Thank you for the review! We really appreciate your feedback!

We appreciate your review and take your feedback very seriously. Your comments will be given to the owner as each unit is independently owned and furnished.

We are sorry you were disappointed, but the dissatisfaction started at the front desk during check-in, prior to going to the unit, when we clarified an expectation that Sapphire Beach is an all-inclusive resort, which it is not.

We are sorry you were disappointed with the mattress. Thank you for bringing it to our attention. We look into the condition ASAP. One of the housekeeping supervisors does a final inspection of each unit on the day of a new check-in. We wish you would have mentioned this the day your arrived so we could have addressed your concerns.Thank you again for bringing your concerns to our attention.

Thank you so much for your review! We appreciate your feedback.

Thank you for your review! We greatly appreciate your feedback! All the best for the Holiday Season!

Thank you for staying with us and thank you so much for your review! We appreciate the feedback!

Thank you for your review! We are very glad you enjoyed your stay and that you took the time to share it.All the best!

We apologize that your reservation was during a time when all were experiencing island-wide power rotations for the Water & Power Authority to repair damage to their infrastructure. And we apologize for the queen bed. These owners usually do private rentals, and when they changed their decor, they decided on the queen sized bed without informing us. Although we had not previously received any objections, it is something we have to address with them.

Thank you for your review. We are glad you had a good stay overall, and we appreciate the feedback so we can schedule repairs and make improvements.

Thank you for your review! We really appreciate your feedback and are happy you enjoyed your stay!

Thank you for your review! We appreciate your feedback and we are glad that you and your family enjoyed your stay with us!

Thank you for your review! We greatly appreciate your feedback, and we are happy you enjoyed your stay!!

Thank you for your review! The power fluctuations do create problems with anything that runs on electricity, so your feedback is valuable to us. For your next trip, we can recommend checking the restaurants in nearby Red Hook for more options as the those on property are independently managed. Thank you again for your feedback!

Thank you for your review! We are glad you enjoyed your stay! We also appreciate your comments so that we can make improvements.

Thank you so much for your review! We appreciate the feedback and are happy that you enjoyed your stay with us.

Thank you for your review! We appreciate your feedback, and we are glad you enjoyed your stay and took the time to share your experience.

Thank you for your review. We appreciate your feedback and are sorry your first night was so uncomfortable.

Thank you for your review. We use your feedback to motivate owners to make the appropriate updates.

Thank you for your review. We appreciate the feedback.

Thank you for your review. We are disappointed the issues we could have resolved for your comfort during your stay were not reported. We did receive the complaint about the sugar ants in one of the units, which we treated immediately. We do take your comments very seriously and appreciate your critique, which we can then pass on to the individual owner(s). Thank you for staying with us at Sapphire Beach Resort.

Thank you for your review. We appreciate feedback from our guests. What could we have done to have made your stay better?

We apologize for the inconvenience. We do not have any control over the privately-managed beach bar. Please be sure to mention this preference if you choose to return to Sapphire Beach.

Thank you for your review! We appreciate your feedback.

We are sorry we did not meet all of your expectations. Our front desk is currently open daily from 10am to 6pm and there is an emergency number posted at the front desk and also noted in the welcome packet. There are considerations in place for guests who arrive after hours and a key drop box for those who depart before we open. We do give one key at check-in unless a second key is requested. We will address housekeeping immediately about the error with the linens. For that, we do sincerely apologize. Thank you for bringing it to our attention. Linens are replaced regularly and clean ones are readily available. We would have gladly corrected that ASAP had we been notified. Finally, the restaurant is independently owned and operated. The front desk would have been happy to suggest one of the other restaurants on the grounds or in nearby Red Hook.

Thank you so much for your review! We greatly appreciate you sharing your experience staying with us.

Thank you for your review! We appreciate your kind words and look forward to accommodating you again on your next visit to St. Thomas!

Thank you for your review! We appreciate your feedback!

Thank you so much for your review!! We are happy you enjoyed your stay and we greatly appreciate the feedback!!

We profusely apologize for the inconvenience. There were 2 couples at the front desk and the reservations were accidently switched. We realized our error almost immediately and corrected it as soon as was possible. We realize it was a hassle for you and we hope you enjoyed the your stay after this initial mistake. Again, please accept our profuse apologies.

Thank you for choosing us and thank you for your review. We look forward to accommodating you again!

Thank you for the review! We appreciate your feedback!

We are sorry you did not enjoy your stay. We take reviews very seriously. In order for us to inspect the unit and address any issues brought to our attention after the fact, we need to identify it, and we cannot locate a reservation under your name in order to identify the unit. Perhaps you would be so good as to call 340-775-2600 and let the front desk know which unit you stayed in. The resort is one of privately-owned condominiums, and while each unit must meet specific criteria for rental, each is furnished by the individual owner. Bath towels are provided in the unit and we provide beach towels at the front desk for our guests only, 9am-9pm daily. The bar/restaurant is independently owned and operated, and we will pass on your concerns to them. We would have liked to address your concerns during your stay. We could have suggested nearby bar/restaurants and grocery stores, and perhaps moved you to another unit, space available, but when we receive your concerns after the fact, it is too late.

Thank you for your review. We are sorry you were not happy with the accommodations. All units are individually furnished by the owners and must meet specific criteria for rental. We will pass your assessment on to the owner.

Thank you for your review. We are sorry this was not your style of stay. There is no 'lobby' per se. There is a front desk. There was, and is, an auto-email set up in the system to go to all guests upon booking. Unfortunately, it was not sent to you as there was apparently an expiration date associated with it, which we discovered and corrected when we found it did not got to you. We also apologize for your feelings of being rushed. Upon checking, housekeeping’s intent was to confirm whether or not you were departing that day in order to set up the cleaning schedule. Due to being continuing COVID precautions, housekeepers are not to be in the units at the same time as the guests. We apologize for the confusion.

Thank you for reporting the issues with the unit. All has since been fixed.

Thank you for your review. We will bring this to the association's attention.

Thank you for your wonderful review! We look forward to your return.

Thank you for your reservation and for your review! We appreciate the kind words and look forward to hosting you again!

Yes, in an area where ALL comes from the outside by boat or plane, things do recover more slowly as you may recall from Hugo, though the devastation from Irma and Maria is more comparable to the St. Thomas experience of Marilyn. However, much had been done to recover prior to COVID, which delayed the progress and momentum. Just as with the rest of the world, COVID restrictions, though much eased, are in place in order to protect the staff and guests. We continue to offer unsurpassed natural beauty and wonderful weather in a relaxing atmosphere, though without the large gatherings and party atmosphere of the pre-COVID days. Thank you for coming and hopefully the world with continue to recover and all will be restored to pre-COVID conditions sooner than later.

Thank you for your review. The concessions are privately managed, and we are happy to pass on your concerns.

Thank you for your review. The snorkel gear we have available at the front desk for the guests of Antilles Resort Management/Exclusive Resorts Management is free of charge to use as available on a first come, first served basis. The dive shop is independent and charges for equipment rental.

Thank you for your review. We appreciate your comments. We will be happy to pass your suggestion along to the owners of the restaurant and also ask the association for a schedule of planned construction projects.

We appreciate your feedback. We only wish you had called the front desk or the emergency number so that we could have sent housekeeping to take care of it ASAP. It has been reported to the housekeeping manager.