Gals trip to St. Thomas - Frenchman's Reef
Posted Jan 22, 2017
Stayed at Frenchman's Reef from 1/15-1/19:
Room was beachfront. Room was clean with easy access to beach. Shuttle to main hotel came almost every 5-10 minutes. Restaurants and souvenir shops at Reef so no need to always go to the main hotel. Great food at Havana Blue.
No beach service. Restaurant/bar service was quite slow. Were seated for 10-15 minutes before anyone took a drink order. Other than Shannon at the SandBar, servers rarely came back to check on us. At other Marriott properties in the Caribbean (Grand Cayman, Aruba), the resort personnel always had smiles on their faces and greeted us when our paths crossed. Here, the personnel appeared sullen, with attitudes as if they did not want to work there. Often when asked a question, we got the response, "I don't know". Beach staff unable to set up umbrellas. So if you didn't arrive at 7a to throw a magazine or towel on a chair, you were out of luck. At the Ritz in GC, the staff would remove belongings if they saw that the chair was used within an 1 hour period. Here, not so much. Chairs went unoccupied from 7a-1030a. Also, the towel shack closed at 5p. One was charged it the towel card wasn't returned at the end of the stay. At the GC and Aruba properties you placed your used towels in the bin at the end of YOUR beach day - not the staff's work day.
I am a Gold Member and one travel mate is a Platinum member. Would return to St. Thomas but would stay at another property.