Posted Jan 24, 2017
Beware false advertising. Check-in time is NOT 3:00, it is 4:00. Be fully aware you are in a Timeshare, NOT a HOTEL. Bluebeard's rules allow them to change your room without notice, and you are on your own until another room is ready for you. Remember, that may be 4:00 again.
We booked 3 nights. Had a great evening out, got in late, slept in late. The cleaning staff arrived telling us we were being moved, we needed to pack so they could clean the room. We received no contact from the front desk, no message left on our door. Speaking to the Manager, we were reminded we were staying at a Timeshare, not a Hotel and they have the right to move us. Was there a room ready for us to move to? NO. We were told to plan our day accordingly, a room would be available later in the day. We decided to leave Bluebeard's after a fruitless discussion.
Now I am told there will be NO REFUND for the two days we were not there. They are keeping our money and justifying it as our ignorance because we stayed at a Timeshare not a Hotel. It is their policy that if you leave, no refund regardless of the circumstances.
Obviously the Customer is not a priority when staying in this Timeshare. Shame on the Owners for supporting such