Clean Hotel - Horrible Guest Experience
Posted Jan 3, 2017 on Hotels
The hotel is updated and clean. If only, I could stop at the previous statement. As I walk down the hall, after checking in to my room, the first thing I hear is, what sounds like a pornographic film being shot; the couple is so loud...After about 20min, this wakes up a baby next to my room; as the screaming baby continues to yell, the baby's father asks the screaming couple to calm down; which, you can imagine, did not go over well and an argument ensued. 20MIN of this and not a single person from management in the hotel appears. This was my attempt to get a good nights sleep; didn't happen.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for your review. I am so very sorry to hear about the situation you encountered during your stay. Our team has since met to discuss ways to better handle similar disturbances. I truly appreciate your honesty -- we hope you will give us another chance in the future!