Ratings based on 192 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
Not on a level with other Courtyards.Posted Aug 31, 2015
After waiting 10'minites in line to check in, I was interrupted 4 times by phone calls that the attendant took rather than wait on me. She was unable up articulate which entrance (layout is very confusing) I needed to take to get to my room. She also said breakfast was included, but I learned (with no money in my pocket) that it was not. Not even coffee's provided. Room was comfortable but smelled like smoke.
Comment from Hotel Management
Sep 3, 2015 by Robert R., Hotel Management
Thank you for taking the time to share your recent experience at the Courtyard Norwalk with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our guest experiences. I would also like to apologize for your room smelling like smoke. We will certainly look into this matter. We hope to serve you again whenever your travels bring you back to the Norwalk Courtyard. With Warmest Regards, Robert R. Hotel Ambassador
for Everyoneby A verified traveler
Slept like a babyPosted Aug 17, 2015
Everything was comfortable and clean. The staff was so friendly. Highly recommend this hotel.
for Everyoneby A verified traveler from Pennsylvania
all we neededPosted Aug 11, 2015
Pros: Everything we needed at an affordable rate.
Cons: Thin walls, we could hear the child in next room crying late at night.
Location: Great location, so close to Westport where we were visiting family.
Convenient location to highway and surrounding towns, great bed with good linens and great pillows. Room was updated, comfortable and very clean. Staff efficient and friendly. We looking for a reasonable, clean room with a good bed and found it. Will stay here again when we return to the area.
for Everyoneby A verified traveler from norwalk ct
Nice hotel is located atPosted Jul 6, 2015
Everything is good for me to do with my family in the hotel
for Familiesby Christine from new jersey
Posted Jul 6, 2015 on Hotels
had a wonderful experience. will stay again
for Familiesby Diane
Posted Jun 29, 2015 on Hotels
for Couplesby A verified traveler from Florida
Very Nice Hotel overall...staff Outstanding!Posted Jun 23, 2015
Pros: Very comfortable, clean, staff superb! Parking ok.
Cons: The meal situation could be improved...provide some in hotel breakfast like Hampton Inn
Location: Not easy to get out of parking lot onto busy street...just the East Coast!
The overall hotel and facilities were great. But Located on a very busy street. Had a small eating bar with limited menu for all meals and bit pricey. No free breakfast like Hampton Inn. Dunkin Donuts within walking distance for breakfast.....no other restaurants near by.
for Everyoneby A verified traveler
Posted Jun 6, 2015
We stayed one night, used the pool and cafe and found the staff to be friendly.
for Everyoneby A verified traveler from V
StaffPosted May 30, 2015
Very nice three day weekend! Nice pool and the staff was soooo pleasant that i was impress! Bristo restaurant very nice and clean
for Couplesby A verified traveler
Posted May 30, 2015 on Hotels