They gave us smoking rooms
Posted Oct 17, 2016
I booked five rooms for a student group. We arrived, and the guy proclaimed, 'so, that's three nonsmoking and two smoking rooms!' I said I had not asked for any smoking rooms and we were all horrified at the prospect. He blamed Expedia, which may be justified. I apparently didn't write in the restrictions (smoking rooms not acceptable), naively assuming that when I booked five rooms, they would all be the same (nonsmoking). Part of it may be that this is Virginia, still more smoking-accepting than most places. He was polite enough but not very sympathetic, said they were full and that was that. He also couldn't tell me if my Wyndham Rewards would be credited. Aside from me and some students having to stay in a room where every piece reeked of ciggies, the place was otherwise run-down in every respect. Trash and supplies and stuff laying around on chairs in the courtyard, walls needing paint, and appliances that hummed and clicked loudly.