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Rating 10 - Excellent. 518 out of 1000 reviews" "
10 - Excellent
518
Rating 8 - Good. 373 out of 1000 reviews" "
8 - Good
373
Rating 6 - Okay. 70 out of 1000 reviews" "
6 - Okay
70
Rating 4 - Poor. 31 out of 1000 reviews" "
4 - Poor
31
Rating 2 - Terrible. 8 out of 1000 reviews" "
2 - Terrible
8
9.0/10
Cleanliness
9.2/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Karl
Traveled with partner
Apr 12, 2024
Liked: Cleanliness, amenities
bed a bi lumpy but overall value for money very good
Karl
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on Apr 15, 2024
Thanks for the review and feedback, Karl.All the best,David
Would use again breakfast was nice with options for cooked or cereal very relaxing atmosphere rooms nice and clean
Russell
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Russell, thanks for taking the time to review our hotel! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, David - Hotel Operations Manager.
The staff were very welcoming.. only slight glitch was we couldn't get the heating to work in our room but it wasnt any bother really as we were lovely and cosy under the duvet!!
Fiona
Stayed 1 night in Mar 2024
Response from HOM on Mar 18, 2024
Wow, 5-stars! Thanks so much, Fiona. We're glad you got a warm welcome from the team! We hope to welcome you back and All the best, David - Hotel Operations Manager.
6/10 Okay
Minchul
Mar 17, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Minchul
Stayed 1 night in Mar 2024
Response from HOM on Mar 19, 2024
Hi Minchul, thanks for the rating. We hope to welcome to back and All the best, David - Hotel Operations Manager.
6/10 Okay
David
Business traveler
Feb 19, 2024
Disliked: Cleanliness
Average holiday inn express. Noisy, the building was tired, room not all that clean, cracked tiles in the bathroom. Breakfast Just what you expect from this chain. Overcooked bacon, tasteless scrambled egg, orange juice from a machine. Dreary.
David
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 20, 2024
Thanks for the review and feedback, David.We appreciate you taking the time to do so.We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. It's unfortunate to read that you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best,David
10/10 Excellent
Matt
Feb 16, 2024
Matt
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Mar 22, 2024
Thanks for your top marks, Matt.See you soon.Best wishes, David
For what we paid for this hotel including breakfast was excellent value. It is a budget hotel that offers comfortable and clean accommodation. Staff were welcoming and very hard working. Bed was extremely comfortable. Will stay again.
Pamela
Stayed 3 nights in Dec 2023
Response from HOM on Dec 19, 2023
Thanks for the 10/10 rating, Pamela. We appreciate the feedback and All the best, David - Hotel Operations Manager.
Hotel is quite run down. The room had so many dirty marks up the walls it looked like a football team had done a full years worth of training sessions in there. The tv remote was absolutely vile. Sheets looked dirty and the bathroom had mould growing in various places and cracked tiles. Ventilation fan didn’t work. Black mould also growing around the window. Carpet had some dodgy looking stains. Felt dirty staying in there. The staff though were friendly and the breakfast was good. Overall run down room and massively overpriced for what it is. Put me off ever staying at one of these companies hotels ever again and would advise no one to stay there.
Adam
Stayed 1 night in Jul 2023
Response from HOM on Dec 8, 2023
Adam, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, David - Hotel Operations Manager.
8/10 Good
Carley
Dec 1, 2023
Carley
Stayed 1 night in Nov 2023
Response from HOM on Dec 8, 2023
Carley, thanks for the amazing rating. We hope to see you again and All the best, David - Hotel Operations Manager.
Very pleasant stay in a comfortable bed. Staff were very polie and accommodating. Breakfast was excellent. One tiny little winge, no sockets near the mirrors formy partner to use her hair straighteners.
John
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 1, 2023
John, thanks for the amazing review.We hope your next stay is just around the corner.All the best, David -
6/10 Okay
Bobby
Nov 28, 2023
Bobby
Stayed 1 night in Nov 2023
Response from HOM on Dec 19, 2023
Hi Bobby, thanks for the rating. We hope to see you again and All the best, David - Hotel Operations Manager.
Very comfortable and good value for money. Very clean and good breakfast. The only thing we didn’t like was the poor lighting in the bedroom making it difficult to read
christine
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Dec 1, 2023
Thanks for your kind words, Christine!All the best, David -
Staff were great, its just looking a bit tired... But its right next to motorway (far enough away to be quiet though)... S cannot complain, theres a Pub opposite and a McDonalds for Breakfast...
Calum
Stayed 1 night in Oct 2023
Response from HOM on Oct 23, 2023
Calum, thanks for your review of our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.
Omar, thanks for the amazing rating. We hope to welcome you back and All the best, - Hotel Operations Manager.
10/10 Excellent
Abigail
Oct 11, 2023
Abigail
Stayed 1 night in Oct 2023
Response from HOM on Oct 13, 2023
Thanks for the perfect rating, Abigail. We hope to welcome you back and All the best, - Hotel Operations Manager.
8/10 Good
Carol
Traveled with family
Oct 1, 2023
Liked: Cleanliness, staff & service
Staff pleasant and efficient and property generally good. Tidy and clean but only good for short stays as very little hanging space and no drawer space.
Carol
Stayed 2 nights in Sep 2023
Response from HOM on Oct 2, 2023
Carol, thanks for the amazing rating. We're thrilled to hear you had a pleasant stay. We hope to welcome you back and All the best, - Hotel Operations Manager.
10/10 Excellent
Joan
Sep 30, 2023
Joan
Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Joan. We hope to welcome you back and All the best, - Hotel Operations Manager.
10/10 Excellent
Joan
Sep 30, 2023
Joan
Stayed 1 night in Sep 2023
Response from HOM on Oct 2, 2023
Thanks for the perfect rating, Joan. We hope to welcome you back and All the best, - Hotel Operations Manager.
Very pleasant stay and efficient and friendly staff.
We had room 109 and the smoking area outside entrance was a problem as we had to keep our window closed due to smoke drifting in. Please consider re-siting the smoking area, maybe to the side of the building.
Clive
Stayed 1 night in Sep 2023
Response from HOM on Sep 25, 2023
Clive, thanks for your feedback. We're thrilled to hear you had a pleasant stay. We appreciate you bringing your feedback to our attention. All the best, - Hotel Operations Manager.
6/10 Okay
Sarah
Business traveler
Sep 20, 2023
Liked: Staff & service
Sarah
Stayed 1 night in Sep 2023
Response from HOM on Sep 22, 2023
Sarah, thanks for your feedback. Please feel free to drop us a message so we can know any improvements to make. All the best, - Hotel Operations Manager.
Hotel was great location, staff were amazing , breakfast was lovely, only downside was the lack of air con, the room was far too warm for summer
michelle
Stayed 1 night in Sep 2023
Response from HOM on Sep 15, 2023
michelle, thanks for taking the time to leave a review. We highly appreciate the perfect rating and we hope to see you soon. All the best, Hotel Operations Manager.
6/10 Okay
Hayley
Sep 12, 2023
Hayley
Stayed 1 night in Sep 2023
Response from HOM on Sep 13, 2023
Hayley, thanks for the amazing rating. We hope to see you again and All the best, Emma - Hotel Operations Manager.
10/10 Excellent
Graeme
Sep 11, 2023
Graeme
Stayed 1 night in Sep 2023
Response from HOM on Sep 13, 2023
Graeme, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.
Very very hot room, hard uncomfortable bed and very poor breakfast. We opened our window to try to get some air, but the smell of the neighboring McDonald's was overpowering.
Jason
Stayed 1 night in Sep 2023
Response from HOM on Sep 12, 2023
Jason, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Emma - Hotel Operations Manager.
This is what I would term as a very good basic motel , highly recommend if you want something with no frills at a reasonable price.
Paul
Stayed 3 nights in Sep 2023
Response from HOM on Sep 11, 2023
Paul, thanks for your review of our hotel. Thank you for the positive feedback and recommendation. We hope to welcome you back soon and All the best, Emma - Hotel Operations Manager.
John, thanks for your feedback. We highly appreciate the perfect rating and hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.
Hi, thanks for reviewing your recent stay. Knowing you had a great stay brings a smile to our faces! We hope to welcome you back and All the best, Emma - Hotel Operations Manager.
10/10 Excellent
Robert
Aug 22, 2023
Robert
Stayed 1 night in Aug 2023
Response from HOM on Sep 12, 2023
Wow, 5-stars! Thanks so much, Robert. We hope to see you soon and All the best, Emma - Hotel Operations Manager.
10/10 Excellent
George
Traveled with family
Aug 20, 2023
Excellent staff ,friendly attentive and professional saturday staff on my arrival 19/08 were brilliant
George
Stayed 1 night in Aug 2023
Response from HOM on Aug 21, 2023
George, thanks for the amazing rating. We're committed to delivering a great experience to our guests and are happy to see you were impressed by the service you received. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.
Lovely warm and friendly staff. Very dog friendly.
Staff are brilliant made our stay very enjoyable.
Jon
Stayed 2 nights in Aug 2023
Response from HOM on Aug 17, 2023
Jon, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.
Great comfortable stay for a stop over after a busy day at Alton towers.
Comfy beds, quiet room with drink and snacks available at reception for the kids to take to the room.
Also coffee to go which was very good.
Great breakfast to fill up on ready for another day.
Claire
Stayed 1 night in Aug 2023
Response from HOM on Aug 15, 2023
Claire, thanks for reviewing your recent stay. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Emma - Hotel Operations Manager.
Fan on in the room so nice and cool on arrival. comfy bed
Clean room nice toiletries
TV remote not in working order but quickly resolved by reception staff
Enjoyed the breakfast all in all very good value for money
David
Stayed 1 night in Aug 2023
Response from HOM on Aug 14, 2023
David, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.
6/10 Okay
Rebecca, Southampton
Traveled with partner
Aug 12, 2023
Liked: Staff & service
Good breakfast, room smelt of pets. Check in was good.
Rebecca
Stayed 1 night in Aug 2023
Response from HOM on Aug 14, 2023
Rebecca, thanks for reviewing your recent stay. We hope to welcome you back and All the best, Emma - Hotel Operations Manager.
8/10 Good
Amit
Traveled with family and small children, Traveled with family