Desk, iron/ironing board, free cribs/infant beds, rollaway beds
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Reviews of Red Roof Inn Staunton

2 out of 5
Red Roof Inn Staunton
855 Bells Ln., Staunton, VA

Reviews

6.4
Rating 10 - Excellent. 183 out of 968 reviews" "
Rating 8 - Good. 242 out of 968 reviews" "
Rating 6 - Okay. 225 out of 968 reviews" "
Rating 4 - Poor. 174 out of 968 reviews" "
Rating 2 - Terrible. 144 out of 968 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the thruway. Rooms were very clean and quite. The gentleman at the front desk was very nice and friendly. Price of the room was great. Would definitely stay here again when in the area. Thank you!
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 8, 2024
Hello Renee, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Staunton appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Joshua

Stayed 2 nights in Apr 2024
Response from Carla RediResponse Specialist on Apr 6, 2024
Hello Joshua, Thank you for taking a moment to complete our survey. At the Red Roof Inn Staunton we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Nick

Pretty good value
Stayed 1 night in Mar 2024
Response from Brenda on Apr 1, 2024
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 Okay

Graciela

Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Apr 1, 2024
Hello Graciela,Thank you for choosing to stay at our Red Roof Inn Staunton. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Visha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always goes above and beyond. 5 star hitel service always.
Stayed 6 nights in Mar 2024
Response from Samantha RediResponse Specialist on Mar 24, 2024
Dear Visha,Thank you for taking the time to write a review of your stay at the RED ROOF INN STAUNTON. It's great to hear that you were pleased with our staff who went above and beyond to provide your with a five star hotel service. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 Okay

mark

Liked: Cleanliness, staff & service
No ash try in smoking room
Stayed 1 night in Feb 2024
Response from Brenda on Feb 19, 2024
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

2/10 Terrible

Rita

Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 21, 2024
Hello Rita, Thank you for taking a moment to complete our survey. At the Red Roof Inn Staunton we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on Jan 29, 2024
Dear Nathaniel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN STAUNTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice and convenient. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

4/10 Poor

joyce

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
this is a very old hotel in poor condition. it was realtively clean in the room but the whole place is in poor repair. off the beaten path.
Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Jan 9, 2024
Thank you for sharing your feedback with us, Joyce. The team at the Red Roof Inn Staunton was pleased to know that you were fond of our room's cleanliness. However, you made mention of our property being old and in poor condition. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better stays in the future.Regards,Red Roof Management

8/10 Good

Verified traveler

Liked: Staff & service
Nice but needs work
Needs better housekeeping but its alrght
Stayed 3 nights in Dec 2023
Response from Xao RediResponse Specialist on Jan 9, 2024
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn Staunton was pleased to know that your stay resulted in an 8/10 score. However, you made mention of the housekeeping needing improvements. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,Red Roof Management

4/10 Poor

Gabriel

Stayed 2 nights in Nov 2023
Response from Brenda on Dec 17, 2023
Thank you for your feedback.We apologize for any inconveniences.

6/10 Okay

Elizabeth

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Quiet place. Some areas are not working but for sleeping is ok.
Response from Brenda on Feb 8, 2024
Thank you for your feedback.We appreciate your feedback !

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love RRI and stay with my dog usually around 5 times a year
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Dec 5, 2023
Dear Marcia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN STAUNTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the pet stay free policy. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

4/10 Poor

Edward David

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As a pet owner, I like that pets are free with your stay. That’s a great thing. As a hotel guest, I would like to be made aware that my room is amongst the resident homeless population…… That was a little unnerving….. and a lot of smokers outside their rooms…. We were tired from a day of family activities, turned the heat up and went to bed, waking up hours later and staying in the cusp of cold for the rest of the night. The pictures I took of the heating/ac unit show a significant buildup of dust while the filters were filthy, with one broken into pieces. Burn holes in the bedspread. An overhead storage rack that is falling off the wall….. The price is right, but you can do better…. P. S. I’ve stayed here several times with passable stays. The staff is friendly and I understand there’s an outdoor pool…. So maybe there are some good things going for it….. But it sure does seem to be sliding in the wrong direction…..
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management RediResponse Specialist on Nov 28, 2023
Dear Edward,Thank you for telling us about your recent visit to RED ROOF INN STAUNTON. While it's good to read that our friendly staff and pet stays free policy met your needs, I was saddened to read that the homeless encampment and the other concerns listed hindered your ability to enjoy your stay. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Poor

Shanon

Found a dildo in the room
Stayed 1 night in Nov 2023
Response from Linton Red Roof Management Rediresponse Specialist on Nov 27, 2023
Hi Shanon,Thank you for telling us about your recent visit to RED ROOF INN STAUNTON. We are sorry you had a less than pleasant experience due to the item you found in your room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Nov 2023
Response from Brenda on Nov 18, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

8/10 Good

Matthew

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from Brenda on Nov 18, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brenda on Nov 5, 2023
Thank you very much for taking the time to complete our guest survey.I really appreciate your comments regarding your recent stay at the Howard Johnson Lexington.We look forward to your next stay with us.

10/10 Excellent

Douglas

.
Stayed 1 night in Nov 2023
Response from Brenda on Nov 3, 2023
Thank you very much for taking the time to complete our guest survey.I really appreciate your comments regarding your recent stay at the Red Roof Inn Staunton, VA.We look forward to your next stay with us.

10/10 Excellent

Deborah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good continental breakfast. Beutiful location.
Stayed 1 night in Oct 2023
Response from Brenda on Nov 2, 2023
Thank you very much for taking the time to complete our guest survey.I really appreciate your comments regarding your recent stay at the Red Roof Inn Staunton VA.We look forward to your next stay with us.

6/10 Okay

Vibhor singh

Disliked: Staff & service
It's alright! They could drastically improve on security. There were left overs in the refrigerator! Need to work on cleanliness
Stayed 1 night in Oct 2023
Response from Brenda on Nov 1, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

2/10 Terrible

De, Virginia Beach

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. The door's peephole had been damaged and stuffed with toilet paper. Drugs being used in other rooms and hallways. It was so bad we checked out and left the same day.
Stayed 3 nights in Oct 2023
Response from Brenda on Oct 24, 2023
Thank you for your feedback.We apologize for any inconveniences.

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The toilet was loose and rocked. Maintenance took care of the issue the next day.
Stayed 2 nights in Oct 2023
Response from Brenda on Nov 12, 2023
Thanks for your review andwe look forward to your next stay with us.We apologize for any inconveniences.

10/10 Excellent

Mary Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brenda on Oct 23, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brenda on Oct 23, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brenda on Oct 19, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 Okay

Helene

Traveled with partner
Pathetic breakfast - only bread, bagels, and dry cereal. No tea. No milk. No protein. No jam. Staffer doing checkout was incomprehensible. Tub was chipped and in dreadful shape.
Stayed 1 night in Oct 2023
Response from Brenda on Oct 15, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, out of the way. No fuss. Good room, good price
Stayed 1 night in Oct 2023
Response from Brenda on Oct 15, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible. Smelled horrific. Front desk staff wasn't very friendly or helpful. People are living there, and it sounds like a college dorm. Bugs in the shower/bath and on the floor by the bed. I've stayed at free youth hostels that were cleaner and more inviting.
Stayed 1 night in Oct 2023
Response from Brenda on Oct 10, 2023
Thank you for your feedback.We apologize for any inconveniences.

4/10 Poor

Greg

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This room looked nothing lijevthe online picture. I took pictures to send my wife. The tub was peeling and looked like it came from the junk yard. The room was old and tattered looking and it reeked of cigarette smoke. The couple in the room next to me were fighting over the conition of the room when tgey arrived. Posting pictures from years ago is misleading and false advertising. I will not stay here again unfortunately.
Stayed 1 night in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on Oct 14, 2023
Thanks for sharing your feedback with us, Greg. The team at our Red Roof Inn Staunton was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor smell described and the tub conditions described, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future travels.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

IGLESIA NUEVA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brenda on Oct 8, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Oct 4, 2023
Hello Michelle,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Staunton and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Toni

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains everywhere on hard surfaces and on bedding.
Stayed 2 nights in Sep 2023
Response from Tianna RediResponse Specialist on Oct 2, 2023
Hello Toni, Thank you for taking the time to leave your feedback regarding your recent visit at the Red Roof Inn Staunton. You indicated that you were unsatisfied with the stained surfaces and the bedding. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieved that with you. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time. Thank you again and we wish you all the best in your future travels. Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Elizabeth

Traveled with partner
Love the backside of the property. Lovely valley view. The room was clean in the center of the room. The coffee pot had a layer of dust on it. They floor was dirty left the bottom of my feet black.
Stayed 1 night in Sep 2023
Response from Brenda on Oct 1, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

4/10 Poor

Megan

Stayed 1 night in Sep 2023
Response from Brenda on Oct 15, 2023
Thank you for your feedback.We appreciate your feedback !

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for the room; not for the breakfast
Great stay for the price. Big room. Huge bed. Good AC. Very clean inside and outside. No carpet! Breakfast was nothing but cereal and bread. Very disappointing. And I felt the sheets were scratchy but pillows and blanket were good.
Stayed 1 night in Sep 2023
Response from Brenda on Sep 23, 2023
Thank you for your feedback.We apologize for any inconveniences.

6/10 Okay

Leroy

Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Brenda on Sep 14, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 Okay

Sydney

Traveled with partner
Liked: Cleanliness, staff & service
Our stay was fairly nice. I do think that a better selection of breakfast options would be nice. No protein or anything like that, Only breads, cereal, and coffee.
Stayed 3 nights in Sep 2023
Response from Brenda on Sep 11, 2023
Thank you for your feedback.We appreciate your feedback !

8/10 Good

Gregory

Business traveler
Liked: Amenities
Ok
Stayed 1 night in Sep 2023
Response from Brenda on Sep 11, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brenda on Aug 15, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

6/10 Okay

john

Liked: Staff & service
No thanks
Stayed 2 nights in Aug 2023
Response from Brenda on Aug 14, 2023
Thank you for your feedback.We appreciate your feedback !

2/10 Terrible

Gina

Traveled with partner, Traveled with pets
Disliked: Amenities
Horrible! Found a used CONDOM , body oil and a sex toy on the floor, as well as dirty towels stuffed in a drawer. Was offered ZERO help by staff; told a refund was my only option! Health hazard- do not stay here
Stayed 1 night in Aug 2023
Response from Brenda on Aug 12, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

8/10 Good

EDWARD, CHATTANOOGA

Liked: Staff & service
Little bit out of the way. Must drive to find nearby restaurants. Otherwise just fine.
Stayed 1 night in Aug 2023
Response from Brenda on Aug 7, 2023
Thank you for your feedback.We appreciate your feedback !

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Go to stay but don't expect more than a bed.
The bathroom tub would not drain well and there was no vending machine either. The breakfast was only sliced bread and 1 muffin and we were with another couple so we had no breakfast.
Stayed 1 night in Aug 2023
Response from Brenda on Aug 6, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

10/10 Excellent

Glenn

Stayed 1 night in Aug 2023
Response from Devorine RediResponse Specialist on Aug 29, 2023
Thank you for taking a moment to positively rate your experience, Glenn. The staff at the Red Roof Inn Staunton and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Dreama

Disliked: Property conditions & facilities
Room was dirty, shower was backwards (turn water towards cold to get hot) the faucet was coming out of the wall, the sink was covered in limescale, blood on towels and sheets/blankets etc... Unexpected pet deposit as well as a pet limit not mentioned at all when booking nor in the fine print. No atm on sight yet require cash for deposit. Housekeeping not attentive. Pool had poop in it and a large hole in the bottom that could easily break an ankle
Stayed 3 nights in Jul 2023
Response from Brenda on Aug 4, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.

6/10 Okay

Gregory

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Comforter was covered in stains & room did not smell clean. I couldn’t understand lady at front desk and could not get a 1st floor room.
Stayed 1 night in Aug 2023
Response from Brenda on Aug 4, 2023
Thank you for your feedback.You Staying in room 110 & it is in 1st floor.We apologize for any inconveniences.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Spacious Room
The room is clean and spacious.
Stayed 1 night in Jul 2023
Response from Brenda on Jul 30, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brenda on Aug 2, 2023
Thank you for your feedback.We appreciate your feedback !Thank you for your review, hope to see you again soon.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset
Paid for a smoking room but was put into a non smoking room. Mold on the ceiling in bathroom, furniture was old cause the drawers in the dress wouldnt even close and there were fruit flies hanging out over the sink and microwave.
Stayed 1 night in Jul 2023
Response from Brenda on Jul 26, 2023
Thank you for your feedback.We will be addressing your concerns.We apologize for any inconveniences.