Ratings based on 241 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from greenwich, Ct
Posted Nov 24, 2015
Unspoiled elegance in a most welcoming atmosphere. Ease of transport, beautiful grounds, wonderful beach unspoiled by crowds or intrusive staff. Marvelous return visit for us since our honeymoon 50+ years ago. Do not pack any valuables in your luggage on way home. Baggage raided at StThomas airport stealing my wife's jewelry, having nothing to do with hotel, but high crime rate in St Thomas
for Everyoneby A verified traveler from Boise, ID
CANT WAIT TO RETURNPosted Aug 22, 2015
Amazing location. Split our location between Caneel Bay and another resort. Wish I would have stayed at Caneel the whole time. Best beaches in St John. Awesome scenery and a great staff. One of my favorite spots. We will be back. Probably not soon enough though
for Couplesby A verified traveler from Los Angeles, CA
August Honeymoon at Caneel BayPosted Aug 18, 2015
Pros: The amazing beaches and location. Better than Mexico or Hawaii…worth the long flight, West Coasters.
Cons: A little added night life
The stay at Caneel Bay was even better then I expected. The place is absolutely beautiful! The beaches are gorgeous, the staff nice and friendly and helpful. A serene and beautiful place I hope to go to today. We met lots of great people there as well. Other people we met on St. Johns said that there place (westin, etc) did not have as nice of beaches and they had to go out of the property to snorkel, etc. We could have stayed on Caneel bay and had plenty of things to do, snorkeling and beaches to explore. It was amazing snorkeling at all the beaches. The only thing I would change is adding a little night life, a Carribean band a night or two. But if you want that, it is just a cab drive away to Red Hook and bars and restaurants with a little night life or a ferry trip to St. Thomas where there is a little more. There was a little rain but not much and it just gave us a reason to try something else besides snorkeling. The only warning I will give is that there are sand fleas or mosquitos that bit me and several others up in the evening so where your insect repellent always once the sun starts to set.
for Couplesby john
Great stay!Posted Aug 11, 2015 on Hotels
awesome location room right on the beach. Very private and romantic.
for Everyoneby A verified traveler from PA
Mainly its the location that makes it great.Posted Aug 11, 2015
Pros: I loved the location and access to so many beaches. I enjoyed being unplugged, no TV's or phones. The restaurant and staff at ZoZo's was great.
Cons: Clean and fix the AC units, scrape the old paint off and start anew. Hospitality of the staff needs improved, a smile would be nice.
Location: The quiet beaches and sea life is the draw. Nice shops in town.
The location was great the closeness of the different beaches and the quiet was what made this place worth it. ZoZo's at the Sugar Mill restaurant was fantastic, food and service 5 star. The majority of the staff was less than cheerful and underwhelming, but others were what hospitality should be. We weren't even aware that there was available transportation to the resort. When we arrived after a scary drive on open air taxi, we walked through the parking lot and asked the security guard where check in was and he never ignored us. Finally, a nice staff member from the coffee shop showed us. At Check in we were treated like we were bothering them. The rides around the resort is extremely convenient. The room was quaint but our AC unit sounded like semi truck was running in our room. The shower curtains are too short so a lot of water runs on the floor. Each room needs scraped and new paint. They have painted so many coats it looks bad. This is a place you go to experience the offerings of St. John.
by A verified traveler from Chicago
BUGS BUGS BUGS ate us up. Room needs updatingPosted Aug 5, 2015
So many guests were bitten by the bugs. For the price updates are long overdue. Staff is very friendly but service in one restaurant was extremely slow.
for Couplesby A verified traveler
Will not stay again for this pricePosted Aug 2, 2015 on Hotels
It's our 30th anniversary and we wanted to find a very nice hotel resort to enjoy our time together. We found the Caneel Bay hotel resort and decided to book for one night. We actually love its beautiful beaches and enjoyed their delicious breakfast buffet. However, the cost to stay a night at this hotel was not worth it. We paid $647 including tax for the hotel and thought it included transportation to and from the airport. Later learned that because we were in St. Thomas and we had to add another $220 for a boat ride to Caneel Bay which is located in St. John. We had no choice but go to along with. This made us feel cheated because it didn’t mention anything extra cost for transportation on the information when we booked. Will not stay again for this price!
for Couplesby ernest from Orlando FL
Heaven On A IslandPosted Jul 28, 2015 on Hotels
My wife and I stayed here for a getaway weekend. One word is only needed to describe the overall experience.......EXCELLENT!
for Everyoneby A verified traveler
Beautiful place to relaxPosted Jul 25, 2015
Caneel Bay is the perfect place to relax and enjoy the beautiful Caribbean. The rooms are perfectly scattered throughout the property so that you never feel crowded (of course I was there in the summer). Breakfast buffet is amazing. Dinner at Zozo's was excellent. The Director's reception is quirky but nice as is the afternoon tea. There were two drawbacks but neither would prevent me from returning. The young man that checked us in could have provided us with more information and the housekeeping staff forgot to lock the veranda door after sweeping the room everyday.
for Everyoneby A verified traveler from Atlanta, Georgia
Hotel StayPosted Jul 21, 2015
Pros: The surrounding beaches were great. The easy access to a scuba shop was convenient.
Cons: The cold water in the room was limited. Taking a shower at times was uncomfortably warm. No phone in the room. Operating days of restaurants.
Location: We loved the surrounding beaches on the resort. The hiking trails were great.
The staff was friendly and helpfull. The beaches around the resort were beautifull. The staff member that took us to our room did not explain the amenities of the resort. We had to find out during our stay.