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Reviews of Old Town Residence

3.5 out of 5
Old Town Residence
Jilska 4, 4, Prague, PRG

Reviews

7.2

Good

Rating 10 - Excellent. 46 out of 231 reviews" "
Rating 8 - Good. 90 out of 231 reviews" "
Rating 6 - Okay. 55 out of 231 reviews" "
Rating 4 - Poor. 28 out of 231 reviews" "
Rating 2 - Terrible. 12 out of 231 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
It was what I paid for. Clean, tidy, big enough for 4 easily probably more even though it was just me staying there. I would recommend to anyone who is looking to do the tourist thing instead of sitting around the apartment all day as there is so much to do and see in Prague
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent city centre location. 2min walk to the square. No air-conditioning or air circulation. Very uncomfortable with the 32°C heat. Windows opened but not practical due to lack of privacy and noise from basketball court. We made aware we would arrive for check-in in at 1100. We were then told the apartment will not be ready until 1500 so we returned at 1330 and was told it was ready. Communication could be better - staff could have emailed us to inform when the apartment would be ready. Overall, was a good experience.
Stayed 3 nights in Jun 2019

6/10 Okay

TravelingDude, City of Angeles, US

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property and check in office are over a mile from each other. If you book this place like I did while In Old Town Square and then walk to the location listed on Orbitz, you will then realize you now have to walk more than a mile To get the keys and return to the place. That was annoying. The apartment I was in had two heaters but only one worked. The unit was right across the entrance on the first floor so I could hear everyone speaking loudly coming and going and the main door slamming. Aside from that, the location is great. You get what you pay for as these unit are usually cheaper than the rest.
Stayed 1 night in Mar 2019

8/10 Good

David

Excellent location but loud.
Was really good location and close to everything. Was very loud late at night which made it impossible to sleep. Need earplugs.
Stayed 1 night in Sep 2018

8/10 Good

Martin

Liked: Cleanliness, room comfort
roomy apartment but needs holder for shower head
It is awkward that you have to go to a different location to pick up keys and checkin. We had no water for first few days but the morning after we rang in the problem we had a plumber out who resolved the situation. Great location and apartment was fine. Pity they did not have a shower holder as had to hold the shower head to wash. Apartment was good and roomy

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Apartment changed at last minute to somewhere less central than I booked which was a pain. A bit tatty. Laminate flooring coming adrift in places. Some lights didn't work. The promised "soaking tub" had no plug so I couldn't use it and the shower didn't work properly. Had all the faculties of an apartment - kettle, fridge, cooker, even a nice coffee machine but no tea or coffee provided and nowhere I could find to buy any. No toiletries except a small bar of soap. Was supposed to be a no smoking building but definitely smelled smoky both stale in the room and fresh in the corridors. Landing lights were on timers so was dark and a bit scary at night. I had to fumble around until I found the switch. Also full of noisy youngsters so not the most restful experience. Maybe my expectations were a bit high. On the plus side, the bed was comfy and the taxi pick up went well.
Stayed 2 nights in Nov 2017

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Paul, Aldershot

Liked: Staff & service, room comfort
Long weekend in Prague
Stayed in a one bedroom Old Town Apartment on Jilska. The location is excellent in the Old Town and you can easily walk to many of the attractions or travel by tram (200m away). The apartment is very large and there are 7 single beds, all in space up a tight spiral staircase. 2 beds in an open plan area and 5 in the bedroom. The apartment is a little tired decoration wise and not spotlessly clean, but would be ideal for groups travelling together and represents excellent value for money. The beds and pillows are very comfortable. Didn't make use of the kitchen /dining/lounge area, as we spent little time in the apartment other than sleeping. Would recommended as a great base to see Prague.
Stayed 3 nights in Oct 2017

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

4/10 Poor

Nery, Miami, FL

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not for Families
My father and I stayed at this hotel, but we were not aware that it is mostly reserved by large groups to celebrate bachelor parties. The check-in is at a different location, so we didn't have much interaction with the staff. Luckily, I reserved in advance a private pickup at the train station, so Antonio (our driver) was very helpful, and he took us to the location to check in and then to the apartment. He also alert us that the apartments are mostly reserved by groups to celebrate bachelor parties. Unfortunately, we didn't feel safe, and the groups do not get multiple keys to the apartment, so one night there was someone knocking very hard the main door at 2am, and it was very loud, so we couldn't sleep much. We wouldn't recommend this hotel for families, but I guess it is ok for young people since it is very central and near to all the bars. Unfortunately, we didn't have a nice experience here. The apartment is comfortable but it gets very hot and loud as well. There are signs that no noise is allow after 10pm, but since there is not staff or front desk at the apartments then people do not follow this rule much.
Stayed 2 nights in Jun 2017

2/10 Terrible

Muneer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience!
The apartment i booked wasn't available anymore when i arrived so they gave me an apartment in another building and another location, 10 minutes walk from the location i was supposed to stay at. the new apartment was very bad by all means!

8/10 Good

Lynne & willie, glasgow, scotland

Liked: Cleanliness, staff & service, room comfort
Central, comfy and basic
We are just home from 4 nights stay here, the apartments are in the old town and we found them to be in a great position for sightseeing prague. Apartments are basic, but clean and lets face it you dont go on holiday to sit in apartment, apartment is for sleeping and showering. Prague is an amazing and vibrant city and we will return and we would stay in these apartments again. The only suggestion i would make is that the windows need upgraded, locks werent great and window glass is very thin

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central for sightseeing
Great location, very central and clean. Only issue was checking in at another location which was a hassle.

6/10 Okay

Eunhee

Liked: Staff & service, room comfort

4/10 Poor

ffran

Liked: Cleanliness, room comfort
Disliked: Staff & service
Read this before booking!
Arrival night was a nightmare. The address is difficult to find, in a courtyard off Jilske, accessible by walking through a restaurant. Then you find a dark, locked door with a note saying check-in at . . . ., another address that is several MILES from the hotel. They charge 20 euros to bring you a key. We took a taxi to pick up the key, which wasn't much cheaper. It is a nicely situated, relatively inexpensive space once you finally get in the door.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice spacious apartment. Nice and clean with friendly staff. Convenient to the sites.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment close to city center. Plenty of room for the 2 of us staying. Nice restaurant/bar down stairs with reasonable prices. Much more pleasurable then a single room hotel with was desirable to us. We will be back and spread the word! Thx.

8/10 Good

Yasmine, Tadcaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hotel reception
Firstly - perfect location and the apartment was generally clean and the bed was so comfortable! (However the shower hook was broken so you had to hold the shower and it was very cold and no pressure - paying almost £100 I think the shower should be fully functioning) We booked this hotel very late at night after having to leave the first place we'd booked however on arrival there was no sign for the apartments so we had to go ask in a close by pub who gave us an address so we had to go across town by taxi and ended up at another hotel (I guess they own the apartments) to be told that there's no record of our booking due to their emails being turned off after 10:30pm. The hotel staff were very patient and helpful and did help us but it was not a great start - don't advertise 24 hour reception when there is not even a reception there! It should be much clearer.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
excellent location, only ok condition
Downsides: Nowhere on the booking it said we had to pick up the keys to the apartment in a different location, (hotel few miles away) so this made our arrival quite confusing and stressful. Condition of the flat was ok, but there was a very dirty sofa, socket taken apart, no warm water until I switched on a boiler (not quite obvious how to do it at first), peeling paint in a bathroom, main doors not possible to lock - just close shut, so this wasn't very safe. The location is excellent, as central as you can be, which means it is a bit noisy but it is understandable.

8/10 Good

Ken, USA

Liked: Cleanliness, property conditions & facilities, room comfort
AMAZING DEAL
Wow... what a great find. I only put 3 for service because this is a self sufficient apartment in the center of Prague. Be aware, you must go to the Red and Blue hotel on the other side of the river to check in and get the keys. We were totally OK with that. Once in the apartment, we loved it. Entrance is from the courtyard of a restaurant; strange but totally fine. Beautiful high ceilings, separate bathroom, separate shower, kitchen/dining/living area and large bedroom with 4 beds. We only wish we had found it sooner so we could have stayed more than just 1 night.

8/10 Good

Amy, Clarksville, TN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very hard to find and Noisy, but Nice
The hotel was very nice and in a wonderful location. It seemed pretty safe, although the town as a whole did not feel quite as safe. We enjoyed walking around the Old Town area. The problem is that it is very difficult to find and there is little parking available. You must pick up the key at one location and we asked the staff there about how to get to the apartment. The staff were friendly, but not very helpful regarding how to find the apartment. They showed us basically where it was on the map, but did not give very specific details, like that it is located in the courtyard of a restaurant/bar and that you must take your luggage through the middle of it and its patrons. This information is also not provide on the written information that is given to you at check-in. We ate at the restaurant in the courtyard and it was very good. One thing I found very funny is that quiet time is at 10 PM when the restaurant is open until 2 AM. Also, there was a lot of noise around the apartment and there is no AC, so sleeping was a little difficult. Finally, our apartment did not have a washer, despite it being shown in the online listing and on the listing information and was one of the big reasons for us picking this apartment over others that were similar. When we called to ask about it, the staff said that they would bring it in the morning, but they never did. The apartment was clean and comfortable and despite the few problems and noise, we enjoyed our stay there.

2/10 Terrible

dan, Kansas City Missouri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero Stars - Don't waste your time with this place
Read all of this! We did not stay at this hotel, but beause I was charged for it anyway, they sent me the survey. Bottom line is the description of the hotel left out a "small detail" until AFTER you paid for it. You have to go across town to check in and pick up the key, then travel to the hotel to stay. This was not in the "fine print" part of the listing. It cost more to do that in cab fare than the cost of the nights stay. You only find this out after paying, which I found terribly misleading at 10:30 at night. The facility is over a bar and there is no sign. I had an online chat with Hotels.com and the "robot" at the other end had no sympathy and was obviously not listening and reading off a script. I was not offered any type of compromise for the deliberate misinformation and we stayed at another hotel up the street. I was charged full price, which I will be disputing with Visa.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this Hotel even if its offered for Free!!
I would not recommend this place to any family!!! Horrible experience overall. Avoid this at any cost. This is basically a standalone apartment with no hotel personnel on the premise - no reception desk. No one cleaned our room for 3 days! There is no elevator-- we had to carry our luggage 4 flights of steep stairs. There is a restaurant underneath and the noise level is horrible all night long. They would not accept credit cards that were not embossed. They wanted a $200 additional security deposit even after we paid the entire bill up front. The hotel owners are clear across town and very very rude and unhelpful.

6/10 Okay

Mohammad, Goettingen, Germany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great accessibility at Old Town Residence
My family and I stayed at Old Apartment for four nights. The place was big, clean, comfortable and had a very excellent access to city center and sights. There is an Albert market nearby which you can access by a five minute walk. The entrance to the apartment is behind a restaurant. For check-in, you have to go to other part of city (by taxi about 10 Euros, 300 CZK); they will also ask you to pay around 200 Euros for security deposit which was uncalled for. During your stay, if you ask anything as service from their office, they will charge you for sending the service (like new towels). Apparently, you have to prepare to see some stuff that you do not see elsewhere!

8/10 Good

robert, west brookfield

Liked: Staff & service, room comfort
prague
family visit to prague, excellent location

6/10 Okay

robert, west brookfield MA

Liked: Staff & service, room comfort
Disliked: Cleanliness
family visit to praque
family visit hot water failed on morning of check out so no shower or time to deal with it

8/10 Good

Amanda, Halifax, NS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge space, excellent location, hard to get to
The room it self was perfect. Huge is an understatement. We booked the 2 bedroom and there were enough beds throughout to sleep 10 people comfortably. the layout was unique, and there was a roof top deck that had a beautiful view of Old Town rooftops. You really feel like your experiencing Old Town Prague here. The kitchen was huge. there are two table and chair sets in the apartment so all ten people could eat comfortably if you had that many people in your party. Some reviews have mentioned the noise from the courtyard bar - they were open till 2 am every night we were there, and I never heard any noise inside the apartment. And I was traveling with a very noise sensitive 4 month old. One negative is that there are a few flights of stairs. If you require an elevator this is not the place for you. Also, and I cannot stress this enough - if you are driving DO NOT stay here. There is literally nowhere to park. The closest parking was 2km away, and was 75 dollars (American) per DAY. Then there is the added inconvenience of having to pickup your keys at another location. The location really is NOT walking distance, especially if you have luggage - so you'll need to plan ahead for that.

10/10 Excellent

Jenny, Sth Woodford

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great apartments
The apartments were in a great location near the Old Town. The apartment was very spacious and roomy, it was clean and comfortable. The apartments supplied free wi-fi and had a bar and resturant downstairs. The double bed was missing some slats in the base making it very uncomfortable however the apartment had an extra 3 single beds so it wasnt a problem. As we were in a party of 7 people we prearranged airport transfers with the hotel so had a driver waiting for us when we landed, who took us first to the hotel to book in and then onto the apartments and we got picked up in plenty of time for our flight home. Not sure how we would have managed in taxi's as the apartments were some distance from the hotel or arranged for cabs to take us back to the airport. We never went to the hotel or used their facilites except to book in therefore am unable to rate thier services.

8/10 Good

Valentina

Liked: Cleanliness, staff & service, room comfort
Location!
Perfect location. Just step away from major attractions, restaurants, public transportation.The apartment has everything you need for your stay. Kitchen with stove, refrigerator, microwave, coffee maker. Towels, hair dryer, toilet paper. Quiet. Clean. I recommend for everyone.

8/10 Good

Arya

Liked: Cleanliness, staff & service, room comfort
Wow stunning location of apartment
I was a bit concerned initially about the apartment location and office location from reviews as I have two young kids. But if you book airport transfer from them there is no need to go to their office for check in. The taxi driver will handover the keys to you.The location and view from the apartment is stunning with river view. Tram and bus station just outside the apartment. You also do late night walks. Its close to TESCO and a shopping mal. The only stuff missing was a BIN in kitchen and no english TV except CNN. But if can take a pad then it will be better for the kids. WiFi is available. Help is there 24/7. Book with them and it will be great family break.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other then the separate check-in locations and confusion of parking and driving to the hotel, everything was great. Location of the hotel is walking distance to everything and very clean and comfortable for a large group.

6/10 Okay

jj, london

Location
Good location but check in reception in different places.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Em, Australia

Liked: Cleanliness
Disliked: Staff & service
Difficulty getting keys
We stayed as a group traveling together.The first problem was the location was difficult to find and there was no street signage. You have to walk into a pub to the enter the property which was noisy at night. We reached the apartment only to see a note on the door that the keys needed to be picked-up across town. There was no information on our booking vouchers or emails about collecting keys. So we called the number and they said we had to get a taxi to collected the keys. We asked for keys to be delivered which cost us $20Euro. After paying 20 Euro we only had 1 set of keys delivered for the three of us to share. This made our logistics difficult when we separated as a group and locked ourselves out. At least two sets of keys would have been better for the 20 Euro delivery.The apartment was clean, comfortable and in a good location. However beware of the dangerous stairs to enter your bed. If you are traveling as a group the apartment may sleep 6 people but the beds are all in a loft or lounge area so there is no privacy. Overall I would recommend Prague a great place to visit!

10/10 Excellent

Tatianna, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing find!
Was in prague with my family and chose this place due to its proximity (so close to clock) and was absolutely shocked to see how much room we had! We were given an apartment with a huge kitchen, living room, and a room with four beds even though we only needed(asked for) two. So sad to leave his great find!

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Great location, but very basic not clean enough
The location was very convenient, but the closest parking is at a hotel about 10 minutes away and it is quite expensive - 37 EUR for 24 hours. The flat is not well kept and the bathroom and kitchen are not very clean. So overall very basic accommodation, which is ok for one night, but I wouldn't recommend it for a longer stay.

8/10 Good

keith, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect spot
the apartment itself was great. great bar downstairs (awesome dark beer!) and perfect location in the old town. easy to walk to everywhere of interest. only criticism is the check in which has to be down right across town (taxi needed). so go there first (red and blue hotel) before travelling to the apartments. this is not obvious in any information so be prepared. at least 5 other guests were caught out by this and needed our advice to get their keys - that advice coming from our experience!

6/10 Okay

Andrey, Lithuania

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Decent location but isolated by bad wifi
The location of the apartment was great, but they only give you one towel each and if you are there for a few nights, that's a problem. The walls are paper thin. The wifi was horrible and we were there over Christmas and wanted to call home, which was a problem. It was clean but old. Only do it if you don't want a hotel-like stay.

2/10 Terrible

Tegan, Alberta Canada

Disliked: Staff & service, property conditions & facilities, room comfort
HIDDEN FEES, STAY AWAY FROM THIS ACCOMODATION!
My family and I stayed one night at the Old Town Residence. The first annoyance was that we couldn’t find it! Then, to our surprise, it turned out to be hidden away inside the courtyard of a restaurant. Then – after speaking with one of the waiters there, we discovered that we had to make a phone call in order to get our keys delivered to us! FOR A HIDDEN FEE of 20 Euros!!! When we complained about having to PAY to get our keys to the room, they offered us a “solution” of us taking either a bus or a couple of street cars to the place in order to get the keys! We eventually got the keys – the room was noisy, and oh – by the way, if you want any extra towels, don’t worry about it! You can totally get some if you are willing to pay them an extra 15 Euros! One Hundred Percent Dissatisfied by the entire experience. Stay AWAY!

8/10 Good

Paul, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Adequate Apartment in the Old City
The apartment is located in an building in the center of the old city of Prague. The location could not be improved. The room was very clean and comfortable. There is no staff in the building and the keys are obtained from a hotel on the other side of the river, about a 20 minute walk.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Julio, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, service and clean
Excellent Location, service and clean

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the middle of old town
The location is simply perfect -- 5-10 minute walk to main square, Charles bridge, etc. in the middle of old town lets you enjoy it at all times The staff looked into any issues we experienced **very promptly** When needing transport to/from train station/key pick up hotel --> they sent a car very quickly (elegant and cordial service too). Highly recommend this location for anyone visiting Prague!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad but lots of noise from people
Room selections seemed a bit of a crap shoot - worked out for some of us but not all - we booked a 2 bedroom but ended up with 4, my father in-law booked a studio and got 2 bedrooms but my brother in-law ended up with a one bedroom for 5 people and two beds were pretty much in the hall way (not sure what they booked though so perhaps he did it to himself) Noise from drunks on the street can be a problem - the courtyard bar was convenient as long as you want to stay up drinking till closing time, but the noise can be bad if you want to get some sleep. It was way hot in Prague when we were there so we needed to sleep with the windows open which was a problem with drunks on the streets pretty much all night long (till 6:00 am).

8/10 Good

Nabil, Ghent, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities
Place to be in Prague!!!!
The stay was excellent especially due to exceptional location of this apartment. This was literally within 5 minutes walk of every major attraction in Prague. if given a chance again, I would stay at the same place.Based on reviews from earlier guests, I already called the hotel to check the spot (different from apartment) from where to collect keys which never caused any inconvenience at all.

6/10 Okay

Chi, West Berkshire, UK

Liked: Cleanliness
Disliked: Staff & service
Great for Under 30s
We did not realise that the location for getting keys (Blue & Red Design Hotel) was so far away from the actual apartment in Old Town. We were on a late evening flight & it would have been so much easier if there had been a rep at the apartments to provide keys, explain check-out process and what to do with luggage etc......

8/10 Good

ejg1890, PA

Liked: Property conditions & facilities
Close to sights
This was a very interesting hotel/room. It is very close to Old Town Square, Clock, Charles Bridge and shops. The restuarant next door is very convenient. Beds comfortable, sheets and towels provided; kitchen is lightly supplied but doable. Soap and shampoo is not provided. Biggest issue was internet access - reception was very weak and none existant much of the time. If fulltime internet access is required forget the location as we did not have access much of the time.

10/10 Excellent

Wendy, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful once we found it, but the necessity to check in at a different hotel and then the difficulty of finding the hotel itself were the only drawbacks. The agent at the Red and Blue Hotel just told us when we asked for directions: "It's a maze - you'll just have to find it." He was, of course, right, because the hotel is in the middle of the old town. A wonderful location once we found it and the parking, which was several blocks away. One-way streets and pedestrian-only areas make this a poor choice for travelers who are driving.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort