Ratings based on 1,497 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from houston
very nice hotelPosted Sep 17, 2017
Pros: everything except didn't know dinning room was only open for breakfast
Cons: right now they are remodeling due to Irma
Location: great loc. right down town close to everything
hotel old but nice staff was very friendly was there only there before Irma hit the Island hotel with stood impact very well. they had 2 generators so we had power though out except for a few hours every other day while they refueled. A lot of the staff stayed and helped out the whole time we were there until we left on ship.
by A verified traveler
DisappointedPosted Aug 23, 2017
Pros: See above
Cons: See above. Get more pleasant, service oriented people working there.
The hotel staff was not very friendly or accommodating. They behaved as though requests made were a bother to them. No one answered the phone at the front desk on multiple occasions. I was disappointed with the amenities with the exception of the swimming pool. Trash was overflowing in public receptacles for long periods of time right at the elevator entrance. Only 1 floor had ice in the ice maker which was at the opposite end of the complex, two floors below my floor. Stores/services were not open or not opened at the posted hours or available for very limited time periods. My room was freezing and there were no instructions for how to regulate the temperature. I finally figured out that there was a remote control for the cooling/heating unit. The only positive thing I can say is that I could walk across the street to catch the ferry to my final destination.
for Everyoneby A verified traveler from Antilles
It is very centrally located, good fotPosted Aug 23, 2017
Pros: Location, service, cleanliness
Cons: Need some night time entertainment for the guest
Location: shopping, restaurants, ferry service
it was very good. the staff friendly and helpful. Nice for walking, The ferry service is nearby for visiting other islands.
by A verified traveler
RenovationPosted Aug 23, 2017
Could use renovations. A lot of things can be replaced. This hotel is in a great location and could double their guest if it were up to date.
for Everyoneby A verified traveler from Virginia
Good hotelPosted Aug 22, 2017
Right in the middle of town. Everything no more than 30 mins away.
for Everyoneby A verified traveler from south carolina
Posted Aug 21, 2017
Fantastic! Everyone was nice quiet and polite. Service was great . Check in was extremely polite and timely.
for Couplesby A verified traveler from Ooltewah, TN
First time to the USVIPosted Aug 15, 2017
Location: Close to shopping
The room was clean and everyone was nice. The only negative was the parking. Not enough spaces available.
for Everyoneby A verified traveler from St. Thomas
Very decent hotel near the ferry port and airport.Posted Aug 11, 2017
Not a bad place to stay for a night or two. Very close to everything and the staff is very friendly and accommodating!
for Everyoneby A verified traveler
Posted Aug 8, 2017
Removal all dirty carpets and cleaning maids rude cannot read or speak eaglish. Need wash and dryer room renvation. Big need for updated amenities. Ex microwaves.
by A verified traveler from miami fl
Posted Aug 7, 2017
Old beat up hotel. Smelled dirty. Loud at night. Not in a good neighborhood.