3 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of The Westin Beach Resort & Spa at Frenchman's Reef

4.5 out of 5
The Westin Beach Resort & Spa at Frenchman's Reef
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas

Reviews

8.0

Very Good

Rating 10 - Excellent. 370 out of 1012 reviews" "
Rating 8 - Good. 351 out of 1012 reviews" "
Rating 6 - Okay. 182 out of 1012 reviews" "
Rating 4 - Poor. 68 out of 1012 reviews" "
Rating 2 - Terrible. 41 out of 1012 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 27, 2024
Thank you for staying with us at Westin Beach Resort and Spa at Frenchman's Reef! Our team takes pride in providing phenomenal service and we're glad that this was reflected during your stay. We can't wait to welcome you back for another amazing stay in the future!

10/10 Excellent

Robert, Spicewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful views of the bay, and cruise ships coming and going. We only had one night due to a Cancelled flight, but the service and accommodations were excellent. We had dinner at the boy sushi bar, and really enjoyed the sushi and atmosphere. I would definitely consider this a great place to stay while in the Virgin Islands. The only issue was the room AC took quite a while to cool down and drop the humidity. Not bad enough to complain at the time, but if it was any hotter might have let the maintenance crew know. Otherwise was too tired from a long day of flight delays in a crowded hot airport (STT).
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Robert, it's wonderful to hear you found the views at The Westin Beach Resort & Spa at Frenchman’s Reef compelling and appreciated our culinary offerings. Understandably, ideal room temperature is crucial for comfort, so we appreciate your patience on that front. We're hopeful your AC situation was a minor issue in an otherwise enjoyable stay. Your kind words about considering us as your go-to place in the Virgin Islands are greatly appreciated and we're looking forward to hosting you again. Safe travels until then.

6/10 Okay

Kate

Traveled with family
Liked: Cleanliness, property conditions & facilities
No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Kate, thank you for sharing your feedback. It's a letdown to hear about the technical difficulties you experienced during your stay, particularly with the phone reception and in-room amenities. We always aim to provide seamless and comfortable accommodations. It's good to know you found the outdoor surroundings appealing, but we understand that comfort extends to private quarters as well. We value your input and it helps us make relevant improvements. Our team is eager to correct these discrepancies should you decide to stay with us again. We believe we can provide a more satisfying experience for you.

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.
Stayed 5 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 19, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

10/10 Excellent

Jessica Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the views. and the property pools and lounge chairs were my favorite
Stayed 4 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 19, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Calvinique

Liked: Cleanliness, amenities
Awesome
Stayed 2 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 19, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

JOHN CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.
Stayed 4 nights in Mar 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 19, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Poor

Edina

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on Expedia. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 19, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the many inconveniences you have experienced. Hope to have you back in the future!

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.
Stayed 11 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 19, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Okay

Lauren

Ok
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 1, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Meseret

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 27, 2024
Meseret, we're delighted to hear that you've had a wonderful stay at The Westin Beach Resort & Spa at Frenchman’s Reef. It's fantastic that we've been able to meet your expectations. We look forward to welcoming you back for another unforgettable experience.

4/10 Poor

john, Fort salonga

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
This is my first time EVER reviewing a Marriott property in 27 years of being a loyal Marriott owner and user of all their properties With the exception of one staff member at the front desk The staff was either rude, LAZY ,inattentive and all on their cell phones. Slow would be an understatement .We checked in and there were blood drips on our comforter clear as a could be. The air conditioner filter was clogged with debris and shut down last night of our stay putting the room to 76 degrees. resort 4 months open- Watch out for overcharging your bill- watch out especially for the taxi drivers who ,if you are not aware of set pricing , try to overcharge you. As an example-coming in from airport should have been 16$ a person with 1bag-somehow it got to 44 -on the way back should have been 16$ per person again - our driver said 83$ because it was only us and it was considered a private taxi- I showed him rates and amazingly it turn into 32$ -on property restaurants were overpriced undersized portion and took forever to get service and food . Last night of stay we waited 20 minutes just to get drinks to a table for 2 - bar ran out of beer during happy hour 4 x's Breakfast -to get a cup Of coffee-waitress went got cup-then got coffee then got milk stopping at other tables, coffee was cold by then and forget about getting a cup of tea Overall the Westin was a beautiful resort but Marriott needs to clean house starting with manager- -overpriced/horrible staff get some management
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Mar 2, 2024
Good day, thank you for staying with us at the Westin Beach Resort and Spa. We are so sorry for the many inconveniences that you have experienced throughout your stay and are very appreciative of the feedback. We do wish to welcome you back to our resort in the future!

4/10 Poor

Jeanette

Stayed 6 nights in Feb 2024
Response from Customer Service on Mar 27, 2024
Jeanette, thank you for taking the time to rate your recent stay. It's concerning to see that it did not meet your expectations. We take feedback seriously and would like to discuss your experience further, if possible. We wish to ensure your next visit meets the high standards we set for all our guests.

10/10 Excellent

Celita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and accommodating. Room was clean and room service was on point
Stayed 3 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 27, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

6/10 Okay

Jennifer

Traveled with family
For the rates being charged, everything should just be Better. Our shower didn't drain properly so we were always standing in 6" of water. Our sink didn't drain properly. Housekeeping missed us & would Never leave enough washcloths or towels for a family of 4. Housekeeping didn't seem to have a vacuum -- at all. I repeat, a resort on a BEACH where people are tracking SAND in didn't use a vacuum regularly -- if At All. The floors were Gross. You claim that we have exchange privileges with Buoy House yet we couldn't use their pool or their beach chairs. Soo basically we could just use their restaurants? -- like Any NON-guest of the resort?!? We paid alot of money to feel inferior & to discover that my kids couldn't even use 2 of the 3 pools at the Westin. The location is beautiful. Most of the outside grounds are nice. The food was good in restaurants & service decent (even if drinks were badly watered down). And any time we needed the missing towels, washcloths, or coffee because housekeeping never came... the staff was always Very Nice, apologetic, & relatively quick to rectify the issue... but at these rates, Everything should just be Much Better! Will not be recommending this resort to others.
Stayed 6 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 24, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced throughout your stay.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great views. Very clean. Liked that it had its own pool and beach. Also that we had a shuttle that took us down to the beach. Also loved the beach chairs, pool chairs and umbrellas. Decent staff. Odell at the entrance offered good suggestions to us and was very friendly. Some areas of improvement are 1. Manage pool towels better as they ran out a few times. Keep better track of how many towels are going out and to whom 2. Make more kid friendly, get more games/entertainment and the serentity pool was the best pool for kids yet we were kicked out of it 3. Have more affordable meal options and local food options on campus. To eat offside was a $9 cab ride each way each person.
Stayed 5 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 24, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 Okay

David

Traveled with family
Liked: Amenities
The amenities are top notch and everything is great quality, however we could barely see the ocean from our balcony, we were ignored a few times by restaurant staff, I asked for an iPhone charging chord in the gift shop and the lady that was working in the office was rude and shut the stock room door on me, the coffee shop employees acted like they were miserable. We went over to Secret Harbour resort because of the poor service and loved it there. The rooms were much bigger and everything was oceanfront. The bellman put 6 bottles of water and 6 Coronas in the fridge for us and everyone there was nice and accommodating.
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 23, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience. Hope to have you back in the future!

6/10 Okay

Samir

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The grounds/location of the property is beautiful/breathtaking. The views are out of this world.
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 20, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

8/10 Good

john

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel. Service could be better. Overall the property is new and well maintained
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 20, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 20, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 8, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

4/10 Poor

Jon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property, amenities, pools, rooms was as expected. Clean, most in great shape and aside minor facility issues, I give it a solid A. No problems with check in/out, air con in room, view, and overall dining experiences. Expect a five star hotel with two/three star “island time” service restaurant services. We have been on the BVIs a week before and learned to slow down….However, we are paying a bit more and mostly received better service than most other places so keep that it mind coming from a New Yorker who thinks WAIT is a “four letter word” :-) In the end …. positive all around…. Except one nasty incident. The front desk clearly stated there was complete reciprocity on using Bouy Haus and their restaurant, beaches, water sporty things and pools. If you enter the pool area facing the Westin hotel there’s no signs except “Bouy Haus”. We took up a small lounge chair and went to the pool. Ordered a few round of drinks, charged to our obvious Westin hotel room and was wearing the Westin fabric bracelets. We were there for about 45 min to an hour as we had lunch reservations at Salt Shack next door in an hour. Our “fatal mistake” is when we did a quick 10 minute lie down in the cabanas. After we were getting up to head to lunch. Mr Ricky accompanied by security - blocked myself and my fiancée and stated “what is my intentions here?” if this isn’t passive-aggressive, I don’t know what is! Of course I said “why, what’s the problem?” He berated me.
Stayed 2 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 8, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We do apologize for the inconvenience you have experienced. Hope to have you back in the future!

10/10 Excellent

Mordechai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 6, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 6, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Feb 6, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! Hope to have you back in the future!

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Slow service. The shower did not work. The room safe did not work. The cleaning staff left our room open the entire day while we were away.
Stayed 7 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 31, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 31, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is very appreciated! We apologize for the inconvenience that was experienced throughout your stay. Hope to have you back in the future!

6/10 Okay

Josephine

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 30, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with lots of amenities - very nice experience.
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 30, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

8/10 Good

Roger D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 30, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

NANCY

Liked: Amenities
Fantastic vacation resort! Hands down one of the best we ever stayed at, and we stayed at some really lovely places.
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 30, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

2/10 Terrible

Caridad

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Overpriced got food poison in twice gave me $90 dollars refund only i want a refund for two days of not being able to enjoy the hotel i was stuck throwing up in bed stomach pain headache it was horrible for both of us
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 30, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated. We do apologize for the inconvenience that you have experienced. Hope to have you back in the future.

10/10 Excellent

Keith Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot! The views are outstanding from the hotel. The staff were very accommodating and friendly. The food at the hotel restaurants was very very good. We stayed here for 7 days and ate at the restaurants every day. The property is so clean. I was very impressed and will definitely be back again. Highly recommend this Westin property!
Stayed 6 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 22, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot great beach
Stayed 1 night in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 22, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

6/10 Okay

Lijun

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 22, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 20, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Sarah Kotimsky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing experience. Everyone was so helpful and friendly. There was never a speck of trash anywhere and the food was good at the three restaurants we tried. We do recommend renting a car to experience the whole island.
Stayed 4 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 20, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Resort
Stayed 4 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 20, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

2/10 Terrible

Shun-Della

Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 16, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. So happy to hear your feedback, we really do appreciate it! We do apologize for the inconvenience that you have experienced during your stay. Hope to welcome you again in the future!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 15, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

william c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. Food was alright with very limited items, all of which seemed to have given us extreme farts. Great staff and great onsite cats
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 12, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

4/10 Poor

John, Colts Neck

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 12, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! We apologize for the inconvenience that was experienced. Hope to have you back in the future!

4/10 Poor

Heather, Gilberts

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2023
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 12, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! We apologize for the inconvenience that was experienced. Hope to have you back in the future!

10/10 Excellent

Wade E

Stayed 4 nights in Dec 2023
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 30, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

10/10 Excellent

Jeffrey

Stayed 9 nights in Dec 2023
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 12, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

8/10 Good

Rachel Lovaglio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful property. The only complaint is the lack of consistency with the staff, food, ect. The staff needs to be trained, especially housekeeping and the breakfast staff. A guest shouldn't have to ask for toilet paper 5 times. And stop guarding the pool towels! You are supposed to hand them out not be security of the pool towels!
Stayed 6 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 8, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! We do apologize for all the inconveniences that you have experienced throughout your stay. Hope to have you back in the future!

10/10 Excellent

Merrill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Westin Beach Resort and Spa atFrenchman's Reef on Jan 8, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! Hope to have you back in the future!

6/10 Okay

Madeline

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This property was beautiful and well kept, however it was not staffed properly. Long lines, long waits and the food was terrible all around at every restaurant. If you want a gorgeous easy place to get away - it is great but don't eat on the property or expect any kind of service.
Stayed 5 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 8, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! We do apologize for all the inconveniences that you have experienced. Hope to have you back in the future!

8/10 Good

Douglas

Traveled with partner
Disliked: Amenities
Great location. Beautiful views from the rooms and dining areas. The hallways were dirty. The carpet was dirty when we arrived and it was never vacuumed the entire time we were there. The takeout area for breakfast and snacks was dirty and ridiculously expensive and slow.
Stayed 3 nights in Jan 2024
Response from The Westin Beach Resort and Spa Frenchman's Reef on Jan 8, 2024
Thank you for staying with us at the Westin Beach Resort and Spa at Frenchman's Reef. Your feedback is much appreciated! We do apologize for all the inconveniences that you have experienced throughout your stay. Hope to have you back in the future!