Exterior

Reviews of Cruz Bay Boutique Hotel

3 out of 5
Cruz Bay Boutique Hotel
74-2 Cruz Bay Town, St. John

Reviews

9.4

Exceptional

Rating 10 - Excellent. 180 out of 240 reviews" "
Rating 8 - Good. 45 out of 240 reviews" "
Rating 6 - Okay. 10 out of 240 reviews" "
Rating 4 - Poor. 3 out of 240 reviews" "
Rating 2 - Terrible. 2 out of 240 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and the staff was helpful and nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Greer

Stayed 3 nights in Jan 2024

10/10 Excellent

Yifan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. At the center of the town and close to everywhere. The staff is very nice and friendly. The building is very stylish and lovely.
Stayed 2 nights in Dec 2023

10/10 Excellent

William St.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enjoyed an Excellent stay, highly recommend! Denise and her staff were so professional and accommodating, made it feel more like A bed and breakfast then A hotel. Would definitely stay here again!
Stayed 6 nights in Nov 2023

10/10 Excellent

Mardelene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Will be back!❤️
Stayed 2 nights in Nov 2023

10/10 Excellent

Anand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing host, clean room
Stayed 2 nights in Nov 2023

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lillte gem in cruz bay
Very nice welcome, pretty room with balcony, great that they have beach chairs and coolers. Very centrally located. Continental breakfast is ok
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Staff & service
parking is very difficult and very expensive in Cruz Bay in general, and the property has no parking of its own except for 2 checkin spots
Stayed 2 nights in Nov 2023

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!
Denise greeted us by name the minute we walked into the lobby. She is friendly and so knowledgeable of the island. She goes above and beyond to make your stay Comfortable on the island. She provides beach towels, snorkeling gear, beach chairs, and even travel coolers. The rooms are simple but have everything you need. Every morning she provides fresh coffee and fruit,yogurt and some pastries to get you going in the morning. I only wish we stayed here longer.
Stayed 2 nights in Nov 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay! Everything was in walking distance. :)
Stayed 7 nights in Oct 2023

10/10 Excellent

Randolph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cruz Bay Boutique Hotel is a five-star haven in St. John. The staff's exceptional service made our stay a delight, going above and beyond to ensure our comfort. Impeccable cleanliness throughout the hotel created a hygienic and welcoming environment. Its central location in Cruz Bay offers convenience without sacrificing tranquility. For a perfect blend of superb service, pristine cleanliness, and an ideal location, this boutique hotel is the top choice in St. John. Highly recommended for an unforgettable and relaxing stay on this beautiful island.
Stayed 4 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small intimate boutique hotel near shopping and restaurants in Cruz Bay. Staff was super friendly and helpful. Everything was nearby and walkable. I would definitely stay there again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, property conditions & facilities
Cruz Bay Hotel was absolutely wonderful. Denise was so accommodating to all my needs. She picked me up when I got lost getting there. She gave me her sunscreen when I couldn't find mine. The breakfast was filling. Wifi stayed connected. Shower remained hot. AC worked and kept the room cold. And the bed was super comfortable. Did I mention it's in the heart of all the restaurants, shops and festivities! Taxis right down the street to get to the beach. It was such a relaxing time!!! I definitely recommend staying at this hotel. It will be my go to for all my future stays in St. John.
Stayed 3 nights in Jun 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Ulyana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect No Frills Location
When you are in St John you likely don’t spend a lot of time in your room. This small but very functional and comfortable room is perfectly located. The service superior, with lovely terrace patios for a quick coffee and breakfast (complimentary). No insane hills to climb, and plenty of restaurants. Also excellent AC for the insanely humid June weather.
Stayed 2 nights in Jun 2023

10/10 Excellent

Abdikarim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, and tranquil. Hosts very helpful.
Stayed 4 nights in May 2023

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

ROBERT

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2023

10/10 Excellent

Sanjiva

Stayed 3 nights in May 2023

8/10 Good

Jodi

Stayed 5 nights in Apr 2023

10/10 Excellent

timothy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had exactly what we needed for our trip.
Stayed 3 nights in Mar 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was great. We found parking but we were lucky.
Stayed 2 nights in Jan 2023

10/10 Excellent

Farryn

8/10 Good

Michael

Stayed 3 nights in Dec 2022

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was very nice. Would stay again.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, welcoming and immaculately clean.
Stayed 7 nights in Dec 2022

10/10 Excellent

Christina Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice and knowledgeable staff.

10/10 Excellent

Richard, North Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay . Walking distance to all things in town . Owners and staff were fantastic.
Stayed 6 nights in Nov 2022

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2022

8/10 Good

Anke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming, nicely run property. The owners are delightful and helpful. A very pleasant experience at a reasonable price. Will return again!!
Stayed 2 nights in Oct 2022

10/10 Excellent

Rodney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property..Very clean and friendly staff.David and his wife were awesome workers at front desk.Very helpful with any questions..Awesome breakfast each morning.
Stayed 4 nights in Jul 2022

10/10 Excellent

JOSE, YAUCO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option to stay. Owners are the best in everything.
Stayed 2 nights in Jul 2022

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David es un súper host siempre disponible y dispuesto a ayudarte. Nos orientó sobre las playas, la transportación ya que no tuvimos ni que alquilar un vehículo. Todo es cerca y la transportation es muy accesible y segura. El cuarto muy cómodo y el hotel tiene unas facilidades muy lindas y acogedoras. Volveremos a quedarnos ahí cuándo volvamos.
Stayed 3 nights in Jul 2022

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2022

10/10 Excellent

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
Great location! Staff was awesome.
Stayed 6 nights in Jul 2022

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service! Room was very clean, located in the heart of Cruz Bay. Hotel is around a lot of great restaurants. Very easy to get to the beach.
Stayed 2 nights in Jul 2022

10/10 Excellent

steven, austin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a small cute property. Staff was very nice.
Stayed 2 nights in Jun 2022

10/10 Excellent

Kenneth

Stayed 2 nights in Jun 2022

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This 15-room hotel is a true gem of Cruz Bay on the island of St. John in the US Virgin Islands. The proprietors operate a very clean and most convenient establishment. Not only was the hotel’s location convenient, but it offered complimentary beach towels, beach chairs and lounge chairs, on the honor basis and even complimentary sunscreen. Breakfast choices of oatmeal, yogurt, muffins, fresh fruit, and, most importantly coffee, is offered between 7 and 10 AM. As the primary purpose for my visit was photographing the nearby Virgin Islands National Park, which covers 2/3 of the island, Denise, one of owners, contacted a tour guide vendor on my behalf. This resulted in my obtaining the superb services of Kenneth Marsh, a remarkable and very likable tour guide who, at 82, was born, raised, and has lived most of his life on St. John. He provided a wealth of knowledge on the Park’s history and took me to numerous venues for photo ops throughout the Park. This contact proved invaluable. Having wrapped up my photo project early, Denise suggested my walking the few minutes to Low Key Watersports where I arranged for 2-tank boat dives on each of two days. The diving was grand with excellent divemasters. My stay at Cruz Bay Boutique Hotel was outstanding!!
Stayed 4 nights in Jun 2022

10/10 Excellent

Marie, Croydon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and the location is great. The ferry is just a couple of short blocks and the property is downtown. Plenty of restaurants and bars that you can just walk to. There is also a small market just around the corner. David and Denise are great hostesses.
Stayed 5 nights in Jun 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean. Owners very nice.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel that I would highly recommend when staying at Cruz Bay. Don't rent a car. Easy 1 block walk from ferry. No parking at hotel (but all hotels are pretty much that way and parking is an issue all over the island). Have free to use beach chairs, ice chests, beach towels. Water dispenser for water bottles. Hospitality off the charts! And the rooms are very nice. Definitely staying here again.
Stayed 2 nights in Jun 2022

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! All aspects of our stay were fantastic. Peaceful, quiet, beautiful, relaxing and friendly! The owners genuinely care about your stay and are so helpful with navigating the area, recommending places to eat, explaining the different beaches, transportation, etc. Highly recommend this hotel.
Stayed 5 nights in May 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel in the heart of Cruz Bay. Friendly helpful owners. Rooms are basic but very clean. Nice veranda for morning coffee. Location could not be better. Walkable from the ferry upon arrival. Walkable to many nice restaurants and shopping. We caught nearby cabs to the North shore beaches for the day. It was a wonderful stay. I recommend.
Stayed 2 nights in Feb 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Great Stay!
Denise and David are excellent hosts, wonderful people and very helpful with accommodations! We highly recommend this property. Close to everything in local area without having to rent a car (or worse, hoof-it up hills!). Easily walk to Salomon Beach or Honeymoon Beach via NPS trail; about a 1 mile walk. Freewater Church on Hawksnest Beach is great on the beach, Sundays, 10. A.M.
Stayed 2 nights in Feb 2022

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great service. The owner managers were great. There was complementary water in the lobby 24/7 and fruit, coffee and pastries in the morning. The room was very clean. It can be loud during the evening hours due to the location in town.
Stayed 3 nights in Feb 2022

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice cozy little hotel that is very convenient to restaurants, the Red Hook ferry, and beach taxis. No need to rent a car if you are staying here. Not very fancy, but we didn't go to St. John to sit in our room! Some colorful characters pass by, as might be expected in the Islands ... from the guys selling weed on the corner to the old man dancing to who-knows-what tune in his head. Fun watching the chickens strut around town. Make sure to book restaurants well in advance if you want to eat before 9 PM.
Stayed 3 nights in Jan 2022