Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Front desk need to improve

Posted Jan 8, 2016
Pros: location is near highway
Cons: No elevator!! We had to carry our luggage upstairs
Location: nothing really...just passing thru'
CONS: The front desk was watching inappropriate stuff on TV screen across from her. Gives the customer not so warm-fuzzy feeling. The TV should only have professional stuff going. The front desk is working and not there for their own entertainment. (2)The breakfast quality has gone down since my last stay last year with a gigantic tip box which I have NEVER seen in hotel breakfast b4. (3)I tried to clean bathroom tile floor b4 leaving and a lot of black muck came up which shows that they vaccum but never wet mop the floors of bathroom. (4) no elevator: so we had to CARRY our luggage to 2nd floor using stairs. The room they gave downstairs had a ice machine near it which was noisy PROS: The bed was nice (a little soft but ok) and they didn't have extra pillows here either maybe because they were full.
Comment from Hotel Management
Jan 12, 2016 by Tika Shah, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
1 out of 5
by A verified traveler from Pennsylvania

Hotel Stay

Posted Jan 5, 2016
Pros: Nothing
Cons: Fix the problems that i had to deal with.
Location: The location was right off the highway which i needed.
I was coming in from Daytona Florida. When i arrived i was really tired. Turned on the heat in the room and it didn't work. Cranked it up on high and went to sleep. Woke up at 4:00 am to a freezing cold room. Had to check out right away. Also the TV didn't work in the room. I've stayed here before and had a great stay. This time it was horrible. Told the people at the desk and they said they could not refund my money because i booked through Expedia. Not satisfied at all.
Comment from Hotel Management
Jan 12, 2016 by Tika Shah, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
2 out of 5
by A verified traveler

Not what was expected for the price

Posted Jan 4, 2016
First off, when booked, we were assured it was handicap accessible and pet friendly.... After we got to the hotel, we were told we couldn't have handicap access, and no pets... that all pet rooms were taken. This is after it was booked and paid for! Then the clerk called her manager, was told to put us in a handicap room with our dachshund. We were given a room far from the front desk, was not a handicap access bathroom, was in disarray as if they were getting ready to strip it for upgrading. Power cord was draped from the only accessible power source (one outlet) across the bed to the lamp. The microwave was not able to be plugged in, the carpet was stained, the walls were in serious need of paint, the curtains were not able to open and were half off their hooks, the bath was not designed for handicap access, there was a moldy smell in the room. The only good thing was the bed was made.
Comment from Hotel Management
Jan 12, 2016 by Tika Shah, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
3 out of 5
by A verified traveler from Charleston

Second stay not as good as the first

Posted Dec 7, 2015
Pros: Location
Cons: Attentiveness and friendliness of the staff.
Location: Right off hwy 77 very close to hwy 40 easy access to both. Close to Lake Norman and home to NASCAR activities. We did not venture too far N or W.
Our son is in college housing very close to this hotel. The first stay was last minute and surprisingly good, so we decided to say again. We booked thru Expedia, the property was NOT sold out, we booked for two nights. The checkin employee put us in Smoking hallway NO mention that the online sites book automatically in smoking (the next day employee said she always double checks smoking or non, which seems the norm in most hotels) We are non smokers and were not offered to change hallways. The second day our keys were deactivated due to checkin girl doing this incorrectly causing three unnecessary trips around to the desk for activation. The breakfast staff was nice, however no hot coffee at 8:15 in the morning and quite frankly the food was horrible so the breakfast included is not worth it. No grits, No bacon and no hot coffee, seems like the norm in other breakfast included properties. There are many choices in the same price range a little further distance we will give them a try. I favor the older Howard Johnson/Ramadas because they used to be the BEST.
1 out of 5
by A verified traveler

This Romada was the worst experience

Posted Dec 1, 2015
Pros: The girl at the front desk was pleasant
Cons: The whole place, but the price was higher then the hotel in Pittsburgh we had used for several nights there, and was wonderful. This was awful.
Location: we did not care about that.
3 room changes !. was a smoking not non and heat broken 2. TV not working & refrigerator off 3. alight except sink did not drain, but told them when leaving breakfast not the best at all
Comment from Hotel Management
Jan 12, 2016 by Tika Shah, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
2 out of 5
by A verified traveler

Overnight stay

Posted Nov 19, 2015
We arrived to find 3 people in the lobby intoxicated and cussing. I was completely offended. I would not recommend.
Comment from Hotel Management
Jan 12, 2016 by Tika Shah, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
3 out of 5
Recommended
for Families
by Jon from In between states

1st impressions.

Posted Nov 5, 2015 on Hotels
1st room assigned had no TV or phone upon notifying the clerk we were quickly moved.
Comment from Hotel Management
Jan 12, 2016 by Tika, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
3 out of 5
Recommended
for Families
by A verified traveler from Missisausage

Refurbished but missed a few spots

Posted Nov 2, 2015
Pros: Price
Cons: Need some more renovations
Location: Just OK
This is a very old motel purchased by Ramada. Did some up grades but missed a few spots, like the main door leading to the rooms from the lobby was so warn that you could almost push through a hole. Cheery and helpful staff but this is for low budget stays only..
Comment from Hotel Management
Jan 12, 2016 by Tika Shah, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
4 out of 5
Recommended
for Families
by Richard from New Market Maryland

Good hotel, but needs some improvements

Posted Oct 29, 2015 on Hotels
Good place to stay overnight. However, a few things should be done to improve it. #1. The lighting isn't consistent in the hallways. Makes it look cheap. #2. The doors make a lot of noise when someone lets the door close by itself. There are rubber bumpers on the door frames that should be replaced. #3. The restaurant needs work. Dinner was okay. Fish was over cooked. AND, the hot food for the continental breakfast was out in the open so it got hard and COLD. Any good breakfast bar has hot food under covers. And there was only one trash can at the back of the restaurant to empty your trash. Wouldn't you have one near the exit also?
Comment from Hotel Management
Jan 12, 2016 by Tika, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.
4 out of 5
Recommended
for Families
by Megan from Pittsburgh

LOVED Sheryl at the front desk!!!

Posted Oct 28, 2015 on Hotels
We personally want to shout out to the Sheryl who was new to the hotel and handled herself beautifully while she was alone and had a line of people wanting to check in. One man was a bit of a jerk, he was one of those that you couldn't really tell if he was serious or not, and she handled him like a pro! She was also able to secure us a second room as we had originally only booked one room. I sincerely wish that every front desk clerk at a hotel had her smile and customer service!!! Thank you Sheryl!!!
Comment from Hotel Management
Jan 12, 2016 by Tika, Hotel Management
I am concerned about the problems you experienced at our hotel during your recent visit. I am writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it’s disappointing to learn that you are unhappy. Please accept my sincere apology. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you’ve raised have been addressed, and the appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Therefore, I’d like you to give us another chance by staying with us again during your next visit to this area.