Ratings based on 1,402 Verified Reviews

3.2 out of 5
62% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Terrible service, terrible hotel.

Posted Jun 25, 2017
Will ever stay at Winward again. Room not ready at check in. Had about 15 people waiting in the small lobby because the rooms were still being cleaned.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York State

Great location to await next days flight out.

Posted Jun 8, 2017
Location: Very close to the tourist and duty free shops and restaurants
Price at season end was very good but it does go way up in the main tourist season. I had a voucher included for breakfast which was very good and the voucher ample for a large meal. Absolutely no complaints!
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Close to downtown shopping area.

Posted Jun 7, 2017
Pros: The hotel restaurant food was good, and the staff was friendly.
Cons: The carpet has several stains, and the shear curtains were stain and the window door was full of prints and smudges. It made the room feel dirty.
Location: Not the nicest part of town, but walking distance to shopping and restaurants.
The hotel is conveniently located to walk to shopping and local restaurants. Felt it could be cleaner, our room rug had several stains, and was wet at times. Not sure if the wetness was from coming from the refrigerator or the air conditioner. The air conditioner kept the room at a nice temperature. Nice size pool and two level veranda to sit around. The staff was friendly. Right outside the hotel is the hub to take the Safari bus for $2 that will take you to most places around the Island. 10 minutes away from the airport. Enclosed gated space to park car rental. Someone on duty 24/7 at front door. You can have a water front view from your room, but if you looking to walk out of your hotel on to the beach, this hotel is not for you. You can walk along the water on the pier where the boats dock, but it is not beach area. Several beaches are near by way of a short drive, taxi or Safari bus. Pokémon stop spins and catches from your room. I have a bad back and found the bed comfortable to sleep on. Took the deal on Expedia for the breakfast include, so wouldn't have to search around for breakfast each morning. Received a $28 voucher for 2 people per a day, witch did not cover the cost of the entire breakfast, but most of it. In order to receive the free breakfast, you have to make sure it is on your printed itinerary and have it with you. Hot wire had it on their web site, but did not print out on itinerary, so I rebook with Expedia in order to receive breakfast voucher.
2 out of 5
Recommended
for Everyone
by A verified traveler from na

Ok for getting about but no good for beach holiday

Posted Jun 7, 2017
Located well for exploring but not for beach holiday. First room they put us in was horrible but we asked to be moved & got a better room. Breakfast was meant to be included but wasn't so eventually after going back to reception they allowed us 14 dollars a day each for breakfast so most days we had to pay extra. Breakfast was very slow being prepared & staff in food area weren't very with it. Lots of confusion. For a business trip would be great or for people who want to be out & about everyday. Great to be able to watch life & planes & sea planes. Sea just across road so room with a sea view would have provided lots of action.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana,USA

Posted Jun 6, 2017
WiFi was terrible. Chair not comfortable . No vent fan in bathroom. There was no coffee package in the room on arrival . A lamp without a bulb. Not enough light otherwise. Sleeping was comfortable. Nice hot shower.
1 out of 5
by A verified traveler

Bad Decision

Posted May 31, 2017
Pros: Not much
Cons: Everythinng.
Location: In a bad area. Good restaurants a few blocks away, but bad neighborhood in between. Close to ferries.
This is a older property, formerly a Holiday Inn or Marriott Courtyard. Very worn around the edges, bad neighborhood and noisy. We told front desk that our A/C was not working before we went to dinner. When we returned, they said it was repaired, but it was not. Great location as far as airport and ferries, but otherwise, not so much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, walk to ferry terminal

Posted May 31, 2017
Very convenient for taking a ferry to Tortola. Frenchtown restaurants are a short walk away. The rooms are outdated, although some have been renovated. Good swimming pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 24, 2017
Exellent hotel nice a very good closet to the supermark and the marina
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted May 23, 2017
Good location, nice ocean view and very comfortable.
2 out of 5
by A verified traveler

The bathroom was not clean

Posted May 19, 2017
Very disappointed. The tub and bathroom floor had long dark hair on it which really stood out against the white tub and white floor.