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Reviews of Hampton Inn & Suites Craig

3.5 out of 5
Hampton Inn & Suites Craig
377 Cedar Court, Craig, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 564 out of 835 reviews" "
Rating 8 - Good. 197 out of 835 reviews" "
Rating 6 - Okay. 38 out of 835 reviews" "
Rating 4 - Poor. 14 out of 835 reviews" "
Rating 2 - Terrible. 22 out of 835 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service
The only beverage option in my room was decaf coffee - there was no real coffee, tea bags, sugar, or artificial sweetener. The ceiling over the shower was bubbled and peeled in several places which have not attended to.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites by Hilton Craig on Apr 2, 2024
Dear Michael,Thank you for sharing your experience with us. We apologize for the inconvenience regarding the beverage options in your room and the condition of the ceiling over the shower. Providing a variety of beverage options is important to us, and we'll ensure that real coffee, tea bags, sugar, and artificial sweetener are stocked in all rooms going forward. Additionally, we'll address the issue with the ceiling immediately to ensure a more pleasant experience for our guests. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you choose to stay with us again, we'll make sure your next experience is nothing short of exceptional. Thank you for choosing our hotel.Thank You,Hampton Inn & Suites by Hilton Craig

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some hotel construction happening renovations in rooms creating loud noise until 11 pm Other than that the stay was good
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites by Hilton Craig on Mar 19, 2024
Dear Eric,We apologize for any inconvenience caused by the construction noise during your stay.  Your comfort is important to us, and we regret that this disturbance impacted your experience.  We appreciate your understanding and patience during this renovation period.  We're glad you had a good stay overall, and we hope to welcome you back in the future for a quieter and more enjoyable experience.  If there's anything else we can assist you with, please let us know.Thank You,Hampton Inn & Suites by Hilton Craig

2/10 Terrible

Paul

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rooms were clean and breakfast was good. Bed was comfy. Dog matter surrounding property. Manager annoyed by double booking and non cooperative after 4 days to resolve issues. Manager refused to even speak with us and gave misleading information to credit card company. It felt as if he was determined to keep the second payment simply because he was annoyed.
Stayed 4 nights in Mar 2024
Response from Hampton Inn & Suites by Hilton Craig on Mar 19, 2024
Dear Paul,We're pleased you found our rooms clean, breakfast enjoyable, and beds comfortable.  However, we apologize for any inconvenience caused by the issues with double booking and the manager's handling of the situation.  Your feedback is important to us, and we'll address these concerns internally to ensure better communication and resolution in the future.  Please rest assured that this does not reflect our usual service standards.  We appreciate your understanding and hope to have the opportunity to regain your trust on a future visit. Please don't hesitate to reach out if we can assist you with anything else.Sincerely,Hampton Inn & Suites by Hilton Craig

10/10 Excellent

Joseph, Buena Vista

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Bed was great!!
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites by Hilton Craig on Mar 11, 2024
Dear Joseph,We're delighted to hear that you enjoyed your stay with us and found our bed to be great!  Your comfort is our priority, and we're glad we could provide you with a positive experience.  Thank you for choosing us as your accommodation option, and we look forward to welcoming you back for another great stay in the future!Thank You,Hampton Inn & Suites by Hilton Craig

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hampton Inn & Suites by Hilton Craig on Mar 11, 2024
Dear Rachel,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Hampton Inn & Suites by Hilton Craig

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites by Hilton Craig on Mar 11, 2024
Dear Michael,Thank you for a Perfect Score Rating on your stay at Hampton Inn & Suites by Hilton Craig.  We are glad you enjoyed your stay at our hotel.  We are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Hampton Inn & Suites by Hilton Craig

10/10 Excellent

Edward, Grand Junction

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staff, quality hotel.
Everything went very well. I got stuck in a meeting and they didn't mind me being late for checkout. Very friendly staff. One of the nicest rooms I've ever stayed in. I'll definitely book here again for future business trips.
Stayed 1 night in Oct 2023

4/10 Poor

Tania

Stayed 2 nights in Nov 2023

10/10 Excellent

sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend for a stay
Stayed 3 nights in Nov 2023

8/10 Good

Jacob

Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Consistent
Stayed 1 night in Nov 2023

10/10 Excellent

Erlinda E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

R

Disliked: Cleanliness, property conditions & facilities, room comfort
DUMP
Ceiling falling in bathroom. Tiles cracked in entry way leaving sharp edges. At $200 dollars a night I should have at least got refills on the coffee in the room. Shower doors leak on to the floor making it unsafe. Wood falling off nite stand.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful overnight stay!
We enjoyed our night at the Hampton Inn at Craig. We were greeted by Jackie (sp) as we entered the hotel. Not only was she friendly and very efficient, but she offered help and information to several questions we had about the area and hotel. The hotel was very clean and attractive. Each staff member we encountered was helpful and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

WARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Bonnie

Stayed 1 night in Sep 2023

10/10 Excellent

Debbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Hampton Inn because we have stayed in these hotels in different states. In Craig, CO Jackie at the front desk was friendly and very helpful. She took the time to recommend restaurants in the area. Breakfast at the hotel was great, and the woman who was handling the food prep was attentive and made sure there was plenty of everything. We were very pleased with everything and would stay here again!
Stayed 1 night in Aug 2023

10/10 Excellent

Carolyn

Stayed 1 night in Aug 2023

10/10 Excellent

cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the stay but did not like to pay for the breakfast aspect of the hotel....
Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, amenities
Clean and nice room, decent breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with group
Liked: Amenities
The women who are in charge of breakfast do their jobs with admirable pride and thus breakfast is a far more pleasant meal than the normal and similar breakfast offered at thousands of hotels each morning!
Stayed 2 nights in Aug 2023

6/10 Okay

Stephanie

Traveled with family
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry light into my room was not working which made it VERY dark going into the room and finding another light to turn on. Also the air conditioner was set at 60 degrees which made my room freezing and even the bed was freezing and it took a while to warm it up to 70 after turning on the heat.
Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to get to
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Typical Hampton Inn like you know and expect. The staff here was from top to bottom great all the way around. The hotel was in good shape. The room was clean and comfortable.
Stayed 1 night in Aug 2023

4/10 Poor

Flor

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room was not cleaned daily. Not informed that you had to request it. Advisements say daily. Did not get a receipt upon leaving. They said you would send me one. I have not seen it. Charged more than what was said originally and wondering why.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Uriel

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2023

6/10 Okay

Roger

Traveled with pets, Traveled with family
We have been staying here for the past few years about 4 times each summer , the last couple times it seems the staff doesn’t seem to care as much as they did about service . The cost of the hotel is up to $200 per night with tax , there was no milk at the breakfast area for cereal , the tub was clogged , and there was dog poop all over the back lawn area . We stay here mainly because of dogs being allowed but we bring our dogs everywhere ,however some people are terrible pet owners and you need to be prepared to clean the area when these pet owners don’t , and maybe the hotel mgr could go get milk
Stayed 3 nights in Jul 2023

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit. Beds are very comfortable and the rooms are clean.
Stayed 1 night in Jul 2023

6/10 Okay

Wayne

Business traveler, Traveled with family
Liked: Staff & service
The room size was nice and comfortable, there were a few maintenance issues, toilet bowl was cracked, bathroom light fixture stopped working, than worked. The bathroom wall trim was peeling off. Ceiling above the bed appeared to have water or paint damage. The exterior path leading to smoking area seemed neglected.Overall general maintenance seemed to be lacking. Staff was very accommodating, breakfast service was appreciated,
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Gregg

Traveled with family
Liked: Cleanliness, staff & service
Marginal ADA accessibility at designated rooms. Overall was OK, great breakfast included. High room rates.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Steven and Angela

Liked: Cleanliness
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room really clean. Staff very friendly
Stayed 1 night in Jun 2023

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property lived up to my expectations.
Stayed 1 night in Jun 2023

6/10 Okay

Matthew, Parker

Stayed 2 nights in Jun 2023

2/10 Terrible

STACEY, Loveland

Traveled with family and small children, Traveled with family
Disliked: Staff & service
We had a horrible experience when we where at this hotel. We arrived to find out our reservation had been cancelled and then found out the manager of the hotel did it. Waited in their lobby for over an hour and then was given a room, (although they were booked) which had an air conditioner that was as loud as a freight train, that only partially worked, poop particles in the toilet, and obvious signs the room was less than completely cleaned. Spoke with the manager Donald and he was the very rudest hospitality manager I ever met! Just felt uncomfortable all the time we were there!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Jesse

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff were absolutely terrible. Everyone was rude and treated us as an annoyance at best. It started before we arrived when I called to ask a question about the reservation. I was actually hung up on by Jacquelyn. I tried to keep my hopes up for the stay but was incredibly disappointed.