Posted Sep 12, 2016
Front parking lot was completely empty and we were placed in Room 46 in the back portion of motel. Room was in the corner of the building with cigarette butts all around an old water heater and rubbish about. Room seemed to be a handicapped room that had not been used in quite a while. Bathtub was stained, pitted and very unclean looking. Towels dingy and thin and very rough. Handicapped rails dirty. The tub faucet leaked and both the tub and sink did not have stoppers in the drains. The door jam and surrounding wall around it had caulking like it had been repaired but not recently. Needed to be painted.
Upon check out I asked why we were placed in the back portion. She stated the boiler was out so they placed everyone in the back part of the hotel. That would have been nice to know upon check in and given the option of a different room or other accommodations. Will be traveling to Stephenville again next month and will definitely not stay there.
Comment from Hotel Management
Sep 14, 2016 by *****, Hotel Management
We strive to make our customers happy while staying with us. We are working on addressing the issues with our property. I have spoke with my housekeeping team. Thank you for staying with us.