Ratings based on 161 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Did the job

Posted Mar 31, 2017
Comfortable bed small bathroom convenient to Interstate
Comment from Hotel Management
Apr 3, 2017 by Sarah Holliday, Hotel Management
Thank you for being our guest and thank you for providing us with feedback. We are glad to know that you found our location near I-81 and I-64 to be convenient for your needs and we are pleased that you were comfortable during your stay. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
Very conveniently located off interstate but nice and quiet. Breakfast was good.
Comment from Hotel Management
Mar 29, 2017 by Sarah Holliday, Hotel Management
Thank you for choosing Comfort Inn Staunton for your hotel needs while traveling through our area. We are glad to know that you enjoyed our convenient location just off I-81. Thank you for your comments on our quiet atmosphere as well as our delicious breakfast buffet. We hope we have won your loyalty!
5 out of 5
by Nancy K

Know What You Requested

Posted Jan 9, 2017 on Hotels
We arrived, we were taken to a accessible room which was smaller than I had requested. Comfort Inn worked with me to find a room that was larger - a suite - which was what I had requested online in the first place. They didn't have any suites that had accessible bathrooms. I was disappointed that I had to go through Hotels.com to make any changes to my room at Comfort Inn instead of talking directly to them. Next time I will order my room directly through the hotel, so I'll know exactly what I'm getting.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for being our guest and thank you for your 5-star review of your experience. We are delighted that our Team was able to work with you to make the adjustments to your reservation that you needed to ensure a comfortable stay. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Dec 2, 2016
Quiet place , we spent 3 days with my kids and the breakfast was great , clean room , 😊
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
Thank you for trusting Comfort Inn Staunton for your family's hotel needs while visiting our area. We are delighted that you and your kids enjoyed a peaceful and relaxing stay. We appreciate your compliments on our clean rooms and delicious breakfast buffet. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

desk staff very helpful

Posted Nov 15, 2016
Pros: desk staff very helpful. would stay here again. good location to the area
Cons: breakfast could have been a little better with bacon
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
Thank you for your kind compliments on the excellent service you received during your recent stay with us at Comfort Inn Staunton. We are delighted that you enjoyed your stay and we hope to welcome you back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Nov 13, 2016
Room needed remodeling. Room smelled of old smoke.
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
Thank you for being our guest and thank you for providing us with feedback on your experience. I am pleased to share that our hotel has recently undergone a number of upgrades and improvements that we look forward to sharing with you when your travels return you to our area. We hope to see you soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Hospitality grt but room smelled

Posted Nov 8, 2016
Pros: Parking was great, the reception at guest services was friendly and courteous. BED was comfortable
Cons: The odor in the room.
Location: LOTS of resturants, shops nearby, the interstate was close as well.
The room has an odor, the tv stopped working and would not turn on. The hallways reaked of pet odor, checkout was quick and easy.
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
Thank you for being our guest and thank you for taking the time to provide us with candid feedback on your experience. While we are pleased to learn that you were comfortable and enjoyed great service during your stay, we are sorry to hear of the disappointments you encountered during your stay. We are mindful to take your feedback to share up any deficiencies you encountered and look forward to welcoming you back for a superior stay soon!
3 out of 5
by A verified traveler

Convenient and good for price

Posted Oct 31, 2016 on Hotels
I liked that all beds are queen size and rooms are nonsmoking. However, bathroom was very small and room lacked sound proofing
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for being our guest and thank you for taking the time to provide us with feedback on your experience. We are pleased to know that you enjoyed our 100% non-smoking policy; however, we do offer both queen and king sized beds in our guest rooms. Thank you again for taking the time to share your experience and please consider yourself officially welcomed back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Staunton

Bed was very comfortable

Posted Oct 31, 2016
Convenient to I-81, friendly staff, very comfortable
Comment from Hotel Management
Dec 14, 2016 by Sarah Holliday, Hotel Management
We are delighted to know that you were comfortable and enjoyed your stay. Thank you for taking the time to share your experience with fellow travelers. We hope to see you again soon!
4 out of 5
by A verified traveler

Good location

Posted Oct 26, 2016 on Hotels
Staff was nice and helpful! Location was a great central location for going to waterfalls and vineyards.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for being our guest and thank you for taking the time to review your experience. We appreciate your compliments on our friendly staff and we are glad to know that you had the opportunity to enjoy some of the many attractions in our area, including great hikes and wineries. We look forward to welcoming you back again soon!