Ratings based on 75 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
82% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from UK

Well priced but small rooms

Posted Nov 2, 2015
Pros: Well priced, staff were lovely
Lovely staff, breakfast wasn't included sadly but it was quite cheap. Small rooms and weak shower, great location.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

ok for the area.

Posted Oct 19, 2015 on Hotels
Many reviews state its an old hotel and needs updating but its good for the area its situated in. Its not going to be the Ritz. Parking available but only a few spaces so I had to use pay & display outside. Unfortunately this is 24hr so i had to get up at 630am to put more money in. Also many reviews state the TV's do not work...mine didn't so after reading a book I finally went to bed. When I turned off the lights the TV came on?! So the TV is wired into the wall and operated by a light switch. Staff don't mention this.
1 out of 5
Recommended
for Getaway With Friends
by Sarah from Northampton

Outdated, overpriced and near a loud pub

Posted Sep 5, 2015 on Hotels
Noisy pub/bar across road , my room was at back of hotel, could clearly hear karaoke at 6pm, went out for dinner & returned at 11pm loud music from bar til after 1am. R'ption area & lounge very nice but new carpets needed in the guest area, carpet on guest room stairs are threadbare. Windows need update to double or even triple glazed because of noise. Room 123 felt stuffy & could not open the window. Basic hair dryer & cheap white desk in room, ironing board had a huge burn hole & one of the bedside wall lamps didn't work. Clean b'room, shower temperature good but not powerful, had to re-wash hair not all the conditioner had come out. Bed comfortable, sheets clean. Connecting wall to next room VERY thin, heard next door talking until well past 1am. Next morning decided to breakfast downstairs but BIG mistake. Staff friendly, lack of care with whoever made cooked breakfast. Ordered coffee, bacon, scrambled eggs, sausages and tomato. Got overcooked dried out bacon, sausages that were overcooked the cheapest blandest sausages ever, a tomato that hadn't been grilled, bad instant coffee, reasonable scrambled eggs. Wished had gone to Morrison's for breakfast. Got ready but was bothered by maid at 10am asking if room needed cleaning. Asked her to come back after 11:30am, if someone isn't checking out that day you should leave room cleaning until the afternoon, give guest time to have a lie-in. Following day no sign of maid up until check-out at 10:30am. Wouldn't stay here again.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

i would say 2/3 star.

Posted Aug 15, 2015 on Hotels
excellent but could not get tv working dispite calling staff to rectify fault and when u are on your own this is very important.
4 out of 5
Recommended
for Everyone
by A verified traveler from BIRMINGHAM

Good Location

Posted Aug 10, 2015
Pros: Clean and friendly, with a very good breakfast
Friendly staff, good location to the potteries and out areas including Trentham Gardens.
3 out of 5
by A verified traveler

Stadthotel mit Straßenlärm.

Posted Jul 28, 2015
Pros: Der Service war stets zuvorkommend und sehr freundlich.
Zimmer klein, dunkel, bei der Dusche funktionierte nur das Heißwasser (zu heiß und damit nicht benutzbar) Das Tauschzimmer, ein Raucherzimmer (in einem Nichtraucherhotel!!). Das 3. Zimmer war ok.
4 out of 5
Recommended
for Couples
by Gregory

Posted Jul 19, 2015 on Hotels
Hotel perfectly acceptable for price. Friendly staff. Excellent breakfast.
1 out of 5
Recommended
for Couples
by paul from Stoke on Trent

Poor

Posted Jul 17, 2015 on Hotels
Definitely not a 3* this is a 1*
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 10, 2015 on Hotels
Not bad, car park not big enough for many cars. Bathroom fan very noisy and no suction. Average stay for a cheap hotel.
1 out of 5
Recommended
for Business Travelers
by M smythe from Daventry

Not very nice to stay

Posted Jul 9, 2015 on Hotels
The hotel is dated and needs renovation all over.