Ratings based on 49 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Overall, a decent experience

Posted Oct 28, 2016
Pros: Brilliant location Amazing food Outstanding customer service
Cons: Wifi was an issue Better cleanliness of rooms
Location: A brilliant market nearby Right on top of the beach
The first room we were given was much smaller than any of the pictures advertised and the inside door was broken. The cleanliness wasn't great as there was splattered bug remains on the walls and the floors looked like they hadn't been cleaned. We were then upgraded to a better room. This one was much better, the floors were cleaner and it was more of the size we had expected. With that being said, there was a sewage smell coming from the bathroom that didn't leave. We paid 12 euros for WiFi for 3 nights but this stopped working within 24 hours and there was no real reason why. We were given a refund of our money for the WiFi. The swimming pools were cold. The food was amazing and there was a lot to offer. Ideally located right on top of the beach and there's a short market nearby. We went towards the end of the season so the majority of places were cold but would still recommend. The spa service was really good; just let down by the lack of heated swimming pools or hot tub or anything like. The overall state of the hotel is nice but if you look closely, you can see the wear and tear and how it needs updating.
5 out of 5
Recommended
for Couples
by A verified traveler

Would Return.

Posted Sep 16, 2016 on Ebookers
Pros: Cleanliness, Private Pool
Location: Hotel is situated right on edge of resort 2 mins to first restaurants and bars, resort is for couples and elder people would not recommend for young.
We stayed in a Private Pool room which was great, very relaxing, the private refers to the pool being for your use only not that it is not overlooked, the only downside to this is that you lose the sun on your terrace between 1 and 2 in the afternoon. Sunbeds could be found around the garden areas at any time of day but if you want one by the pool you would have to be there early. The hotel was kept exceptionally clean, we even saw the cleaners scrubbing the walkways around the grounds, all the staff we encountered were very friendly and engaging, we only ate breakfast at the hotel but there was more than enough for anyone individual tastes. Nice hotel and would return.
Comment from Hotel Management
Oct 24, 2016 by Blue Sea , Hotel Management
Gentili clienti, Vi ringraziamo per i vostri commenti e per il tempo dedicato per fornire a noi le informazioni riguardanti il vostro soggiorno. È un piacere sapere che vi è piaciuto il soggiorno presso la nostra struttura. Siamo certi che passeremo a tutti i vostri commenti. Nell'attesa di accogliervi nuovamente nel nostro hotel in un vicino futuro porgiamo Distinti saluti Servizio clienti
5 out of 5
Recommended
for Everyone
by A verified traveler from worthing, UK

Lovely staff, excellent food

Posted Sep 13, 2016
Really friendly, helpful staff. The buffet restaurant food is excellent. We were expecting to sit around the main pool as on any other holiday but the layout means the few sun loungers are taken early. Most loungers are scattered around on the grass around the complex and second pool. Different layout but still lovely. Close to bars & restaurants, shops. The beach on the other side of a small road. The spa was ok but have been to better & cheaper. Overall we had a superb holiday. Would return happily
Comment from Hotel Management
Sep 17, 2016 by Blue Sea , Hotel Management
Dear guests, We greatly appreciate your feedback and the time taken to review our hotel. We feel more than proud to read that you will happily return in our hotel. This is the best motivation and reward for us to continue and improve our efforts. Looking forward with great pleasure to welcome you again. Yours faithfully Sentido Blue Sea Beach Team
5 out of 5
Recommended
for Everyone
by A verified traveler from solihull

beautiful grounds right on the beach

Posted Sep 10, 2016
Pros: everything
Cons: nothing
Location: bus stop outside busses cheap clean air con take you basically everywhere hersonissos is 10 mins away agios nicolaos 30 stalis village on doorstep
stunning grounds lovely clean rooms lovely beach great food and staff village on doorstep great tavernas its got it all
4 out of 5
by A verified traveler from Reading

Quiet getaway and lovely staff

Posted Sep 5, 2016 on Hotels
We came here for some sun and peace and quiet with our 8 month old, and reserved one of the suites with a private pool which was a godsend, allowing us to let him sleep while we relaxed in the sun and took a dip. The food was good, some repetition but what I expect from an all inclusive of this level and the staff were great, there were very taken by oour son and spoiled him with attention! Evening entertainment wasn't great, but the bars and restaurants of Stalis are 50m away and was a very peaceful town - Malia it certainly is not! Couple of good restaurants near by but nothing ground breaking but we had a fantastic time. Premium branded spirits weren't in the all inclusive which was a shame, and some of the afternoon snack foods werent.
4 out of 5
Recommended
for Everyone
by A verified traveler

the service at the beach

Posted Aug 23, 2016
Pros: clean
Cons: staff attention
i was disappointed that the service at the beach stops between 12.30-15.30 at the restaurant they said that the cafe machine was out of order when i asked for espresso.
5 out of 5
Recommended
for Everyone
by A verified traveler from Skopje, Macedonia

Bungalow sea view

Posted Aug 4, 2016
Very nice hotel in front of the beach. Reserve bungalow sea view: you will see and hear only the sea.
Comment from Hotel Management
by Sentido Blue Sea Beach Team , Hotel Management
Dear guest, Thank you for choosing us for your stay in Crete and your precious time in sharing your experience with us. It’s a pleasure to know that our Bungalow sea front and our landscape were to your liking, We sincerely hope to have the opportunity to welcome you once again in our hotel. Yours faithfully Sentido Blue Sea Beach Team
4 out of 5
by A verified traveler

Great family vacation with family

Posted Jul 26, 2016 on Hotels
Overall the hotel was nice and all the facilities were great. Very family oriented. Good was great and location was excellent. The only thing I didn't liked was that we had to pay for Internet in our room.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Dear guest, Thank you for taking the time to share your feedback, following your recent stay with us. It has been a pleasure to host you in our premises and we very delighted that you enjoyed your time with us. We do indeed take on board your comments with regards to the price of our WiFi that we offer complimentary Internet access for our guests, open 24 hours per day at the public areas. Look forward with great pleasure to welcoming in the near future. Yours faithfully
2 out of 5
by A verified traveler from Norfolk, VA

It was great until we we discovered BED BUGS.

Posted Jun 27, 2016
Pros: Staff, food, pool, drinks, and location.
Cons: Room cleanliness and customer service.
Location: Great location, right in front of the beach, bars and shopping down the strip and sight seeing.
We had all inclusive, price wasn't bad. Staff was great, food was delicious, drinks were good...but after a two night stay my friend and I had to go to see a doctor because we were covered in bug bites. Turns out they were bed bug bites and we had to sanitize everything we had. Embarrassed, disgusted, and disappointed at the staff for saying it was only mosquito bites.
Comment from Hotel Management
by Customer service, Hotel Management
Dear guest, Thank you for choosing us for your stay in Crete and your precious time in sharing your experience with us. It’s a pleasure to know that our Bungalow sea front and our landscape were to your liking, We sincerely hope to have the opportunity to welcome you once again in our hotel. Yours faithfully
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Nice hotel close to the beach

Posted May 20, 2016
Location is one of the best at that beach and the facilities are keep in excellent shape.