2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of The Ritz-Carlton, St. Thomas

5 out of 5
The Ritz-Carlton, St. Thomas
6900 Great Bay, St. Thomas, St. Thomas

Reviews

8.2

Very Good

Rating 10 - Excellent. 160 out of 279 reviews" "
Rating 8 - Good. 44 out of 279 reviews" "
Rating 6 - Okay. 36 out of 279 reviews" "
Rating 4 - Poor. 20 out of 279 reviews" "
Rating 2 - Terrible. 19 out of 279 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Nimeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Pamela

Stayed 3 nights in Feb 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had. Very helpful and friendly staff.
Stayed 3 nights in Feb 2024

6/10 Okay

Mark

Traveled with partner
Disliked: Cleanliness
Put in a handicapped room and we ARE NOT handicapped. Spa did not recognize our reservation and staff was very rude and demeaning, talk to the hand with attitude. Rained for 3 days and no umbrellas in our room. Shuttle service did not want to take us to our room upon check in until I offered to drive. Could not reach Aloro to order a pizza to pick up since mail box full, when called concierge would not contact restaurant instead told up to keep calling Aloro directly. Concierge would not shuttle us to Caribbean Fish market next door. The facility is a RINO Ritz in name only. Will never return. Sad since surroundings are beautiful. On to St Croix and St Bartz.
Stayed 7 nights in Feb 2024

8/10 Good

Desara, Weymouth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet . Thinking that is a island resort i will loved if it has a little vibe some music at the pool. Allore restaurant was ok but not was i was expecting as a restaurant at ritz. The last day of our staying I couldn’t use the bathroom because was a water leak from the ceiling
Stayed 4 nights in Jan 2024

10/10 Excellent

Michele L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz-Carlton is an absolutely beautiful resort with impeccable service. We cannot wait to return!!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a fantastic resort. The dinner options inside the resort can be improved with better quality food.
Stayed 4 nights in Jan 2024

10/10 Excellent

BIOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful! Food was delicious Property and location A1
Stayed 1 night in Jan 2024

4/10 Poor

Ryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid ~1,500 per night for a room at the Ritz - a supposedly 5 star hotel. This is a 3 star hotel. The staff was friendly but the hotel itself is worn down and dirty. 5 star amenities are no where near this place. The food was of 3 star quality. Nothing about this place is 5 star. I’ve stayed in lux hotels all over the world this has been the worst. Based on this I wouldn’t stay at another Ritz…this hotel should lose its flag, be closed and revamped. If not don’t advertise as 5 star it’s 3 star at most. Again dirty, poor food, amenities are terrible, staff is nice but that it, they are slow u knowledgeable and not a lux experience. I never wrote reviews this is my first but need to share so other don’t waste their money. If I had paid 300/night I wouldn’t be upset, but 1,500 was a waste…..The Ritz corporate needs to visit this place….
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Nice But Maze of Stairs are Tough
Spa is adequate, bar is best on the island, Italian restaurant Alloro is excellent, continental breakfast is excellent but expensive. Service is good property is well care for. No elevators up to the rooms access is difficult if you are older or out of shape. Also getting around property is a maze of stairs and ramps, after 3 days I still did not know my way around. Stairs are needed to get to every part of the property.
Stayed 3 nights in Nov 2023

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Frank, Cranston

Stayed 3 nights in Nov 2023

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 6 nights in Oct 2023

10/10 Excellent

Ganesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing two nights stay at the Ocean Front room. The facilities at the Hotel is so good, we didn't find the need to go out. We enjoyed the Kayaking, Paddling, Indoor Pool, Private Beach. restaurants. Great Place to stay in St.Thomas. St.Thomas is very crowded and infrastructure is crumbling a lot, so place like Ritz Carlton has created a clean environment for visitors to enjoy the nice sun. Wish the price is little reasonable but given the outside environment, it's worth the ambience inside. I will try Ritz Carlton at some other places also as I have experienced very stay at St.Thomas
Stayed 2 nights in Nov 2023

6/10 Okay

Jacqueline

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located on the east side of the island. Quick access to the St John ferry. Beautiful view of St John from the pool / beach area. Great staff! Could use some evening entertainment. Very quiet on the resort after dinner.
Stayed 7 nights in Oct 2023

10/10 Excellent

Alexey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was Absolutely wonderful!!! From arrival to departure and everything in-between was like a fairy tale since we were celebrating our Honeymoon. The staff , the grounds and the food was of the highest quality and we enjoyed EVERYDAY. Will Definitely be returning. Thanks to all the staff for a wonderful experience
Stayed 4 nights in Oct 2023

6/10 Okay

Clarence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the location of the ritz-carlton, however we expected more services, more inclusive options, and definitely more food option. We would've loved to have a tours and excursion included with our stay as well. Overall or stay was great but these few thing would have definitely made it an Amazing trip.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rufus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Brencia

Stayed 4 nights in Sep 2023

10/10 Excellent

Thomas J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz was very accommodating and provided a lot of amenities. The staff was VERY friendly and helpful.
Stayed 4 nights in Sep 2023

10/10 Excellent

Moyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.... expensive but worth the price. We stayed for our honeymoon and everything was great from arrival to departure. We went mid September during the off season and loved that the resort wasnt overcrowded. Opt for the Club lounge the food and unlimited drinks are worth the extra money. The resort is beautiful and well maintained. The staff was beyond amazing!!!! Everyone was very pleasant and engaged, they really took time to get to know us and made sure our needs were met. One staff member even got us a honeymoon gift!!! A few ppl we want to highlight are Kimorah and Knoy at checkin; Jadisha, Jemar, Coronthia, Ruth and Shirley in the club lounge; Bellhops Bruce and Dani; Micheal at the front gate; Micah, Shawn and the water activities crew. Thank you all!!! We definitely plan to return.
Stayed 5 nights in Sep 2023

2/10 Terrible

John

Stayed 2 nights in Mar 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 4 nights in Sep 2023

10/10 Excellent

Latrease Thorpe, Brunswick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the property for our Mother Daughter trip! I would strongly recommend staying in a room with club access! Food and drinks included! Every staff member was friendly and went out of their way to accommodate us! I can’t wait to go back!
Stayed 4 nights in Sep 2023

10/10 Excellent

Daniela S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great location and it’s a beautiful place! The staff are amazing, we felt very comfortable around the property. Our room was exactly what we expected, good vibes by the pool/ beach area! We’re very happy with our stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Stephen John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Patricia

Stayed 5 nights in Aug 2023

6/10 Okay

Shantrece

Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not a normal ritz Carlton experience. You walk up to them they stare at you as in “what do you want” no robes in room and if you order them there is a 2hour wait. Ordered champagne and cake for my husband’s birthday they delivered the champagnes with no glasses the cake came 3 hours later (said it wasn’t ready yet) I would not come back to this hotel unfortunately. I’d spend my money elsewhere
Stayed 3 nights in Aug 2023

8/10 Good

Shandalear, Chesapeake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue that I had with the hotel Is the food. It was overpriced and overcooked.
Stayed 4 nights in Aug 2023

8/10 Good

Jamie, Rockingham

Liked: Cleanliness, staff & service
The property looks as if it will need a remodel in the near future. The bathroom was not fully cleaned from the previous guest. The steps and tile throughout the property was broken. Our room just never got super cool for us and we had to remove cover at night. The two beds in the hotel side are full beds NOT queen. It was way to small for my 6’7 partner. The adult pool was full of kids, I mentioned this to staff and was told there was nothing that could be done. The staff was amazing and always very helpful. I was a little disappointed in this being a Ritz Carlton. I saw very little difference in this than the average 4 star hotel chains…expected more.
Stayed 4 nights in Aug 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing first stay
First time at Ritz in St. Thomas. We stayed in club level. The staff, restaurants, room...amazing!!! Will definitely be back!
Stayed 4 nights in Aug 2023

4/10 Poor

Genette Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst stay I’ve ever had at a Ritz property. It started with our room not being ready and waiting over 2 hours for it. I had my spa appointment cancelled by them. We had our dinner reservation canceled by them. Zero explanation or compensation. There was never any staff anywhere. Drinks took 40 minutes. Food took an hour. Never cups for water. I was attacked by an iguana on my lounger and no staff helped even though it displaced me from my things, my food and my drinks and I was clearly afraid. They have stray kittens all over the property which climbed on me while I was trying to relax and even while I was in a $600 cabana they were getting my food and scratching at my clothing. One had an infected eye and it ate my daughters French fries and I told the staff and they did nothing. It was the least relaxing and least pampered trip I have ever taken. I would never come back here. While I was checking in someone was complaining about their stay and now I see why. I even went to check out and talk to someone and no one was around. The woman in front of me said she had been waiting for over 20 minutes and not one person had been at the desk. So I threw my keys on the desk and left to get my plane. Perfect end to a completely unremarkable trip. I’d love your CEO to call me. As one CEO to another I have plenty to say about customer service.
Stayed 5 nights in Jul 2023

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Help was outstanding!! Unbelievably friendly and willing to help in all ways!!
Stayed 3 nights in Aug 2023

2/10 Terrible

Timothy

Stayed 3 nights in Aug 2023

6/10 Okay

Harvinder

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Otis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, breathtaking views!
Stayed 3 nights in Jul 2023

8/10 Good

Wynee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The light did go out for several hours leaving no water service. But over all a great stay
Stayed 5 nights in Jul 2023

10/10 Excellent

James

Stayed 5 nights in Jul 2023

2/10 Terrible

Aric

Liked: Property conditions & facilities
Disliked: Staff & service
It was not a $1000 a night experience at all. I’ve stayed all over the Caribbean and this was sub par.
Stayed 4 nights in Jul 2023

10/10 Excellent

Bennett Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Best views in STT.
Stayed 4 nights in Jul 2023

10/10 Excellent

Enmanuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wendalyn our waitress from Alloro (the Italian restaurant) was AMAZING! We had her 3 times and all 3 times she went above and beyond to make our dinning experience a great one.
Stayed 11 nights in Jun 2023

6/10 Okay

Devetrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Kadiatou

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jul 2023

2/10 Terrible

Theresa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was over charged. I prepaid through Expedia and they charged me thousands more and made my bank account go negative, so I have disputed it. I will give a great review when this mistake is corrected.
Stayed 3 nights in Jul 2023

6/10 Okay

Michael, Brooklyn

Stayed 4 nights in Jul 2023

6/10 Okay

Jeffrey R

Traveled with family and small children
Not as good as other ritz locations I have stayed in the past. Our Room ac broke middle of the night. The beach not world class weedy and rocky. Be aware of extra hidden fees when your check out.
Stayed 8 nights in Jun 2023