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Mercure London Staines-upon-Thames Hotel

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In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing

Overview of Mercure London Staines-upon-Thames Hotel

UNESCO Sustainable Property

Mercure London Staines-upon-Thames Hotel

3 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet friendly
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationRunnymede6 min drive
  • Popular LocationThorpe Park7 min drive
  • Popular LocationVirginia Water7 min drive
  • AirportLondon (LHR-Heathrow)17 min drive

Choose dates to view prices

About this area

Staines

Located in Staines, Mercure London Staines-upon-Thames Hotel is near the airport and on the riverwalk. Frogmore House and Brooklands Museum are cultural highlights, and some of the area's notable landmarks include Hampton Court Palace and Hampton Court. Thorpe Park and Legoland are not to be missed.
Popular Location

What's nearby

  • Runnymede - 6 min drive
  • Guards Polo Club - 7 min drive
  • Thorpe Park - 7 min drive
  • Virginia Water - 7 min drive
  • Wentworth Golf Club - 9 min drive

Getting around

  • Staines Station - 9 min walk
  • Hatton Cross Underground Station - 9 min drive
  • Heathrow Airport (LHR) - 17 min drive

Restaurants

  • Riverside Restaurant — 1 min walk
  • Lounge Bar — 1 min walk
  • Turtle Bay — 3 min walk
  • Sushi Nara — 3 min walk
  • Harvester — 4 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Eco-friendly hotel with restaurant and bars/lounges
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and self parking. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and a meeting room are onsite. All 88 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find coffee makers and free bottled water.
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 5.00 per day)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 7.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • Chinese
  • Croatian
  • Czech
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Hungarian
  • Italian
  • Lithuanian
  • Norwegian
  • Polish
  • Portuguese
  • Slovak
  • Spanish
  • Swedish

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Shower/tub combination

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per day
1 per room

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 7.00 per person (approximately)
  • Self parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

3.7
Good
Rating 5 - Excellent. 96 out of 413 reviews
5 - Excellent 23%
Rating 4 - Good. 180 out of 413 reviews
4 - Good 44%
Rating 3 - Okay. 81 out of 413 reviews
3 - Okay 20%
Rating 2 - Poor. 32 out of 413 reviews
2 - Poor 8%
Rating 1 - Terrible. 24 out of 413 reviews
1 - Terrible 6%

3.9/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in May 2021

4/5 Good

Business traveler
Liked: Staff & service, room comfort
A pleasant stay
Car park right next to hotel (£5 overnight charge) which is well-located next to the river (nice evening walks on the doorstep). Friendly and efficient check-in, COVID rules well-observed. Evening meal and breakfast available to order; food and drink is collected from reception and taken back to your room to eat. No alcohol served at present. Decent sized room with big comfy bed, TV, desk, table, chairs, tea & coffee making facilities, en-suite bathroom with bath and shower. Free Wi-Fi throughout the hotel. Reasonably-priced overall and a pleasant stay :)
Stayed 1 night in Mar 2021

1/5 Terrible

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Old
Run down in due of either an upgrade or a very deep clean.
Stayed 1 night in Mar 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms
Nice stay again but room was small this time and had to pay for parking which adds up as I’ve stayed quite often recently
Stayed 2 nights in Jan 2021