Ratings based on 380 Verified Reviews

3.4 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Ok for the price but wouldn't pay more.

Posted Apr 3, 2017
Pros: Room was a decent size
Cons: Very noisy within the hotel. Staff really need to keep a close eye on rowdy groups.
Location: Pretty central
Stayed in the hotel on Saturday night. Room was ok for what we paid but I was very worried the bath was going drop as it creaked terribly while I was in the shower and you could see it coming away at the sealant. Bathroom was infested with silver fish too. Our room was next to a very noisy group who thankfully went out at 11pm but there was no policing of noise or music. Room doors slamming at all hours, made the bed shake on several occasions. Our room was very warm too but as we were at the front of the hotel, there was too much noise outside to sleep with the window open. Ok for what we paid but I'm glad we didn't pay any more.
Comment from Hotel Management
Apr 7, 2017 by Patrick Fitzgerald, Hotel Management
Hello Amy, Many thanks for posting your recent review. I'm sorry to hear you were disturbed by some noisy neighbours. Your comments have been noted, and I will address these issues with the relevant departments. Kind regards, Patrick Fitzgerald.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jamaica

Cozy Hotel

Posted Mar 21, 2017
This hotel was clean and comfortable. The staff was welcoming and professional. The room was cosy and offered a good level of comfort. The gym was also comfortable; it goes from 0700 hrs to 2030 hrs during the week. The in-house bar opens until very late. The hotel is located in the Stoke City Centre and is close to a large Sainsbury's. There is adequate parking but you will pay £5 per day once your booking is not made directly with the hotel. Overall, this was a good hotel experience in Stoke.
Comment from Hotel Management
Mar 21, 2017 by Patrick Fitzgerald., Hotel Management
Hello Carl, Many thanks for taking the time to post a review following your recent stay here. The team will be very encouraged by your kind comments, and will look forward to welcoming you again on a future visit to Stoke. Best regards, Patrick Fitzgerald.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant

Posted Mar 5, 2017
Clean comfortable . Thoroughly impressed. Staff very friendly and helpful.
Comment from Hotel Management
Mar 5, 2017 by Patrick Fitzgerald, Hotel Management
Good morning Dawn, The team will be delighted to hear that you had such an enjoyable visit, and will hope to see you again soon. Kind regards, Patrick Fitzgerald.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, central in Hanley, thin bedroom walls

Posted Jan 23, 2017
Pros: Lovely, quirky room, clean, a huge bathroom. I really liked the layout. It felt unique - not like standard modern hotels where everything is the same
Cons: Slightly too soft a mattress for my liking. Very noisy drunk couple next door to me, but not sure the hotel can do much about that!
Location: Central in Hanley
Thin bedroom walls! I stayed on a Sat night - the couple next to me got back blisteringly drunk at 1.30am and lost their room key, spent ages arguing in corridor, then finally got into room and proceeded to fall over and take ages stumbling to bed. this wasn't the hotel's fault, but it was a real drag. My room, however, was lovely. Quirkily laid out because I think its an older building converted, but I loved the character of it. A huge bathroom. Mattress a bit soft for my liking. Warm cosy, windows that open, all in all for the money this was an amazing stay.
Comment from Hotel Management
Jan 23, 2017 by Patrick Fitzgerald, Hotel Management
Hello, Many thanks for posting a review following your recent stay with us. The team will be delighted to hear you enjoyed your visit. We are sorry to hear the guests in the bedroom next to yours didn't show more consideration, in view of the late hour. We do hope to welcome you again when next in town. Kind regards, Patrick Fitzgerald.
4 out of 5
by A verified traveler

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Hello, Many thanks for submitting your review. We hope to see you again soon. Regards, Patrick Fitzgerald.
4 out of 5
Recommended
for Everyone
by A verified traveler from Weston Super Mare

Very good Value and great leisure facilities

Posted Jan 9, 2017
Pros: Price, Location and Facilities
Location: Near Local shops and large Tesco Extra We stayed here as only 600 yards from wedding we attended at Hanley Town Hall
Exceptional Value, great leisure facilities far better than the Virgin Active centre I used to belong to. Hot Sauna, Steam Room and Jacuzzi that worked. Free easy parking, Free Wi-Fi. Breakfast also good value which properly catered for Gluten Free
Comment from Hotel Management
Jan 9, 2017 by Patrick Fitzgerald, Hotel Management
Good morning Reg, Many thanks for posting such a great review following your recent stay. The team will be delighted to hear that you enjoyed your visit, and had time to use our leisure facilities. We hope to see you again when next in town. Kind regards, Patrick Fitzgerald.
5 out of 5
by Miss Sheila

Lovely receptionist very helpfull staff,

Posted Dec 29, 2016 on Hotels
we stayed here previously for 80th birthday - great we stayed here this Christmas so that we could visit family relations in various parts of the city, and had a wonderfull stay. Thank you !
Comment from Hotel Management
Jan 8, 2017 by General Manager, Hotel Management
Hello Sheila, Many thanks for your kind comments. The team will be delighted to hear you had such an enjoyable visit. Hope you have a Happy New Year. Best regards, Patrick Fitzgerald.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the theatre

Posted Dec 26, 2016
Pros: Friendly staff, comfortable beds
Cons: Decor could maybe do with updating
Location: Ideal location to the city centre, theatre and bars nearby along with shopping centre.
This is my second stay here and it is in an ideal location for the theatre. The beds are comfortable and rooms clean. the staff are always very friendly and welcoming and I would stay here again on my next theatre visit!!
Comment from Hotel Management
Dec 30, 2016 by Patrick Fitzgerald., Hotel Management
Good morning, Many thanks for your great review. The team will be delighted to hear you had such a good stay, and will look forward to your next visit. In the meantime, have a Happy New Year. Kind regards, Patrick Fitzgerald.
5 out of 5
by Adrian

Posted Dec 23, 2016 on Hotels
Fantastic staff all round perfect rooms lovely clean and warm
Comment from Hotel Management
Dec 25, 2016 by General Manager, Hotel Management
Good morning Adrian, Many thanks for your great review. Have a Happy Christmas, and a peaceful New Year. Kind regards, Patrick Fitzgerald.
5 out of 5
by A verified traveler

Convenient and clean

Posted Nov 27, 2016 on Hotels
Friendly and helpful staff great pool and fitness facilities decor a little dated but clean and comfortable rooms
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Good morning, Many thanks for posting a review following your recent stay. Your kind comments are much appreciated, and will encourage the team here to continue going the extra mile. We hope to see you again soon. Best regards, Patrick Fitzgerald.