Not great, needs improvement, very disappointing.
Posted Nov 7, 2016 on Hotels
The room was a good size and had a good layout. Needed repairs. The thermostat did not work and we could not adjust the temperature above 64*F. Called for assistance and the clerk checked the unit, stated it wasn't working and said she would put in a repair ticket for the next day. We asked for additional blankets and both came with huge holes throughout. The ceiling in the bathroom had paint peeling and hanging, the door was rusting, room was not very clean - dirt behind the bathroom door. The mirror was damaged, desk chair was broken, reading lights over each bed were inoperable. Attempted to resolve issue at checkout and were told the manager was the only person who could help and he would not be in until the next day. Requested a phone call, never received. Sent an email and no response. Not worth the cost of the room. Did not want a full refund, but did feel an adjustment was in order. Very disappointing. Cancelled additional reservation for November 2016.