Ratings based on 59 Verified Reviews

3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Double charged correction

Posted May 27, 2019 on Hotels
I got double charged for the room i called and they corrected it. But I spent 45 min out of my trip calling and trying to figure it out
Comment from Hotel Management
May 28, 2019 by The Ridge View, Hotel Management
We're glad we were able to correct the issue with your room charges, and apologize for the inconvenience. We hope you otherwise enjoyed your stay with us.
4 out of 5
by A verified traveler

Posted Dec 11, 2018
Comment from Hotel Management
Dec 26, 2018 by The Ridge View, Hotel Management
Thank you for your review. We are glad you enjoyed your stay with us.
2 out of 5
by A verified traveler from Las Vegas

Winter destination not a summer destination!

Posted Aug 1, 2018 on Orbitz
Prime location for winter sports on Heavenly. Summer time is not the case! NO A/C on property so pray it’s not hot outside. Called front office and they said they would bring a fan that it “never gets this hot,” That never happened. I never stopped sweating from time I checked until I left. Outdated interiors.
Comment from Hotel Management
Aug 7, 2018 by The Ridge View, Hotel Management
Thanks for your review, Brandon. Our resort does not have air conditioning, as Tahoe's cooler nighttime temperatures generally cool down the rooms. We do provide fans and coolers, however, I am sorry we dropped the ball on getting one to your room. We are working on long term solutions to these issues, and we are sincerely sorry your stay did not meet your expectations.
4 out of 5
by A verified traveler from Oceanside Ca

Posted Jul 11, 2018
Great views. Large room. Service wasn’t great. Waited too long in lines and on hold. Hard to get ahold of front desk.
Comment from Hotel Management
Aug 1, 2018 by The Ridge View, Hotel Management
Thank you for your review, Harley. We apologize for any inconvenience during your stay. We strive to provide the best customer service possible and we are sorry that that was not your experience.
2 out of 5
by A verified traveler from CA

Not what they sell you!

Posted Mar 5, 2018
I booked a room for $300 a night at The Ridge. When I checked in, they told me my room was at an “off site location” called The Ridge View. The Ridge View is an old, run down dump with zero staff and zero amenities, rhere is maybe 10 parking spaces total so we had to park around the corner and walk, in the snow! I never would have booked there if this is what was actually advertised!
Comment from Hotel Management
Mar 19, 2018 by The Ridge Resorts, Hotel Management
Thank you for your comments, Brad, and I am sorry that your stay at The Ridge Resorts did not meet your expectations. We do offer accommodations across four properties, and work hard to provide warm and friendly service to all of our guests. I apologize for any miscommunication during your stay. All of our resort's amenities are available to our guests, regardless of the property they are staying at, and our resort shuttle ensures safe travel between the buildings. The Ridge View does generally have the best views of Lake Tahoe and the surrounding area, as well as updated kitchens and bathrooms. However, we are sorry if you did not enjoy your stay and we do appreciate your feedback. We will take your comments into consideration as we move forward.
5 out of 5
by Zhaowei

This traveler left a rating score only Posted Dec 19, 2017 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler from OLIVEHURST

NICE AND ROOMY

Posted Oct 27, 2017
Pros: VERY SAFE AND CLEAN
Cons: HAD TO CALL AND REMIND THE STAFF A COUPLE OF TIMES FOR MORE TOWELS AND THE COMPLEMENTARY BANANA BREAD.
Location: GREAT VIEW OF THE LAKE AND CLOSE TO ALL THE STORES.
FELT SAFE HERE AND LOVE THE JACUZZI TUB THE ROOM WAS VERY CLEAN AND COMFORTABLE. WE STAYED FOR 2 DAYS WOULD DEFINITELY COME BACK.
Comment from Hotel Management
Nov 2, 2017 by Reservations, Hotel Management
Thank you so much for your feedback. We are glad that you enjoyed your stay and we hope to see you again soon!
1 out of 5
by A verified traveler from Guatemala

I want a refund

Posted Oct 20, 2017
Pros: Nothing
Cons: Truth in advertising and better customer service.
I paid $ 278. for a 4 star hotel, with pool , spa and with a view of lake Tahoe. Pictures on your site look wonderful but this is a Ski Resort and the pics are of the Main Lodge. Ridgeview Inn is a Ski Resort Time share complex with maybe a one star rating. I would be happy to send pictures.
Comment from Hotel Management
Nov 16, 2017 by Reservations Dept, Hotel Management
We are sorry you are unhappy. We are in the process of updating our information to specify that some of the amenities are off property although still accessible and included with your stay
3 out of 5
by Tabitha

not impressed

Posted Sep 9, 2017 on Hotels
Our hotel was in a building with no reception to check in. We had to call just to find out where to check in which was a couple miles away (not a straight shot-required us to stay on the phone with an employee to give us instruction). Garbage from a prior guest was left outside the room door, and remained outside the front door after we left. There was also black mold at the bottom of the shower curtain.
3 out of 5
by Rob

Not good for summer, probably good for winter

Posted Sep 1, 2017 on Hotels
This is probably a GREAT place to stay in the winter, but not so much in the summer. First, checking in is very confusing! You actually have to go to a different building (via your car) and check in there. There is nothing on the Ridgeview building to tell you what to do, so I ended up just picking up the phone that was at the entrance (which connects you to the other resort). The condo is pretty nice, except it has no A/C. You can open the front windows, but the bedroom window opens into the condo hallway and a cinder block wall. We weren't comfortable leaving it open all night, so the condo was very hot! On the up side, the kitchen is spacious and the view of the lake is excellent. I would stay here again, but only in the winter.