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Reviews of The Steamboat Grand

4 out of 5
The Steamboat Grand
2300 Mount Werner Circle, Steamboat Springs, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rory, redwood city

Liked: Cleanliness, staff & service, property conditions & facilities
The place is great - but very large - we were on the wing furthest away from Gondola Square - so quite a walk to get to the ski area - fortunately there is ski storage right at the mountain base so no need to carry all the gear. Great spot overall.
Stayed 5 nights in Mar 2024

2/10 Terrible

Katherine Frances

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty over priced and nobody cleaned our room in 4 days
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Steamboat Grand! The location is fantastic to walk to the mountain and village, and we love the pool options and rooms are great. Only downside is having to pay extra for parking, and we haven’t really thought that the restaurant is that great, but plenty of great food options in the village or downtown. Have stayed for two years in a row now and will likely be back next year!
Stayed 5 nights in Mar 2024

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for skiing! Complimentary coffee only until 7am each morning which is silly. Front desk staff okay - housekeeping staff excellent. Rooms need updating but public areas of hotel were great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Stayed 7 nights in Mar 2024

4/10 Poor

Michael

Traveled with family
Disliked: Property conditions & facilities
Found what appears to be a mouse chip on the dining table. Also found some suspicious white stains on a maroon chair in room 621. Finally there was a long brown hair on top of the toilet. It was pretty gross.
Stayed 4 nights in Mar 2024

2/10 Terrible

Cameron

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Went for the weekend with my fiancé, get to hotel, no one to help greet, or help with bags which is totally fine. Paid for valet service, which I had to go and retrieve my car multiple times because they were too “busy”. The hotel room was nice, until we drew a bath and the water was yellow/green and looked like pee dirty water. Once we saw that, we started the sink and the water was the same there. We brought it to their attention bc I work in the same industry and they claimed it was bc the pipes haven’t been run in a while which seemed crazy. They offered to refund some for the nights and upon checking out, nothing was compensated and they claimed that housekeeping cleaned the pipes. But we missed out of two nights bc of dirty water in the bath and sink. And lack of help with valet and bell service for a high end hotel was disappointing for our first time in steamboat. For the price of the hotel. Look elsewhere
Stayed 2 nights in Mar 2024

8/10 Good

Emily

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had an issue with the staff member working when I was checking out at 7am on 2/20. He never asked may I help you, he made me stand there forever until someone else arrived. He was incredibly unfriendly and should not be in customer service.
Stayed 3 nights in Feb 2024

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets and towels were dirty
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient well kept property
Stayed 4 nights in Jan 2024

10/10 Excellent

Marla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! Great place!
Stayed 5 nights in Jan 2024

6/10 Okay

Peter

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
very close to the slopes, 3 minute walk to the lifts.
Stayed 3 nights in Jan 2024

10/10 Excellent

Salim Emrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Mary

Traveled with family
Love staying here every year. Just wish we could stay longer.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beat up hotel. Overpriced for amenities and rooms.
Stayed 5 nights in Dec 2023

10/10 Excellent

Edward, Steamboat Springs

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were larger than expected. Free hot chocolate in the main area. Very festive decorations. The staff was professional and polite.
Stayed 2 nights in Dec 2023

10/10 Excellent

JUSTINE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service

6/10 Okay

Caryn Melissa

Liked: Staff & service
Disliked: Cleanliness
I liked the location and the room layout, but the room, tub, and towels were dirty. A change in bed linens is an extra charge.
Stayed 4 nights in Dec 2023

10/10 Excellent

Carmella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New gondola is open
A family ski trip
Stayed 4 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel staff were amazing and accommodated every any concern we had. Bellman were awesome; very friendly, helpful w the shuttle and good guys. Cleaning staff didn’t come the first day, second day they didn’t leave towels or coffee, third day they came at 8am (which was super annoying for us relaxing), the coffee pot in the room had a used coffee filter that never got cleaned out while we were there and was there prior to us getting our room. The pool and hot tube was fun.
Stayed 4 nights in Dec 2023

8/10 Good

Sneha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
So-so
Kitchen well set up. Neither shower head was working and maintenance did NOTHING to rectify and i had to go to Walmart to buy shower heads so i could bathe. Also housekeeping left my door wide open when they were done
Stayed 4 nights in Dec 2023

8/10 Good

Roxana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, the check-in was easy. They have a valet option as well as a shuttle service, however the valet and the shuttle driver are the same person so it makes it a little difficult to get your vehicle when they are out making a shuttle run, especially in the evening. Otherwise, great service.
Stayed 1 night in Nov 2023

8/10 Good

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very accommodating.
Stayed 4 nights in Nov 2023

10/10 Excellent

Bonnie

Stayed 2 nights in Sep 2023

8/10 Good

Kelly

Stayed 1 night in Nov 2023

2/10 Terrible

DOUGLAS

Stayed 1 night in Nov 2023

8/10 Good

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My patio door wouldn’t shut/seal properly so the road noise was very loud coming through the gap. Didn’t sleep well. Also was an adjoining room so I heard the noise from the other room. If your a light sleeper be aware of these things. Other than noise while sleeping everything else was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Sumonta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place
Stayed 2 nights in Oct 2023

10/10 Excellent

Sabrina

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I loved the rustic feel of the hotel. I wish the pool and hot tub were open when we stayed but that's ok.
Stayed 5 nights in Oct 2023

8/10 Good

Taissa

Traveled with family and small children
Liked: Amenities
Staff really nice and accommodating! The room was clean, the hotel is just a little bit old.
Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities
The hair dryer was broken, and when we requested a new one it was never delivered
Stayed 1 night in Oct 2023

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
We had an overall great experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Pamela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tubs were amazing. The room was small but cozy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. Clean and comfortable room.
Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Zun-Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Steamboat Grand is a great place to stay for its close location from the town, for the room quality, and the amenities like the 2 hot tubs and pool. The room (2 queen beds) was clean, roomy, and adequate for our 2 night pre-ski season stay. We loved the large size of the 2 hot tubs and the vastness of the pool area. But, it was the customer service that was most outstanding and impressive. At check-in, no time was wasted by the friendly concierge in guiding me from the curb to the front desk. The front desk attendant was very friendly and welcoming and had our room ready early in the day, which was a bonus since we had arrived early after a long drive to Steamboat Springs. In the hallways, we were always greeted with kindness by passing staff. But, the dining room servers were the ones who stood out the most with their hospitality, kindness, and distinctively welcoming and positive attitudes. At all of our meals, servers Jamie and Caleigh were especially super attentive and took great care of us. Their customer service reflect great credit upon themselves and the hotel staff as a whole. We felt more motivated to eat in instead of eating outside the hotel, even with the limited summer menu. The bar drinks were top notch and decently priced. The service desk to check-in to the pool area was quick, efficient, and simple. Those attendants were super nice and helpful too. In short, the customer service was awesome and made quite a lasting impression with us.
Stayed 2 nights in Oct 2023

10/10 Excellent

Harris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Right next to the Gondola access and beautiful views around the property. Did not like I had to pay extra for parking.
Stayed 1 night in Oct 2023

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

david, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Caylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home (even in Steamboat!)
I've been staying in our family home in Steamboat for 40 years. Because of special circumstances we needed to stay in a hotel for two days. Knowing every nook and cranny of Steamboat we could not have been more impressed with the Steamboat Grand. The room was huge, completely accommodating and more than we could've asked for at this price point. It was only two of us but absolutely would return with two college kids and even friends. The kitchen had everything we needed. The bathroom was huge. The fireplace and view were perfect reminders of the beauty of Steamboat on a chilly fall night. Having "Market" and restaurant/bar on site is great. The pool and gym are terrific and the location can't be beat. Staff was lovely. If ever another opportunity we would certainly stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and jacuzzi the best part
Stayed 1 night in Oct 2023