Posted Aug 7, 2016 on Hotels
We were on our way south to St. Louis (had to be downtown at 8am to drop off our daughter. We stayed here to get some shut eye. Got to the hotel a little after midnight, woke up ate breakfast, left the hotel around 7am, and then planned to return to shower and get another quick nap in before our drive back north. We returned to our room less than two hours after we left to find the door open and then beds torn apart. Thankfully we didn't leave our personal belongings in the room as who knows if we would have found them. We locked the door and put up the do not disturb sign while we showered and then went down to check out (an hour and a half before the posted check out time). We did not get to nap before our long drive back up. We got to use the room we paid for less than 8 hours and all the front desk lady said was sorry we assumed you checked out. We never received a phone call asking if we had even though they had a contact number for us.
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
I apologize that your experience was anything less than satisfying. But you just said in your review "We locked the door and put up the do not disturb sign while we showered and then went down to check out (an hour and a half before the posted check out time). Exactly - our staff assumed you are gone, because people check out early too. Our housekeeper are strictly obeying rules. there was no DND sign on door. Very rarely people come back after 1 hours and even if you wanted to then we did not had informed. Obviously if you take away all your belongings, I would think you are gone. sorry for misunderstanding.