Exterior

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
1302 Richmond Ave, Staunton, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 216 out of 617 reviews" "
Rating 8 - Good. 250 out of 617 reviews" "
Rating 6 - Okay. 86 out of 617 reviews" "
Rating 4 - Poor. 41 out of 617 reviews" "
Rating 2 - Terrible. 24 out of 617 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very courteous. Affordable prices too
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Hello Brenda,We're delighted you appreciated our team's hospitality and our competitive rates. Your kind words motivate us to continue delivering outstanding service.

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mike,We are delighted to hear you enjoyed our property. Thank you for choosing to stay with us and we hope to welcome you back in the future.

6/10 Okay

Hilary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Common areas carpet dirty, old hotel needs updating
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Hilary, We appreciate your feedback regarding the condition of our common areas. We apologize for any inconvenience caused and have taken note of your concerns. We continuously strive to improve our facilities and will address this issue accordingly. Thank you for bringing it to our attention.

6/10 Okay

Costantino

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Costantino, We appreciate you choosing our hotel for your stay. Please don't hesitate to reach out to us with any further feedback you may have. We hope to welcome you back soon for an even better experience!

10/10 Excellent

Mira, Henrico

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Mira, We are thrilled to hear that you had a wonderful experience during your stay with us. It was our pleasure to provide you with excellent service and accommodations. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Mary

Staff was excellent. Beds were very comfOrtable. carpets were stained. The door trims all need paint. Bathrooms need to be caulked. Hotel needs to be updated
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Mary, Thank you for your feedback. We appreciate your kind words about our excellent staff and comfortable beds. We apologize for any inconvenience caused by the stained carpets and the need for paint on the door trims. We will take note of your comments regarding the caulking in the bathrooms and the overall need for updates. We appreciate your input and will certainly strive to make improvements based on your valuable feedback.

8/10 Good

Cherlyn

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Cherlyn,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and appreciate your rating. We value your feedback and encourage you to reach out to us directly if you have any specific suggestions or concerns regarding your stay. We look forward to hosting you again in the future.

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff.
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello dennis,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be friendly during your stay. Providing exceptional service is something we pride ourselves on, and we appreciate you acknowledging our efforts. We hope to have the opportunity to welcome you back in the future.

8/10 Good

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very friendly and competent staff. Bathroom needs some updating. Tub drain not attached and some mold in the corners.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello David, Thank you for taking the time to share your feedback with us. We're pleased to hear that our staff provided you with a friendly and competent service. We appreciate your comments regarding the bathroom and apologize for any inconvenience caused. We have shared your observations with our maintenance team for immediate attention. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Emmanuel

Stayed 3 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Emmanuel, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 Poor

Michele

Traveled with partner, Traveled with pets
Disliked: Amenities
Very run down…needs a make over. No real lawn when traveling with dog. Would not stay again. Do not recommend
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Michele, Thank you for sharing your feedback regarding your recent stay with us. We regret to learn that our property did not meet your expectations in terms of its condition and the availability of a suitable lawn for your pet. We apologize for any inconvenience caused and appreciate your valuable input. We will take your comments into consideration as we continuously strive to improve our guest experience.

8/10 Good

Lindsay, Scarborough

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk associate at check-in was great! Friendly, informative, funny, great personality!
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Lindsay,Thank you for taking the time to share your positive experience with our front desk associate. We are delighted to hear that they exceeded your expectations with their friendly and informative service. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Ryan

Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Ryan, Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a wonderful time with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Donald

Liked: Cleanliness, amenities, property conditions & facilities
Nice Breakfast !
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Donald,We appreciate your feedback regarding our breakfast offerings. It's great to hear that you enjoyed it! Thank you for taking the time to share your experience.

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Nov 8, 2023
Hello Kenneth,Thank you for your exceptional rating! We are glad to hear that you had such a fantastic experience during your stay. Our team strives to provide the best service possible and we are pleased to know that we met your expectations. We value your feedback and hope to welcome you back in the future for another outstanding stay.

8/10 Good

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, bathroom was small but nothing wrong with it. Good experience, we would stay again.
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Lauren,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you found the cleanliness of our property to your satisfaction and that your overall experience was positive. We would be delighted to welcome you back for another stay in the future.

6/10 Okay

Janet

Traveled with family
Hotel was average, staff was very good, hotel was very pricey
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Janet, Thank you for sharing your feedback on your recent stay with us. We appreciate your kind words about our staff. We strive to provide exceptional service to all our guests. Regarding the pricing, we understand that it might not meet everyone's expectations. We appreciate your understanding and hope to have the opportunity to better meet your needs in the future.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service
The property was very clean. Lobby inviting, neat and staffed. The property is worn out though. Carpeting old and stained, doors to the rooms are scuffed, scratched, looking like someone may have damaged them. Overall my stay was pleasant.
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Dana, Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the cleanliness and inviting atmosphere of our lobby. We take note of your comments regarding the worn-out appearance of certain areas and will share them with our team. We always strive to provide our guests with a pleasant stay and appreciate your input.

10/10 Excellent

Lynda, Syracusr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to spend a night while traveling.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Lynda,Thank you for choosing to stay at our hotel during your travels. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We strive to provide a pleasant experience for all of our guests and we hope to welcome you again in the future.

10/10 Excellent

Leta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy hotel but quiet rooms. Rooms clean bed comfortable
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Leta,Thank you for your feedback! We're glad you found our rooms clean and comfortable. Our team works hard to ensure a peaceful stay for our guests. We appreciate your kind words!

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the money. Great location for Easy on and off the highway. The Breakfast was good but the area is very congested. The staff member working in the breakfast area is great and very helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Jamie,Thank you for your feedback! We're glad you enjoyed our hotel's great value and convenient location. We apologize for any congestion during breakfast and appreciate your positive comments about our helpful staff member. We hope to welcome you back soon!

4/10 Poor

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 21, 2023
Hello Maria,Thank you for your feedback. We apologize for any inconvenience caused during your stay and we appreciate your input. We strive to make improvements based on customer feedback.

10/10 Excellent

Ginger, Monterey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. The bathroom is a little small. My room was very nice and clean. The beds were nice and very comfortable I will Stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Ginger,Thank you for your kind feedback! We appreciate your positive comments about the cleanliness and comfort of your room. We take note of your feedback regarding the bathroom size and will consider it for future improvements. We look forward to welcoming you back soon!

8/10 Good

Savannah

Stayed 1 night in Oct 2023
Response from Manager on Nov 5, 2023
Hello Savannah,Thank you for choosing our hotel for your recent stay. We appreciate your rating and feedback. We apologize for any inconvenience you may have experienced during your stay and assure you that we value your feedback as it helps us improve our services. Should you have any further concerns, please don't hesitate to contact our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean breakfast, and they had lemon packets for that am lemon tea! Perfect!
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Kurt,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Great breakfast.
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Rita,Thank you for your kind words! We're happy to hear that our staff was friendly and that you enjoyed our breakfast. We hope to welcome you back soon!

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Easy to access, Friendly
Stayed 3 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hi Diana,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staunton stopover
Last night of last leg of long journey found us with a warm welcome and comfortable bed!
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Patrice,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Barbara, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Stephen,Thank you for your excellent rating! We're delighted to hear that you had a wonderful stay with us. We hope to welcome you back soon!

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly adequate
Clean, older hotel. Friendly staff. No frills. Nothing to complain about or get excited about. Perfectly adequate.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Jesse ,It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Terri,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Heidi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was so gross and dirty. It smelled from the time we walked in all the way through to our room. Our room was not cleaned properly. Shower and bathroom were very dirty and leftover food and drinks in our fridges. Only positive was the beds- very comfortable and clean.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Heidi ,Hello Heidi, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hi Diana,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

karen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was clean and everyone was nice always a smile
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello karen,Thank you for your valuable opinion regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 Poor

Charlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Sep 16, 2023
Hello Charlene,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Phillip

Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Phillip,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Aleksey, Essex Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Aleksey,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok to use, but older building that has some update.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 7, 2023
Hello Larry, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

4/10 Poor

Dick

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is an old hotel with a new paint job and new fixtures. Very dirty, smells bad and too expensive for what it is. You can find a way better room in a brand new hotel within walking distance for the same or less money.
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Dick, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Mark,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Matthew,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Judy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff already had my room and key ready upon my arrival. She was very friendly . She had a awesome personality!
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Hi Judy,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Lynda, Syracusr

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable, safe and convenient. Would recommend to travelers.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Lynda,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

Stacy

Disliked: Cleanliness, amenities, property conditions & facilities
My main concern/complaint is that there are no matress covers on these mattresses?! The closest thing is the fitted-sheet type "cover" with a pillow-top. One of the mattresses had a gash at the bottom which exposed some of the foam so thats concerning.The pillows had yellow stains. The stay made my skin crawl but i had to stay the night. I never saw any bugs, Praise God. But it still was pretty off putting. There were no blackout curtains either which was annoying and the tv never worked. As soon as we tried to change the station it froze and turned itself off. The rooms paint was chipping in places around the room as well. Staff was nice though. And despite the concerns with the matresses we used the comforter as a buffer and it was soft if nothing else. If i can, ill try somewhere else next time.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Stacy,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Clean, comfy, and the right price!!!
This hotel needs a refresh with some painting and some renovations. However, it was clean, and we had everything we needed. A/C worked great, big Samsung TV, very comfy beds, and great hot breakfast. It was also very, very well priced. Of course, we could have gotten a Hilton or Fairfield for double the price, and it would have been fresh and updated, but we were just stopping for one night on our way home from a vacation, and this one definitely did the trick. In fact, I’d definitely stay there for a week for this price. Very happy with our stay there.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Susan,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast as well as our price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Benedikt

Liked: Cleanliness, staff & service, property conditions & facilities
Very solid property. Just what I would expect from this brand.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Benedikt,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our property. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relocation
My wife and I stayed for a few days after relocating to the area. Our overall stay was pleasant, the breakfast options were vast. The last night we were there the elevator stopped working. Only thing I think they could have done was put a note on each floor letting guests know without them wasting time waiting for an elevator that isn't going to show up.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 16, 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our elevator and area. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel appears updated on the exterior but the rooms have not been updated. Mold in the restrooms, overall unclean feeling. paint chipping, dirty carpets. We had our room changed due to the linens smelling of wet dogs. Not an environment I would stay in again. Staff was very friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Rachel,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Martha

Stayed 1 night in Jul 2023
Response from Manager on Aug 16, 2023
Hello Martha,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.