Outdoor pool
Check availability

Reviews of Residence Inn Houston Sugar Land/Stafford

3 out of 5
Residence Inn Houston Sugar Land/Stafford
12703 Southwest Fwy, Stafford, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 178 reviews" "
Rating 8 - Good. 59 out of 178 reviews" "
Rating 6 - Okay. 18 out of 178 reviews" "
Rating 4 - Poor. 5 out of 178 reviews" "
Rating 2 - Terrible. 8 out of 178 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Demetra

Liked: Staff & service, property conditions & facilities
I didn’t like that the toilet wasn’t flushing. We checked in on Saturday and reported the issue. We were told that the problem was corrected which wasn’t true.
Stayed 2 nights in Sep 2023
Response from Lourdes on Sep 5, 2023
Hello Demetra, I am sorry the issue wasn't resolved to your satisfaction. Our goal is always to get it fix right away and make it right for you. We have added 2,000 pts to your Marriott account for the inconvenience.

8/10 Good

Sarath

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Older but decent property.
Stayed 1 night in May 2023
Response from Michelle on Jun 2, 2023
Hello Sarath!Thank you very much for your feedback! We hope we can see you again when you visit Sugar Land area.Have a great day.

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no bad
Staff was very friendly. Room was nice. Breakfast had a good selection. Hallway was a little dirty. Carpets could use a good cleaning and trash was left in the hall the whole weekend we were there.
Stayed 3 nights in Feb 2023
Response from Michelle P on Apr 23, 2023
Thank you for your feedback, Nikki!We are glad you have enjoyed your stay.

8/10 Good

eric

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel room was nice but checking in was not. I stood outside for about 15 to 20 mins calling and ringing the doorbell to get inside and check in.
Stayed 1 night in Feb 2023

8/10 Good

Gloria

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low, Small Toilets that need an Upgrade
The only complaint I have is that the toilets are so small & sit very low. Ive stayed here 4 different times in the last 6 months & every room has the same small, low toilet. Please upgrade them to the higher button push toilets. Other than that, I qlwqys enjoy my stay.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Wonderful Staff
This was my friends & I second time staying here this year. The staff is very friendly. The only issues i had is that we saw roaches in the kitchen this last time & there was no pan available. I'll stay here again because of the wonderful staff.
Stayed 2 nights in Dec 2022

2/10 Terrible

Geetha

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

pam

Stayed 2 nights in Aug 2022

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
8+ stars it is not
Flash back to 1996, you're 10 years old, taking a trip across the country with your parents. (4 hours away) They decide to spend a little extra for a night at the Residence, the pool is huge, your parents are in their own room, and it even has a fridge. Life is good. Fast forward to this weekend.... We easily find a place to park behind the Harley dealership, my bride and children stay in the vehicle so I can check us in after making reservations online. There is a police officer in the parking lot taking a report from someone, sounded like a theft issue from what I could hear. Get inside and there is a solo employee on the phone, looks up, but does not acknowledge me as a customer. She was dealing with a government employee looking for a discount. She leaves for a minute to go and fetch the manager from her smoke break, and I quickly realize why the lobby smells like a casino. Now they are both on the phone, still not acknowledging that I exist in front of them. Finally get some room keys, pull out the beat up mattress for the kiddos and check out the rest. Mold on the windowsills, some weird deformity in the middle of the main mirror, and a bathroom door that clears the toilet by a couple inches. I am about 6ft tall and was eye level with the shower head and bumped my arms on the ceiling when trying to use the RV sized shower. Pool is tiny, trash cans were full. We regret not staying somewhere else, but there aren't many options with bedrooms.
Stayed 2 nights in Jul 2022

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022

8/10 Good

Nicole

Traveled with family
Liked: Staff & service, room comfort
Stay was great. All the personal was very nice. Only problem I had was with the smell. The hall smelled like urine.
Stayed 1 night in May 2022

10/10 Excellent

Steve

Stayed 2 nights in May 2022

10/10 Excellent

SIGIFREDO, HUMBLE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

SIGIFREDO, HUMBLE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service 👏 👍 👌
Stayed 2 nights in Apr 2022

4/10 Poor

Nishanth

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not pleasant stay
The room was not at all dusted properly. With having severe dust allergies, couldn't sleep the whole night. Food was just ok.
Stayed 1 night in Jan 2022
Response from Laura on Feb 26, 2022
Not Pleasant Stay. I am so sorry for the issues you had while staying at our hotel. I have spoken with the housekeeping department to make sure that this is remedied in the future. Laura

10/10 Excellent

Ronda

Stayed 2 nights in Dec 2021
Response from Laura on Feb 26, 2022
Thank you so much for your kind survey. Laura General Manager

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very comfortable.
Stayed 1 night in Dec 2021
Response from Laura on Feb 26, 2022
Thank you so much for your kind survey. We truly appreciate you taking time to do so. Laura General Manager

8/10 Good

Vivianna

Stayed 1 night in Sep 2021

4/10 Poor

Wayne

Stayed 5 nights in Aug 2021

2/10 Terrible

Mayuri

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2021

8/10 Good

Nkiruka

Traveled with family
Liked: Property conditions & facilities, room comfort
Overall, I had a good 8-day stay. The room was to be cleaned after 7 days due to Covid restrictions. However, my request to have it cleaned after the 6th-day was granted. The rooms, kitchen, and bathrooms were clean. The toilet bowl rim was black and that put me off. I would still stay here again.
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet place
Stayed 2 nights in Jul 2021

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed My Getaway From Home
I had a great time there, the customer service was excellent and the room was clean and the bedrooms were very nice and the room was spacious enough to entertain guest . I will definitely be back.
Stayed 1 night in Apr 2021

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Ok for the price
The property was very clean the room was comfortable. The only thing we encountered was there was absolutely no ice available when we arrived and we had to go to the store to get some. We stayed here because we went to a concert at the pub fountains across the highway.
Stayed 1 night in Apr 2021

10/10 Excellent

Mark

Stayed 1 night in Apr 2021

4/10 Poor

Porsha

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Parking was difficult at night due to a full lot. We had to park in the hotel lot next door
Stayed 1 night in Mar 2021

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Ivis

Stayed 1 night in Feb 2021

8/10 Good

Jason

Stayed 6 nights in Jan 2021

6/10 Okay

Anuja Sinha

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Jan 2021

8/10 Good

Latoya

Traveled with family
Liked: Staff & service, room comfort
Purpose served
Affordable pricing and close to family that we (myself and husband) were visiting. Front desk was nice though no wow factor when you enter. The halls and room were a bit drab and dated. The room was ok with normal wear and tear. Bed was semi-comfortable. The kitchenette was a nice and practical feature. It had all the amenities we needed, just needs a little updating. Also, the toilet was very low to the ground. We didn’t explore the entire hotel. I did use the treadmill in the very small fitness room and had to use my own antibacterial wipes to wipe down equipment and no towels were readily available. Overall, the stay was pleasant given the on-going pandemic. No unfortunate events but unsure if we would stay here again.
Stayed 2 nights in Jan 2021

10/10 Excellent

Roxanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Megan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
Hotel is in very poor condition. Strong smell of animal urine in room. Not up to standard for Marriott.
Stayed 2 nights in Dec 2020

10/10 Excellent

Kimberly, Houston TX

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place even better for the price. Easy quick check in easy quick check out. Due to COVID I would suggest plastic silverware etc be made an option for guests. Overall nothing negative to see everything was great.
Stayed 1 night in Dec 2020

8/10 Good

Carla

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Carla

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay always
My stay is always pleasant. Very quiet atmosphere The staff is very professional
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For only one night
Exceptional service. It's like my second home. It has all the amenities that's needed.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020

4/10 Poor

Nancy, Chicago

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Due to COVID nothing was available and this wasn’t told to us during booking or checking in. No discount due to this either. Other visitors were rude and staff helped but didn’t believe what was told to them. Love residence inn, which is why we stayed but NEVER staying here again!
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some coffee stains left on counter that I had to clean up. Everything else was fine
Stayed 1 night in Aug 2020

10/10 Excellent

lasonya

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s very quiet and clean. It was a little different because you had to clean your own room due to Covid-19.
Stayed 2 nights in Aug 2020
Response from GM on Aug 10, 2020
Hello, Thank you for sharing your feedback regarding your recent experience at our property. We are happy to hear you enjoyed our quiet and clean rooms.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2020