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Reviews of Two Sandals – A Boutique Hotel

3.5 out of 5
Two Sandals – A Boutique Hotel
6264 Estate Nazareth, St. Thomas

Reviews

8.8

Excellent

Rating 10 - Excellent. 270 out of 446 reviews" "
Rating 8 - Good. 114 out of 446 reviews" "
Rating 6 - Okay. 33 out of 446 reviews" "
Rating 4 - Poor. 18 out of 446 reviews" "
Rating 2 - Terrible. 11 out of 446 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY helpful and friendly Great communication
Stayed 1 night in Apr 2024
Response from SunRay on Apr 6, 2024
Thank you very much for your kind words about our accomodations and services. We appreciate having you as our guests.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Walkability is very important to me and is hard to find in St. Thomas outside of downtown areas. This property is an easy and safe walk to Red Hook or Secret Harbor (take the dirt rd behind the hotel). The staff is incredibly friendly and helpful.
Stayed 1 night in Mar 2024
Response from SunRay on Mar 29, 2024
Thank you for your kind words regarding your recent stay at Two Sandals Hotel. We appreciate your trust in us.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, close to everything, very well mamaged property. You can walk to shoping, dinning, harbor for pretty much all of the excursions. Sea world is 8 minutes drive. Very professionally managed. We forgot my jacket at the hotel, they sent it to the airport for us. Tjere are water and drinks in the fridge, water is only $1 a bottle, and soft drink is only $2. Breakfast is great, on the patio over looking the sea, great view. Above and beyond customer service. We will come back again. I rented a car during our stay, by the time we leave I added $10 gas only. We were out everyday on excursions and dinner, this just tells you how close everything is. Very convenient.

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a residential area, but quiet. The staff were so helpful and dedicated to making your stay comfortable.
Stayed 1 night in Mar 2024
Response from Ray on Mar 19, 2024
Thank you very much for your comments regarding your stay at Two Sandals Boutique Hotel. We appreciate having you as our guest. What’s important to you is a priority for us.

8/10 Good

Jose

Liked: Property conditions & facilities
Personal was incredible friendly attentive nice view the only thing need to change is no tv service and the access to the property is bad if you want to walk outside of the property is super dangerous only access is by cars need to change that
Stayed 4 nights in Mar 2024
Response from Hotel MGR on Mar 9, 2024
Thank you kindly for your response. We appreciate your comments and suggestions, and we’ll follow through to make necessary improvements where feasible.

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was wonderful
Response from Two Sandals Hodpitaloty Tean on Feb 19, 2024
Thank you very much for your positive comments regarding your stay with us at Two Sandals Hotel. It was our sincere pleasure to serve. We look forward to hosting you as our guest again in the near future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Two Sandals Hospitality Team on Feb 19, 2024
Thank you for your positive response to your recent stay at Two Sandals Hotel. We look forward to serving you again in the near future.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Two Sandals Service Ambassadors Team on Jan 28, 2024
Thank you for your kind response and positive review given for your recent stay at Two Sandals Boutique Hotel. It is always our pleasure to serve. We look forward to serving you soon again.

8/10 Good

robert

Stayed 1 night in Jan 2024
Response from Two Sandals Hospitality Team on Feb 19, 2024
Thank you for your positive response to your recent stay at Two Sandals Hotel. We look forward to serving you again in the near future.

10/10 Excellent

Jack

Stayed 1 night in Jan 2024
Response from Two Sandals Hospitality Team on Feb 19, 2024
Thank you for your positive response to your recent stay at Two Sandals Hotel. We look forward to serving you again in the near future.

10/10 Excellent

Laurie

Stayed 3 nights in Dec 2023
Response from Two Sandals Service Ambassadors Team on Jan 28, 2024
Thank you for your kind response and positive review given for your recent stay at Two Sandals Hotel. We look forward to serving you soon again.

10/10 Excellent

Corinne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Two Sandals Mgt. Team on Dec 12, 2023
Thank you kindly for your positive comments regarding our hotel and services. We look forward to serving you in the future.

4/10 Poor

DUNIA, Miami

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
La vista q dispone y el precio no es compatible con el area donde esta la propiedad, Yanet espectacular atencion, solo dormilos una noche y nos cambiamos de Hotel para mejorar nuestra estancia en St Thomas, gracias
Stayed 3 nights in Jul 2023
Response from Management on Aug 2, 2023
Gracias por su revisión de la propiedad. Lamentamos que solo se haya quedado una noche, pero agradecemos sus comentarios positivos sobre Yanet. Agradecemos sus comentarios y los revisaremos y mejoraremos cuando sea necesario. Gracias.

8/10 Good

Pablo

Stayed 1 night in Jul 2023
Response from SunRay Hospitality Ambassador on Sep 9, 2023
Hello Pablo. Thank you be much for sharing your review of the experience you had at the Two Hotel in July. We appreciate your feedback, and are continuously seeking ways to improve our services.

8/10 Good

Mary Beth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay
Stayed 1 night in Apr 2023
Response from SRey on Apr 16, 2023
Thank you kindly for your review of Two Sandals Boutique Hotel. We appreciate your choosing our facility during your time in St. Thomas. We appreciate your comments and look forward to serving you in the near future.Two Sandals Hospitality Ambassadors Team.

8/10 Good

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are extremely grateful for the last minute accommodations after a disaster with The Breeze. Property was clean, hostess very friendly, courteous and professional. The location is great for all kinds of activities. Walking distance to Red Hook Marina, local restaurants, ice cream, ferry to St John, etc. Short drive to Magens beach, Coki Beach and Sapphire beach. Highly recommend renting a car, cabs are pretty pricey, the charge by the person which is strange.
Response from SRey on Apr 1, 2023
Thank you very much for your comments regarding your recent stay at Two Sand as la Boutique Hotel. We appreciate your kind comments. It was our pleasure to serve.

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic chic Bed and Breakfast in Red Hook.
This is a small bnb with 7 rooms in a modern structure. Most rooms have a balcony and a pretty view of the harbor. It is a no frills comfortable stay. Good mattress and pillows, and good AC for sleeping. My one complaint is that the bed had no blanket, duvet or coverlet. Good sheets, and a decorative, small throw. By the time I realized there was no blanket the lady who runs things had gone for the day. There is no staff at night. The rooms all open up to a central living space and it has comfortable couches, tables at the terrace where breakfast is served and a nice bookshelf with lots of beach novels. The lady who runs things ( Jani) and her son are lovely and made us a simple but delicious breakfast. I do think the value is quite high for a bed and breakfast set up. Our bedroom, Hermosa, had a balcony, an en-suite bathroom and a queen bed. There is a small fridge with water and beer for purchase at a very reasonable cost. There is also a tv in room but we did not use. Overall a pleasant stay. You can walk to restaurants at the Red Hook marina, and the local bus ( safari) picks up nearby and will take you into Charlotte Amalie for 2$ a person. It's a pleasant way to see the island and contribute to the local economy. We recommend Hook'd nearby for a good meal and generous drinks.
Hermosa Queen room
View from Hermosa Balcony
Stayed 1 night in Mar 2023
Response from Srey on Apr 1, 2023
Thank you so much for your overview of The Two Sandals Boutique Hotel. We appreciate your comments and constructive suggestions concerning the bedding. Your comments are very much appreciated. Thank You,

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint place, friendly people, good location but just for sleeping. Bedroom needs blankets
Stayed 1 night in Mar 2023
Response from SRey on Apr 1, 2023
Thank you for your kind words regarding your stay at Two Sandals Boutique Hotel. We also appreciate your comments regarding the in-room amenities.We look forward to serving you soon again.

10/10 Excellent

Julie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the relaxed and homey atmosphere
Stayed 1 night in Mar 2023
Response from SRey on Apr 1, 2023
Thank you for you for you kind remarks regarding your stay at Two Sandals.

6/10 Okay

Haley

Liked: Staff & service
Disliked: Amenities
Convenient to Red Hook. Not impressed with the amenities. Had to pay for drinkable water, as they don’t recommend drinking the water there. Not a lot of bang for your buck.
Stayed 1 night in Mar 2023
Response from SRey on Mar 20, 2023
Hello Haley:Thanks for your comments regarding your stay at Two Sandals. We appreciate your comments, and we will make every effort to upgrade our amenities currently being offered. Thanks, and we hope that we can serve you again in the near future.

10/10 Excellent

Bonita

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the view and having our own balcony with a swing. Loved having breakfast every morning outside on the balcony. Liked the security and staff was awesome. The walk to the sops/restaurants was tricky some days. Steep hills, very busy road and one corner is kind of a party hangout at night. But that is solved by getting a taxi ride. Close to ferry to take you over to St. John’s.
Stayed 5 nights in Feb 2023
Response from Hospitality Ambassadors Team on Mar 5, 2023
Thank you very much for your positive response. Our Hospitality team is inspired by your positive words regarding our services. We appreciated having you as our guests and sincerely look forward to you spending your wedding anniversary with us next year, if not sooner. Thanks again for entrusting us with your vacation and honeymoon. Two Sandals Hospitality Ambassadors Team

6/10 Okay

Denise

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This should not be called a boutique hotel. There is nothing boutique about it . The pictures do not accurately represent the property. The hotel is set on a hill it has no property around it that you can access. There is a balcony with two high top tables on it that overlook the busy road. There is one main common room with a desk for the office where you check in and the guest rooms are all off that one main room. There is no staff at the hotel at night . The rooms are very basic they have a bed and table or two no dressers or closets, one or two lamps and not all the rooms have a TV . The view from the rooms overlooks a busy road with power lines a school and a small sewage station occasionally you get a terrible small from it. There is a small view of the water on one side. I was extremely disappointed and felt like the pictures on their website were misleading and overpriced for what you really get .
Stayed 1 night in Feb 2023
Response from Two Sandals Hospitality Ambassadors Team on Mar 5, 2023
Thank you for your comments. We appreciate your feedback and are determined to continue making improvements where needed. Thanks.

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with a pretty view. It is also near a noisy water plant. The owner has put noise canceling machines in every room so that helps. The road to town is somewhat dangerous (no crosswalk and no sidewalks in parts) but is is close to town if you can handle that and a very, very steep driveway.
Stayed 5 nights in Feb 2023
Response from Hospitality Ambassadors Team on Mar 5, 2023
Thank you for your comments. We sincerely appreciate your feedback.

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property known as Two Sandals is sometimes advertised as a boutique hotel, but in reality, it doesn't quite live up to that label. Although the property was clean and well-maintained, the hotel room itself was minimally furnished with older and somewhat worn-out pieces, with some even showing signs of disrepair. While the breakfast provided was adequate, it wasn't quite on par with what one might expect from a more upscale establishment, and in fact, comparable or even better offerings can be found at budget hotel chains. On a positive note, the staff members, all of whom were female, were friendly and accommodating. However, when it came to local knowledge, they were somewhat lacking, and were not able to offer much in the way of advice or information about the surrounding area.
Stayed 4 nights in Feb 2023
Response from Rey on Feb 18, 2023
Hello Michael Thank you for your comments regarding your stay at our hotel. We appreciate your comments regarding our accommodations, and will do our best to make upgrades to improve our product and service. Regards, S. Rey

10/10 Excellent

Connie

Stayed 1 night in Feb 2023
Response from SRey on Mar 20, 2023
Thank You for your kind words and ratings concerning your stay at Two Sandals. We look forward to serving you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from SRey on Mar 20, 2023
Thank You for your kind words and ratings concerning your stay at Two Sandals. We look forward to serving you again soon.

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from SunRay on Feb 9, 2023
Thank you for positive response regarding your stay at Two Sandals Boutique Hotel. We appreciate your feedback, and certainly look forward to seeing you again in the near future.

2/10 Terrible

anne

Disliked: Staff & service, property conditions & facilities, room comfort
STAY AWAY
No one at check in couple there previously had been waiting over a half hour. finally someone showed them to their room. Upon return I said I needed to check in - he took me to THEIR room. Then called his boss who was on phone and told me my room and passcode to get in. It didn't work. He then had his guy there try saying the code OUT LOUD at least 10 times as he tried. After 20+ minutes of this ridiculousness and also being told to attempt entry to an occupied room (person in room not pleased) I called the ritz to get picked up to get a decent room and service. The taxi from the Ritz came before the promised "5 more minutes" from guy on the phone, that he wanted me to wait. The place wasn't even nice enough to warrant putting up with this or waiting. TERRIBLE
Stayed 1 night in Jan 2023
Response from Rey on Jan 30, 2023
We are extremely sorry that we had an issue with our door code system for that room that day. We do appreciate your feedback. Thanks

10/10 Excellent

Don

Stayed 1 night in Jan 2023
Response from SRey on Mar 20, 2023
Thank You for your kind words and ratings concerning your stay at Two Sandals. We look forward to serving you again soon.

2/10 Terrible

Juan

Stayed 4 nights in Jan 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Close to Redhook
Nice location if you want to be near Redhook or Secret Harbour. Best to have a car to get around. Breakfast was great. Staff is very nice.
Stayed 2 nights in Jan 2023
Response from Rey on Jan 30, 2023
Thank you do much for your kind comments regarding your stay. We look forward to serving you soon in the near future.

8/10 Good

Napier

Stayed 4 nights in Jan 2023

8/10 Good

sinmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Just OK - not the experience we were led to expect
Rather sparse accommodations. Lighting especially seemed poor. LOUD party outside our door in the common room made sleep impossible.
Stayed 1 night in Jan 2023
Response from Rey on Jan 30, 2023
Greeting Peter. Thanks for your comments. We take your comments very seriously, and appreciate your sharing them with us. We certainly aim to give excellent service. We hope that we have an opportunity to serve you again. Thank you

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made this property was not only the amenities and views but the kindness and attentiveness of the staff in securing the reservation and helping with everything. This was so critical as I was stranded at the airport late at night due to a cancelled flight and no help from the airlines! Cannot say enough about how wonderful they are!
Stayed 1 night in Dec 2022
Response from Rey on Jan 30, 2023
Thank you for your kind words regarding your stay Victoria. It is Truly our pleasure to serve. Thank you for choosing Two Sandals Hotel for your accomodations. We certainly hope that we’ll have the pleasure to serve you again in the near future. Regards, Sam

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
I spent one night here after a late evening flight cancellation. The owner was awaiting my arrival and check-in was seamless. It's a quaint hotel -- almost bed and breakfast style. The staff were kind and accommodating. The bathrooms are modern and had all the basic amenities. The room and common spaces were clean and comfortable with nice sitting areas, reading materials, and an amazing view. There aren't any amenities, and the hotel is not in walking distance to anything, but the owner was helpful in making recommendations for reliable taxi service. It's the perfect place to rest and unwind after long days at the beach or in the city. It's a hidden gem tucked away on a hill. I would definitely stay here again.
Response from Rey on Jan 30, 2023
Thank you very much Jay for your kind words regarding your experience at Two Sandals hotel. We truly appreciate your comments, and we thank you for choosing Two Sandals Hotel for your accommodations while in St. Thomas. We hope that we’ll have the pleasure of serving you soon again in the near future. Regards, Sam

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Sam on Nov 16, 2022
Thank you kindly for your words of commendations regarding your stay at Two Sandals Hotel. We appreciate and value you as our special guest, and look forward to seeing you soon again. From your Two Sandals Team. “What’s important to you, is a priority for us”

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and good location
Very quiet place with a great view of Red Hook Bay. I was greeted by the housekeeper who was awesome - she also made breakfast, which was a excellent! It was unstaffed most of the time, but the manager Sam was available by mobile to address questions and issues. Easy walk into Red Hook - a big plus not having to take a taxi everywhere.
Stayed 1 night in Nov 2022
Response from Sam on Nov 16, 2022
Thank you kindly for your words of commendations regarding your stay at Two Sandals Hotel. We will be sure to let Digna, our Breakfast/Housekeeper know of your commendation. We appreciate you, and look forward to seeing you soon again. From your Two Sandals Team. “What’s important to you, is a priority for us”

10/10 Excellent

Astrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the ferry to St. John and the beautiful secret harbor
Stayed 1 night in Sep 2022

8/10 Good

Luvena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen was a wonderful host. Breakfast was great. The property was really nice. Not sure if this has been mentioned before, but the room we stayed in was right next to the bathroom with NO PARTITION! Not even a curtain. This was probably one of the worst parts of my trip. I’m just not into handling my business with someone else in the room, because it’s literally that close. If I ever stayed again, I would speak to her about having a room with a door/wall separating the room from the bathroom. It’s kind of a big deal.
Stayed 4 nights in Aug 2022

10/10 Excellent

Sumedha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, lovely host. Get the malibu room that comes with a porch and swing overlooking the pier. Cant go wrong with your stay here. Parking included
Stayed 3 nights in Jul 2022

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two Sandals has a very calming vibe. It is located within walking distance of a beach, many restaurants, shopping, and the ferry. The breakfast was delicious and it was served on the deck overlooking a wonderful view of the sea. The entire house was very clean and well decorated. The host was awesome and very helpful with everything we needed. I would strongly recommend this B&B.
Stayed 5 nights in Jul 2022

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Sandals Hospitality
When we arrived, the unit was initially difficult to find, but the welcome agent stayed in contact with me by text message/cell until we arrived inside on the premises! That was very, very helpful! The unit was very clean and presentable, well-stocked, and just shy of a coffeemaker, unless we totally missed it! We stayed the night and next day, breakfast was spectacular, a hot homemade breakfast, ready at the time we requested the night before! The water pressure in the shower was a bit low and difficult for washing out shampoo for the girls with thicker, full hair. The location of the unit near Red Hook worked out perfectly for us since we were taking the Big Red Barge next day. I was very happy to have a large bucket of ice in the refrigerator on my arrival as I requested!
Stayed 1 night in Jun 2022

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So comfortable. Close to beach. Private. Clean. Perfect spot to vacation.
Stayed 1 night in Jun 2022

8/10 Good

Sewpersaud

Traveled with family
Liked: Cleanliness, staff & service
The views were excellent Breakfast was good. The smelly seaweed was not Pleasant.
Stayed 6 nights in Jun 2022

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two Sandals is a wonderful B&B, with delicious cooked breakfast each morning overlooking the boats in the harbor. Rooms have great air conditioners, so your room can be kept very cool on the hottest of days. It is quiet and serene, but a short walk to the shops and restaurants of Red Hook, or the beach at Secret Harbor where there is good snorkeling. Helen is a top notch proprietress, and extremely accommodating. Her communication with us from the time I made reservations, until the time we left was outstanding. If we ever return to St. Thomas, this would be my first choice all around for accomodations.
Stayed 2 nights in May 2022

10/10 Excellent

Glenn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners welcomed us and made the entire experience quite enjoyable! Accommodations were Great!
Stayed 1 night in May 2022

10/10 Excellent

Louis

Stayed 1 night in Apr 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2022

6/10 Okay

Humberto

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022