I booked for 3 reasons - pool, shuttle, and gondola. The biggest draw was the pool. Unfortunately, my kids wanted to cry when we went down to it. The pool is not made for kids - the lowest part is over 3.5 feet deep. As the website made it sound family friendly, I didn't even think to check to see if my kids could actually use the pool (even my oldest at 8 was way too short to use it) as I have never stayed someplace without a kids side.
Regarding the shuttle, the description fails to mention that it only runs in the winter. As my husband took the car each morning, transportation was a big deal. If you say you have it, make sure you have it. I wouldn't have booked if I had known it wasn't running. The website also doesn't mention the gondola only runs in the winter.
The common area outside can be extremely noisy - there was a party going on out there which we could hear past 11pm crystal clear in our room. Also, don't expect housekeeping to clean your room - the one day we left towels in it to be replaced, they didn't show.
Lastly, check out is super early - 10am. And just to make sure we knew we needed to leave, I got a call from the front desk at 9:30 to find out if there was anything we needed for our departure. Nothing like a call to remind you to leave. Luckily, after such a miserable time there, we were happy to. Beware, this place is not family friendly. Save you money and stay at someplace that doesn't want to kick you out as soon as possible.