Ratings based on 128 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler
Posted Sep 13, 2015
Issues with bill organization. Had paid all room service bills in full but they asked me to pay then again at checkout so I had to provide the recipts I saved (thankfully). Turned out to be staff mistake, they forgot to add stuff to the bill at the time and had to pay the diffrence. Very unorganized.
for Everyoneby A verified traveler from Berlin
Prima Hotel direkt an der ThemsePosted Aug 24, 2015
+ leckeres Frühstück + Restaurantterrasse direkt an der Themse + nettes Empfangspersonal + Busbahnhof (Flughafenzubringer Heathrow) und Einkaufszentrum sehr nah - kleines Bad - Kühlschrank nicht in allen Zimmern vorhanden - etwas in die Jahre gekommen
for Everyoneby A verified traveler from Uk
Good setting hotel by the riverPosted Jul 18, 2015
Pros: Ideally suited for catching early flight from Heathrow.
Cons: Clearer explanation of where to park in car park as coaches sometimes park and can block you in!!
Location: Good with town centre and restaurants nearby.
We were only there overnight and left before breakfast but enjoyed an early evening drink overlooking the river as well as a coffee late evening.
for Couplesby Shalini
Loved it!Posted Jul 7, 2015 on Hotels
It was an amazing stay! The room was perfect with a balcony overlooking the Thames which was a wonderful surprise. The shower pressure was incredible making you never wanting to leave. Staines town centre was a short walk as was Staines train station with a quick journey into London. I would definitely stay again! Didn't eat here but the room service menu looked impressive!
for Couplesby kristi from San Francisco
Middle of the RoadPosted Jul 4, 2015 on Hotels
Pros: Nice river view. Good food. Clean room. Reasonable price. Airport bus (#441, 4Euros) 2 minute walk (1 hr ride.) Cons: Old building that needs some major remodel. Definitely feel worried walking down the halls. Paint is dirty, etc.
for Couplesby A verified traveler
Enjoyable stayPosted Jun 3, 2015 on Hotels
Great location on the banks of the Thames. Pleasant staff at check-in. Comfortable bed.Nice room overlooking the river. Good selection at breakfast. Some noise from Heathrow but not overbearing. Station not too far and plenty of trains into London. Handy if going to Twickenham which is 15mins by train. Would stay here again.
for Couplesby A verified traveler
averagePosted Jun 2, 2015 on Hotels
too hot in the room, beds lumpy and pillows flat. witnessed staff mix up booking for our friends which could have been avoided with common sense.(one booking was made for 1 and the other for 2)
for Everyoneby A verified traveler from Falkirk, UK
Nice location on riverPosted May 4, 2015
Has attracted some sniffy reviews, but these are unfair. Perfectly fine for what it is. Staff were very helpful, we were travelling with a 5 month old baby and the cot we had asked for was all set out ready. Breakfast buffet had good range but cooked food had sat there for a while - very chewy bacon! Location is good, 5 mins walk from bus station and 10-15 mins from train station then 35-50 minutes into Waterloo. (If arriving from Heathrow T5 don't bother with a taxi - apparently £30- as no 71 bus goes straight to bus station just over the road in 15 mins/every 30 mins/£3ish). Try get a room with a river view as this is lovely and quiet, the other side is a dual carriageway. Can go to Windsor for the day eg. on bus 35 mins. Could use as a base for a holiday exploring Thames valley and London, but probably not as a cheap option for a London break as with train costs (£12.50 rtn) it wouldn't save you much.
for Familiesby Mark from Whitstable
review of Mercure Staines.Posted Apr 13, 2015 on Hotels
We always enjoy staying the the Mercure, the breakfast is really good and the evening meal is quite select (if a little on the pricey side). The staff are very friendly and helpful and we won't hesitate to return.
for Business Travelersby A verified traveler
Posted Jan 21, 2015 on Hotels