourriez vous nous donner des détails afin que nous puissions nous améliorer. merci d'avance. Philippe.

8/10 Good

ROLAND

Liked: Cleanliness, property conditions & facilities, room comfort
mini trip à Saint-Remy
Séjour court de deux nuits pour visiter des amis et assister au vernissage d'une exposition.

8/10 Good

ROISNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à recommander pour sa tranquillité
Bel emplacement, suite très confortable, bon petit déjeuner. Très bon accueil. Piscine agréable

6/10 Okay

Lucien, Cannet

Liked: Cleanliness, staff & service
Halte sans prétention
Halte sur la route vers les Baux

6/10 Okay

Gordon

Liked: Room comfort
Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

karine, Bedarieux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!!!!
Super accueil chaleureux!! Calme . Appart spacieux . Tout était super

10/10 Excellent

Fabien, Lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très sympas. A refaire.
Vraiment sympas. Si vous voulez être tranquille pour se reposer c'est idéal tout en étant proche du centre de est Rémy.