Outdoor pool, pool umbrellas, sun loungers

Reviews of Bolongo Bay Beach Resort

3 out of 5
Bolongo Bay Beach Resort
7150 Bolongo, St. Thomas, St. Thomas

Reviews

8.0

Very Good

Rating 10 - Excellent. 382 out of 1006 reviews" "
Rating 8 - Good. 349 out of 1006 reviews" "
Rating 6 - Okay. 157 out of 1006 reviews" "
Rating 4 - Poor. 75 out of 1006 reviews" "
Rating 2 - Terrible. 43 out of 1006 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Bolongo. The food was soooo good and the staff are so nice! The rooms are a bit dated but clean and comfortable. The on site activities are awesome and most are included.
Stayed 5 nights in Mar 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the food and drinks were excellent.
Stayed 7 nights in Mar 2024

10/10 Excellent

Phillona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love them will definitely be back
Stayed 4 nights in Feb 2024

10/10 Excellent

Amber

Liked: Staff & service, amenities, property conditions & facilities
We had the best vacation here.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, friendly, breathtaking, many options for activities
Stayed 4 nights in Feb 2024

10/10 Excellent

John Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent staff always checking to see it was as ordered Everyone friendly Quiet
Stayed 6 nights in Feb 2024

8/10 Good

Marius, Ridgewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with good restaurant but could use some upgrades. In particular, taking a shower was very difficult as the water not only was barely trickling but it would constantly change temperature from hot to cold and back.
Stayed 3 nights in Feb 2024

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Balcony view was great, food great, service not so great and took forever to get food. Bed comfy, Luke warm water at best in shower and took about 5 minutes to warm up. Bar staff great, alcoholic drinks are weak.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Friendly staff!
Stayed 3 nights in Feb 2024

10/10 Excellent

Nestor, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

William D

Stayed 5 nights in Jan 2024

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a corporate feel....just what we wanted!
Stayed 5 nights in Jan 2024

10/10 Excellent

Aleida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food. Hard working staff is sharp and helpful. Gorgeous views and the catamaran excursions are amazing
Stayed 8 nights in Jan 2024

6/10 Okay

John

Disliked: Cleanliness, amenities, property conditions & facilities
the menu was the same every day for breakfast, lunch and dinner. Service was slow even though it was never busy. I had diarrhea the second morning after breakfast of bacon and eggs. My wife got food poisoning the fourth day when she ate the rare tuna and spent the whole day in bed. The property is old and run down and not near anything of interest. Save your money,
Stayed 5 nights in Jan 2024

8/10 Good

John

Traveled with partner
Liked: Amenities
Food could have been better.
Stayed 6 nights in Dec 2023

10/10 Excellent

Steve

Stayed 3 nights in Dec 2023

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive option is not like in Mexico. It is like normal dining but with exclusions of how much plus tips. Many different servers throughout the time. Some are friendly and some are not. Food brought by someone else from the kitchen, not announce who they are. They have nice people working at the resort who care. It is family own resort and they have second best beach on the property with hotels on it at St Thomas. Other very beautiful beaches do not have hotels on it and they are the best ones on the island and worth visiting. Food was good, but we got tired of same menu for a week And service at the only one restaurant was slow
Stayed 7 nights in Dec 2023

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food!! Clean room. Clean beach. Lots of stuff to do on and off property. Taxi service was awesome. Love this place.
Stayed 3 nights in Dec 2023

2/10 Terrible

George Elder Smart

Stayed 5 nights in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect getaway spot. The room was clean and the grounds were kept immaculate. The view from the room was spectacular! We loved the staff. Everybody was friendly and caring! The beach was great. It is a natural beach, so need to wear water shoes for the rocks, but the reefs are great for snorkeling! Turtles and beautiful coral and fish abound. The food and wait staff at Iggy's Oasis are very good! The pool was clean and not crowded. Will defintely be back!
Stayed 6 nights in Dec 2023

10/10 Excellent

Megan, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small & Huge at Once! I have nothing negative to say & I will visit again.DANIELLA! Reservations Manager, Front Desk, Problem Solver, Kind Soul Extraordinaire BECCA: TyeDie & Ocean Activities Master ALL SAILING STAFF- Turtle Adventure (11/1) Hostess, Bartenders & Housekeeping staff were amazing
Stayed 4 nights in Oct 2023

10/10 Excellent

Felicia Jo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and felt very safe but also really laid back. Would definitely vacation here again
Stayed 5 nights in Aug 2023

10/10 Excellent

Raquelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. Everyone was knowledgeable about what to do and where to go on the island.
Stayed 4 nights in Jul 2023

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

6/10 Okay

Marla

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is beautiful but so small. It’s not a true all inclusive. There is one restaurant with the sane menu every day. They do have dinner specials, which is nice. They close for an hour 10-11am, there is no snack bar or any food at all in the resort. If you have an excursion at noon, you need to wake up hour prior if you want to eat. They list a gym with free weights , one of the main reasons I booked this hotel. I even called and asked about it. It’s a small room with a broken treadmill , an old bike, and an elliptical machine. The free weights are hand weights that max out at 20 pounds. Very upsetting! Every morning we were woken up with loud construction of the room next door, even on the weekend. Saturday morning I had to call the front desk about it. They stoped that morning and told us there would be no more until we checked out. The next morning and every morning after, it continued. There is no hot water in the shower, if you let it run for a while, you can get warm water. The shower is a stall shower with no shelves to put your toiletries on. The only option is the floor. The room had a little refrigerator for left over food but no microwave or any way to reheat it. They also list nightly entertainment. That consists of someone playing guitar during dinner time and nothing Sunday or Wednesday.The entire palace shuts down by 10pm. The front desk and/the beach hut was often out of towels. The beach hut often closed earlier than the 5pm closing time.
Stayed 5 nights in Aug 2023

8/10 Good

Shade

Traveled with partner
Liked: Amenities
Rooms were a little dated. But quaint
Stayed 4 nights in Aug 2023

8/10 Good

Brian

Liked: Staff & service
Disliked: Amenities
Not enough amenities or upgrades available for all inclusive guests. Poor beach area. Entire property needs updating and cleaning. Staff was wonderful though!!
Stayed 5 nights in Aug 2023

6/10 Okay

Jamie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The King size bed and ocean view room I booked was infested with roaches. You couldn’t put your clothes away because of the roaches. They switched my room to the room next door which was not a King size bed but a double bed. The furniture is out dated. The resort looks nothing like the pictures. It’s not well kept at all. They blame it on the hurricanes of 2017. The food is average. The dinning area at night is poorly lit. There is nothing really to do on the resort but be in the pool which is not that big. I wouldn’t recommend this resort to anyone.
Stayed 5 nights in Jul 2023

2/10 Terrible

Austin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse trip ever
Paid for an all inclusive trip but it was far from all inclusive. Resort is very outdated, shower was smaller than the one in my RV, tv in room my was 21” with a horrible picture, mattress was horrible, you can only order food or drinks while at the ONE restaurant/bar they have onsite, no ordering and taking outside bar area, the pool is limited to 16 people max and the list could go on and on. Worse trip I have ever had. Place should not be called a “resort”. It was like a Motel 6. HORRIBLE!!!
Stayed 5 nights in Aug 2023

10/10 Excellent

Selina

Liked: Cleanliness, staff & service, property conditions & facilities
Bolongo Bay made for an unforgettable honeymoon! It’s a nice resort but more homey as there are not millions of people on the resort. There was always something to do! Water sports were included, fun little events every day, fun excursions to add in, food was amazing, very friendly staff and people around, we even made some friends on the trip! Highly recommend this place for a vacation, we will be back soon!
Stayed 5 nights in Jul 2023

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every minute of our Honeymoon!! The resort was one to remember and very attentive to our needs/wants! The staff was always respectful and very sweet! We will be back at some point to relive our unforgettable week! Thank you all for giving us the honeymoon of our dreams!
Stayed 6 nights in Jul 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Amber, Moncks Corner

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 3 nights in Jul 2023

6/10 Okay

Del Vernon

Traveled with partner
Pictures are very misleading. Beach area is terrible.Beach smells bad from seaweed. Scuba diving with St Thomas dive center was awesome.
Stayed 5 nights in Jul 2023

10/10 Excellent

William M

Stayed 7 nights in Jul 2023

10/10 Excellent

Mark Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was absolutely delicious
Stayed 7 nights in Jul 2023

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful especially Leroy. Property was very clean. The room was cleaned every day. Traveling with my daughter and we felt very safe
Stayed 4 nights in Jul 2023

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a three night stay at the resort, we did not do the all inclusive package as we were out mostly exploring St Thomas and St John on our own. Iggy's Oasis was a great option for breakfast or dinner on a few of the days if we had a later start or if we returned to the before dinner time.
Stayed 3 nights in Jun 2023

8/10 Good

Ernest, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Nicolas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 4 nights in Apr 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

8/10 Good

Tonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice little get away! I truly enjoyed the resort! My only complaint is the Excursions. I paid $220 for a sailing trip with two stops and swimming with turtles. Needless to say I was disappointed in only 1 stop which was A cash pay resort where you needed to rent a chair if you wanted to sit down. And considering they cancelled the 2nd location standing for 5-6 hours was not an option. Kind of tricky in my opinion. They also take your flops or shoes and ask you to swim in from the boat. No big deal unless you want your phone for pictures or your shoes so your feet aren’t on fire, and watch for the urchins. Otherwise the resort was lovely and the staff was very friendly and the food was decent. I would visit again but as an all inclusive member I won’t do any excursions as they will charge ALOT extra.
Stayed 3 nights in Jun 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

8/10 Good

Emerson

Traveled with partner
Liked: Cleanliness, staff & service
Great food. Beach and landscaping could use some work.
Stayed 4 nights in May 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food
Stayed 5 nights in Apr 2023

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Totally enjoyed our stay here. Its not brand new, but rooms appear to be recently updated and clean. We booked because we wanted all inclusive, but the food and drink prices are so reasonable, next time I'll just pay as we go. Totally enjoyed the pool/bar and restaurant area. Special shout out to bartender, 007. Great bartender and just awesome!
Stayed 4 nights in Apr 2023

4/10 Poor

Verified traveler

Disliked: Staff & service
uncomfortable service
Stayed 3 nights in Apr 2023