评分基于 1,015 条真实点评
3.8 客房清洁度
4.0 服务和员工
3.9 客房舒适度
3.5 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2022年12月12日
Nice hotel for those planning to spend a couple of days in the area for business. It's on the other side of downtown across the turnpike but the area is pretty walkable so no issue there. The hotel itself has all the amenities you'd want. Very pleasant stay, all in all.
酒店管理层的评论
2022年12月12日，回复：酒店管理层 GM
Dear Roman,Thank you for your thoughtful review. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to achieve this goal. We look forward to your return!Best,Chris CostabileGeneral Manager
用户：真实旅客 来自：philadelphia
发布日期：2022年12月11日
the reason they would not accommodate me as a hilton honors member is because i booked through expedia. i even had to pay an additional $25 per room to arrive before 4 pm and even though i am a hilton honors member i was not offered free breakfast or parking. i would not book thru expedia again for a hilton property.
酒店管理层的评论
2022年12月12日，回复：酒店管理层 GM
Dear mary,Bookings through third-party sites typically offer discounts but with that savings comes less flexibility. This lack of flexibility typically affects policies like cancellation, the ability to change your stay dates, and the ability to qualify for reward points. I am sorry this was not effectively communicated during the booking process. We hope that you enjoyed your stay with us and hope to welcome you again.Sincerely,Chris CostabileGeneral Manager
用户：真实旅客
Personal Downtime
发布日期：2022年12月11日 发布在：HotelsPersonal time away from home to allow my wife and her bestie from Europe ‘girl-time’. I had time for all day sports, drinks and guy junk food without regrets.😊
酒店管理层的评论
2022年12月11日，回复：酒店管理层 GM
Dear Patrick,We are humbled you chose to spend your downtime with us; thank you! I am delighted to hear our accommodations and amenities made for the perfect stay! We enjoyed having you as our guest and hope you will think of us for future travel needs. Best,Chris CostabileGeneral Manager
用户：真实旅客
发布日期：2022年12月11日
Great location to NYC
酒店管理层的评论
2022年12月11日，回复：酒店管理层 GM
Dear Sheri,Thank you for being our guest and for your time in writing a review. We are delighted to know our location was perfect for your travel plans. We appreciate your patronage and hope to welcome you again soon.Best,Chris CostabileGeneral Manager
用户：真实旅客
发布日期：2022年12月10日
用户：真实旅客
Loved every minute!
发布日期：2022年12月10日 发布在：HotelsMy stay was amazing. The staff were exceptionally friendly and hospitable. The room was very clean well kept. Could have used a microwave though. Overall the price and comfort was superb. Their restaurant had great prices and I ate the best grilled chicken sandwich of my life.
酒店管理层的评论
2022年12月11日，回复：酒店管理层 GM
Dear Jaden,Thank you for this wonderful review! It's great to hear that you enjoyed our friendly service and meticulous accommodations. Your positive feedback serves as an encouragement to our associates, who truly enjoy focusing on every detail of your stay. We hope you will think of us should your travels bring you back to the area.Best,Chris CostabileGeneral Manager
用户：真实旅客
发布日期：2022年12月10日
Everything is great
酒店管理层的评论
2022年12月11日，回复：酒店管理层 GM
Dear Nino,Thank you for choosing us! We are happy to hear you enjoyed your stay! Your review is greatly appreciated, and we can’t wait to host you again.Best,Chris CostabileGeneral Manager
用户：真实旅客
Pretty good
发布日期：2022年12月10日 发布在：HotelsOverall good stay. The room was great! Very comfortable bed, great pillows, nice shower pressure. Room was a good sized. Nice bar and lobby area. They were nice enough to let us check in early, which was fantastic. The only bummer was there was no lunch and zero offerings. The little store was locked because “she was on break” and no one offered to let me in to grab a drink and some crackers or something. Ordered Uber Eats and it was there in 45 mins. The staff was not friendly. No smiles from any of them. Having higher customer service expectations could bring this hotel up from average to outstanding. Would I stay again? Yep, close to train station and descent price.
酒店管理层的评论
2022年12月11日，回复：酒店管理层 GM
Dear Donna,We absolutely agree with you; exceptional customer service makes a difference in the stay. While our team members are known to provide remarkable hospitality, I am disheartened to read that this was not your impression; please forgive us. I am happy every other aspect of your stay was excellent and thrilled to know we may have another opportunity to show you we care about you and every aspect of your stay. Thank you again; we hope you will visit again soon.Best,Chris CostabileGeneral Manager
用户：真实旅客
发布日期：2022年12月10日 发布在：Hotels
Staff was very friendly upon arrival and departure. we had dinner which was very good and wait staff was attentive. Would definitely stay at this Hilton again when in town.
酒店管理层的评论
2022年12月11日，回复：酒店管理层 GM
Dear Nancy,Thank you for your review of our hotel and associates. I’m thrilled to hear that our staff’s excellence in service made for a great experience. Our team truly enjoys going above and beyond for our guests, and I sincerely appreciate your recognition of their efforts. I look forward to sharing your kind words and hope we will see you again soon.Best,Chris CostabileGeneral Manager
用户：真实旅客
发布日期：2022年12月9日
Hotel was nice. My only complaint was being charged for 2 days of overnight parking when I was there an event. They even had signs stating free parking!!
酒店管理层的评论
2022年12月10日，回复：酒店管理层 GM
Dear Jacob,Thank you for being our guest and for your time reviewing our hotel. I am delighted to hear you enjoyed your stay with us. I apologize for any confusion regarding our parking fees. We offer self-parking for 25/night or valet at 32/Night. We appreciate your patronage and hope you will think of us should your travels bring you back to the area.Best,Chris CostabileGeneral Manager
