Ratings based on 181 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Keith

Good basic hotel in a useful location

Posted Oct 17, 2017 on Hotels
Handily placed off the Interstate and close to all Staunton amenities including the Woodrow Wilson home and museum, which was the reason we stayed.Close to a selection of eating places
Comment from Hotel Management
Oct 27, 2017 by Sarah, Hotel Management
Thank you for being our guest at Comfort Inn Staunton and thank you for your kind remarks regarding your experience. We are glad to know that our location was ideal for your needs. We look forward to being of service again in the future and hope to see you again soon!
4 out of 5
by A verified traveler

Posted Oct 9, 2017 on Hotels
Comment from Hotel Management
Dec 2, 2017
Thank you.
1 out of 5
by A verified traveler from North Carolina

Very short stay

Posted Oct 4, 2017
Told lady at desk my room smelled of urine. She made NO attempt to rectifying it. Slept from 1am to 3am. Woke up from smell and then felt something on my arm. It was someone elses chunk of hair that was in the bed! Left by 345am!
Comment from Hotel Management
Oct 27, 2017 by Sarah Holliday, Hotel Management
While it is difficult to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Your comments have been addressed internally as well as being escalated to the corporate team. We appreciate your feedback and will certainly utilize it to improve future guests’ experience. We hope we will have the opportunity in the future to demonstrate that this disappointing experience was an exception.
3 out of 5
by Anne

I would not stay here again

Posted Sep 4, 2017 on Hotels
We stopped for a night on the way from NY to South Carolina. The Inn was right off the highway so it was easy to get to. The bathroom was so small that it was hard to turn around in it. The place was not that clean and smelled stale. The complimentary breakfast was food but the sitting area was tiny and cramped.
Comment from Hotel Management
Sep 7, 2017 by Sarah, Hotel Management
While we are pleased to know that you found our location to be convenient, we are sorry to hear that you were disappointed with your experience. As noted in other reviews, we strive to ensure that our hotel is exceptionally clean so we are disheartened to learn that your guest room failed to meet the standards we strive for. We sincerely hope that you will grant us the opportunity in the future to demonstrate that this disappointing experience was an exception.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for travelers

Posted Aug 23, 2017
Nice overnight stay while traveling in Virginia and North Carolina, good breakfast included.
Comment from Hotel Management
Aug 30, 2017 by Sarah Holliday, Hotel Management
Thank you for choosing Comfort Inn Staunton for your hotel needs while traveling through our area. We are glad to know that you found our location to be ideal and appreciate your comments on our plentiful free breakfast. We hope we have won your loyalty.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Petersburg, Fl.

Plealsant stay

Posted Aug 20, 2017
Room was clean and comfortable. Breakfast was adequate. Check in was fast and easy. Would definitely stay there again
Comment from Hotel Management
Aug 22, 2017 by Sarah Holliday, Hotel Management
It was a pleasure having you as our guest at Comfort Inn Staunton and we are delighted to read that you enjoyed a pleasant stay. We are pleased to know that you plan to stay with us again in the future and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Room was a nice size.

Posted Aug 19, 2017 on Orbitz
Pros: I loved the pillows, bed was comfortable, spacious room...
Cons: The bathroom was too small, that can't be fixed without remodeling everything... Ohh and the water and ice need less chlorine.
Location: The location was perfect it was right off of the main road (think it was 29) Walmart, gas stations were up the street. Very close to Frontier Museum.
We had a room with 2 queen beds. The room was spacious for a hotel room, however, the bathroom was tiny, I mean straddle the toilet to close the door tiny. The beds were extremely comfortable and I loved the pillows. The room was clean, it's an older building but it was kept up well. The pool was clean and we were the only ones in it. The staff was very friendly. The water and ice was terrible, very strong chlorine taste. Breakfast was good, some of the things they had: sausage, sausage gravy, scrambled eggs, waffle makers, yogurt, peeled hard boiled eggs (yay), oatmeal, cereals, fruit, coffee and hot chocolate and juices etc...The staff was constantly refilling everything. It was a pleasant experience.
Comment from Hotel Management
Aug 22, 2017 by Sarah Holliday, Hotel Management
It was a pleasure having you as our guest and we are delighted to read that you enjoyed a pleasant experience! Thank you for your comments on our spacious rooms, comfortable beds, great amenities and friendly staff. We are pleased that you had the opportunity to enjoy our plentiful breakfast as well. We look forward to welcoming you back in the future and hope your next stay is even more pleasant than the last.
5 out of 5
by Michael

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Thanks so much for the top rating. We appreciate your business.
4 out of 5
by Melissa

Comfortable but Expensive

Posted Jul 20, 2017 on Hotels
This was an unplanned stop due to traveling fatigue. While the hotel and room itself was very clean and comfortable, it was very over-priced for the available amenities.
Comment from Hotel Management
Jul 21, 2017 by Sarah, Hotel Management
Thank you for choosing our hotel for your overnight accommodations while traveling through our area. We are glad to know that you found our hotel to be clean and comfortable! We apologize for any issue you had with our rates. Our rates are comparable to similar hotels in the area, and we feel that we provide good value given the size of our rooms, the free breakfast and Wi-Fi, our seasonal outdoor pool facilities and our convenient location. We hope that you will continue to choose to stay with us should your travels return you to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristow, VA

Good for the buck!

Posted Jul 15, 2017
Had stay in town for a week due to a long hours work project. Hotel is cheap, nice staff and clean. I pretty much went there to sleep for few hours and I could not enjoy the pool(pretty small) but place is quite and includes breakfast.
Comment from Hotel Management
Jul 19, 2017 by Sarah Holliday, Hotel Management
We are glad to know that you enjoyed a quiet and relaxing stay and found our hotel to be a good value. We are disappointed that your work scheduled did not permit an opportunity to enjoy our seasonal outdoor pool! We look forward to welcoming you back in the future and hope your next stay will be even more pleasant than the last!