Posted May 7, 2013 on Hotels
I booked our rooms online, including the number of people in each room. When we arrived, the lady was clueless about our reservation. She kept asking my name, where we booked the rooms, and the number of rooms/beds we needed. After 5 minutes, she called someone, after 5 more minutes, gave me our keys, showing her frustration. The rooms looked like they had been recently remodeled and were RELATIVELY clean. The MAJOR problem came when we tried to get some "continental" breakfast (Mini boxes of cold cereal and pastries the size of our one-year-old's hands). I’m a cheapskate, so we brought our own milk (something that there is usually very little of at a cheap hotel "breakfast"). We sent 2 of our older children to bring some back to the room so that we did not crowd up their "eating area". Some of us ate, then they went back to get more (we reused the bowls and spoons - I am a cheapskate!) When my wife went to get some food, the lady was rude, telling her that we lied and had too many people in our room and that we had taken TEN boxes of cereal! I gathered the SEVEN cereal boxes (some of our family did not get anything to eat), and went to talk to her. When I showed her the boxes, and told her that there were only seven, she said "oh". I also told her that I had disclosed all the people that would be staying in the room when I booked it, and she again said, "oh", and looked at me as if I was lying. She offered no apology! RUDE!